VisualsoftReviews 142

Visualsoft are great at sales talk and showing you nice website examples. However once you sign up you are stuck with a website that ranks very poorly on Google and other search engine. This leave you have to spend enormous amounts of money on Pay Per Click adverts just to get in any sales at all. After 10 plus years trading we lost 80% of our online traffic since moving to VisualSoft. The company does not care about this and see greater reward in new sales. Beware of false 5 star review. If in doubt find your own current VisualSoft user and ask them of their own experiences.

I started with Visualsoft in November 2015 using their adwords marketing management, it took a month to set the account up which I was charged a £500 sign up fee and £500 for the first month, 6 months later I had spent over £7000 with no sales. I was told by visualsoft they where brand building the website and to keep going and eventually it would lead to sales, it never did. I constantly communicated and asked why it was not selling and was told this each time. They even provided a website review (which was very unprofessional).
After leaving a complaint online I was offered an additional 3 months of adwords account management and social media management for free, which turned out to be useless. Again when the website didn't sell I was told it was brand building and to carry on.
It is now July the 21st 2016, after becoming frustrated with only 3 sales on the website (my products where being sold elsewhere). I contacted a few other honest marketing companies, who told me the reason it was not selling was because of the website, not the advertising, they also said they would not accept me as a client because of this fact, Visualsoft happily charged £500 a month + vat and carried on regardless (they also locked me into a 6 month contract, which was initially supposed to be 12 months). Even after hours of calls they did not think to mention it was because of the site and let our company spend thousands on advertising.
They do not pay any attention to your specific business and just have standard packages they implement no matter what industry you are in (our business is luxury leather handbags and accessories).
Our marketing budget is now nearly non-existent, it started at £10,000, we had realistic expectations to break even in the first year, but have now been nearly bankrupted due to using Visualsoft and their services.

At the time of writing this review Visualsoft have restricted the access to our website for 6 days. They have demanded the immediate payment of outstanding fees or they will be pulling the plug.
Suffice to say that the reason we have unpaid fees on our account is a combination of ineffective marketing + website abundant with problems + extortionate hosting fees.
The fact that they retain the power to restrict your access and use it as their biggest threat when it comes to demanding money from you speaks volumes for the mindset of the company.
When things go wrong just bear in mind the leverage that Visualsoft have over you.If they are capable of doing this to a client that has been with them for the best part of ten years and collectively spent over 100k, then all i can say is you have been warned.

I think they are a very good company-ONLY IF you have lots of money available. Been with them for over 2 years now, and pretty desperate to get rid of their tight control. I am paying tons for things that really shouldn't be charged. After lots of complaining they made everything that takes under 30 min free, but anything slightly longer than that costs you a lot.
So if you are a very successful, rich company, they can definitely do a great job for you, otherwise steer clear because you literally get stuck in their web of paying for every minor change.

Overpriced junk! They built us a site that cost a lot of money. Could have had better results with Magento. Very bad service and will not even fix their own mistakes at their own cost! Save your money, time and effort and go with another reputable company.

Also someone mentioned that they fake their own reviews. After looking closer, I believe this now to be true as well.

We are very pleased with the look and features of our website. Having looked at loads of website developers we found that Visualsoft offered the best service. We did see some cheaper options but did not like there portfolio's and with a lot of features missing that Visualsoft include; we also like the fact we can add more features as we go on.

The design team are great as well full of creative ideas that help drive KJ Reptile Supplies, with new promo units and anything we would like adding to the site.

While the website is being built you are kept up to date with an e-mail each week telling you what has happened that week, what is required from yourself and what is going to happen the following week.
The Customer Service you get are second to none, normally answered the same day or next working day, in some cases I have had reply's late at night. Any problems are quickly sorted and promptly. We are always greeted and feel welcome by the very friendly safe, we even talk to one of the directors them self, which is rarity.

If you are looking to upgrade/ get something added to the site the friendly team are there to help via the great ticket system they use. We love the way they do not push you into getting anything you don't need and give you friendly helpfully advice.

Visualsoft also have a number of marketing ideas and concepts that we are sure to take advantage of soon, such as SEO, PPC etc.

We are also looking at using Visualsoft to integrate E-Bay and Amazon into KJ Reptile Supplies, at very affordable prices, along with this we would be looking at getting Visualsoft to design our Ebay store.

If you are looking for a new website/ e-commerce store look no further and send these guys a message, so much so that we have some future projects planned and would look no further then to Visualsoft.

Like many others, I am really disappointed by this company, I live locally to them and from the outside they look like a professional, honest company, however this is not the case, was told my hosting would cost be less than we where paying before which has infact ended up costing us 4x as much each month, adding a free wordpress blog cost us £500! The backend is very basic, you are unable to change basic aspects of the website such as adding an image to your homepage! By far the worst thing is their support system which is basically a way for them to make money, I wanted an image removing which to be completed required them to remove one line of CSS code (takes maybe 40 seconds to do) and they wanted to charge me £40+VAT. Everytime I have asked for something to be fixed or changed I receive a quote! The only way you can leave a review on their trustpilot page is by asking them for a code which is how they control that profile to only have positive reviews, all in all I feel like my website has gone back 10 years, stay away from this company!

We have worked with VisualSoft for the last five years developing our online site www.JulesB.co.uk into a major Independent Online Retailer and have been delighted with the support and success we have had. We recently have launched 4 international sites built on a fully responsive format and look forward to launch our new UK site within the next three months.

Staff at VS are always positive and proactive in developments and support enabling us to constantly update and optimise our site.

It has been a pleasure to work with VisualSoft and we look forward a long and prosperous future.

Kind regards,
Tom Jeffrey
Head of E commerce
Jules B Ltd
T: *******339

Really not happy!
Had a site built and was misled and misinformed from the beginning. Ended up costing a lot more than was originally told had a lot of problems since and regret having it built. It works pretty decent but not amazing cost an absolute arm and leg for anything you want done to the site as you have basic control over your site because theyve restricted how much you can actually do. All the internal stuff they will overcharge you for when you need anything doing at all. If they gave you 90% control and not 10% of your site you would be able to do a lot of the work in 2mins for nothing. Had many problems and they always have excuses and blame it on other things as opposed to taking responsibility. My site has been down several times now. No apology, no money knocked off the extremely high hosting costs. Nothing! Ive been quoted a fraction of the price everywhere else and guaranteed better quality too. Also I said that I might find somewhere else to host my site and was met with if you leave us we put your site on a disk. Then they basically dont care. They offer you no help thereafter. Absolutely disgusted. AVOID!

Fantastic Service, Highly Recommended!

We have 6 different websites now with Visualsoft which are absolutely fantastic, they are shaped to our every need all at affordable prices (Especially when you consider all of the features they have!). Anything you need they will be able to do, so don't hesitate to speak to them. Our business has absolutely flourished over the past few years thanks to them & the support and after-sales is fantastic!

www.leaderstores.co.uk

They have quite an attractive back office system but could do with it being more functional and accessible. Apart from product addition and sales processing there is very little can be done to the site. Anything more in depth, like SEO actions or error solving has to be put on a "ticket" which can take up to 2 months to be resolved; if ever.

Would definitely not recommend them, they seem to be all talk, far better to get a Magento based site, at least you can go straight to a developer for any work you need done rather than going through 10 layers of bureaucracy to get to an answering machine!

If you want the best eCommerce Platform look no further than Visualsoft

We have used Visualsoft now to create and develop all of our four ecommerce websites for us and most recently bedsos.co.uk

Why do we continue to use Visualsoft?

Simply, they are the best at what they do.

The designs are bespoke to your brief and the order fulfilment system is superb to run the business on a daily basis. They have round the clock support and are always pushing the boundaries in development as the internet continues to change. This allows us to improve and develop as a company too.

We have gone from a standing start and expect to hit over £1 million turnover next year so I would just like to thank the staff at Visualsoft, thank you

Daniel Richmond
www.ticwatches.co.uk

Terrible Company with no interest in resolving serious issues for a client that has spent tens of thousands of Pounds with them.

Project over-ran by over 7 months (what was supposed to be a 3 month project so 10+ months). Very sad and lame excuses where made. 1 - Horrible lock-in contract. 2 - £60 plus VAT charge to lift a finger ( including to fix mistakes THEY have made in development. 3 - Arrogant Directors who turn their back on you and leave in the middle of a conversation as they are not happy with customers calling up to complain

3 - Don't be deceived by the nice designs they make. They are nice on the outside but they essentially charge you tens of thousands for a re-hashed version of OScommerce (open-source free shopping solution. This is why they will not shos you the back-office system before you purchase)

You have been warned.

Visualsoft's homepage is just as good as the work they produce. The site is perfectly designed and showcases the award-winning portfolio of eCommerce websites they have built.
My company hired Visualsoft top produce an eCommerce website for us and the finished product was brilliant. We now have a stylish, cutting edge site which has boosted sales not only online, but in store sales have improved too. Anyone looking for a website design company should check out this website.