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VRG GRL Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising its trendy and fashionable designs, particularly for dresses, and noting timely shipping. However, significant concerns arise regarding product quality, with many items described as poorly made, see-through, and overpriced compared to competitors. Customer service issues are prevalent, including difficulties with returns, lack of timely responses, and perceived unfair refund policies. Overall, while the brand attracts customers with appealing styles, the inconsistent quality and inadequate customer support detract from the shopping experience, leading to hesitation among repeat buyers.
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I ordered this dress on sale 4 months ago for the summer and after 2 months of waiting I asked for refunds but Verge told me to wait. Two months later the parcel arrived... with more money to pay! They don't tell you that customs duties are not included, so I had to pay more than half of the price of the dress in taxes. NEVER BUY on Verge Girl if you are not Australian, even if items are on sale! Trust me. Worst purchase EVER. I have never experienced this before even if I often order foreign items.
I love verge girl so much. They have amazing quality clothes for such a cheap price! Great shipping and got all my orders at a good time. Really recommend checking out the sale section!
I ordered something in may... and because of covid it was stuck at customs in australia for 2 to 3 months and they told me they couldn't do anything about it. I mean they could've sent a replacement but whatever. Then, i ordered something else to be shipped in the US, the problem is that it needed to be shipped with DHL express because of covid(which was the only option they decided to offer). Biggest mistake ever. The package said it was delivered and signed by me... which wasn't true. We even checked the cameras and the dhl guy never entered the building that day. They then decided to offer me a gift card as a compensation. I used it and it was sent again with dhl express. Again, the package never came but it said that it was delivered and signed by me. Guess what? The video footage from the camera shows that the dhl guy entered the building but left with the package. They literally stole it LMAO. This time around, customer service at verge girl did nothing to repair this. And i basically wasted my time, energy, money and patience dealing with dhl myself... because well... customer service at verge girl never dealt with them... they did not care one second. I always buy stuff from other australian companies like princess polly, bamba swim... for instance, all the time. Like at least 3-4 times a month. Ive rarely had issues with any of them and if i ever did, they solved the issue right away... and even offered extra compensation. Verge girl should really consider how they manage this company... very poor customer service and management.
Hi Ana,
We are very sorry to hear that you have encountered these issues. As per our previous communication via email all three orders were shipped to the address you provided.
We are very sorry, but to ensure the safe arrival of all parcels DHL orders are shipped with signature required upon delivery. We are very sorry, but as you requested a signature release, we are not responsible if a parcel is left without a signature.
As you have mentioned that there is video footage of your parcel being taken by the DHL delivery driver, you will need to contact DHL and dispute the delivery with them directly and also provide them with this footage so they can investigate this with the delivery driver in question as this certainly shouldn't have happened. We are so sorry to hear that you have not received your order in this instance, we ship thousands of parcels with DHL and have never heard of this happening before.
Generally, we are not able to offer any compensation for parcels that have been marked as delivered but have not been received by the customer, however we did escalate this to our manager and were able to issue a gift voucher for your order total as a gesture of goodwill despite DHL confirming that this parcel was delivered to the provided address.
We are so sorry for any confusion, however as well as DHL Express we do also offer standard shipping with USPS, you can also view all of our Shipping and Delivery page here: https://www.vergegirl.com/pages/shipping-delivery. You can select the shipping method upon checkout.
We are very sorry, but Verge Girl is not responsible for fault of delivery by DHL or Australia Post and I do apologise but we are not able to refund in these circumstances. This is also stated on our Shipping and Delivery page on our website.
We are very sorry for any inconvenience caused. If there is anything else we can assist you with please do not hesitate to contact us.
Thank you X
I live in the UK so it took a month for my order to arrive due to COVID. When it did arrive the dress I ordered was such poor quality. I paid £50 for a dress that could be about £10 on Aliexpress. This item feels cheap it's so see through for a black dress. I'm so annoyed I paid this amount of money for Primark quality. Please be cautious when purchasing items from here, they are so overpriced. Extremely disappointed.
Hi Amber,
We are very sorry to hear this. I have checked with our customer service team and can see that they have assisted with this. If you are not 100% happy with your order, you are welcome to return the items to us as per our returns policy for either a refund or gift card. To process a return, please follow the steps on our returns page here - https://www.vergegirl.com/pages/returns
If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
We apologise for any inconvenience caused.
Thanks a million X
Pros: I bought 2 dresses from them and they are exactly like the photos on their website. The quality is very good and the sizes are true to size. I absolutely love them and I will purchase more from the brand.
Cons: I placed my order on June 9 and it has arrived July 17. I understand we are in the covid situation but it was anormaly longer than all the other orders I have made during the covid.
Love their stuff. Amazing sales and great customer service. Enjoy their instagram stories and pintrest too
I placed my order on May 11, it is now June 29 and my package STILL has not even left Australia... (I live in Canada). There website states "standard shipping 5-10 days (some delays may occur" - so I was expecting "some delays" given covid. However it is nearing 2 months and my package has not even moved since May 19 (still in Australia). When I emailed them to inquire about why my package had not moved in over a month, the response was basically blaming ME and stating that I made the choice to order even though they warned of some delays. My message to them was not rude or placing blame, I was merely asking when I can expect my package as it had not moved in over a month. I was shocked to read the rude and condescending response. This was my first order with Verge and needless to say, this will be my last, even after covid.
Hi Caitlin,
We are very sorry to hear this. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). We have had this information on our website for the duration of the delays. When Australia Post were informed about the delays, they contacted us and we provided this information on our website to inform our customers. I'm really sorry, but we have checked your order and the shipping method selected was "Standard Shipping Experiencing Significant Delays."
We completely understand that these delays are frustrating, however sadly this is something which is beyond our control. The postal services are working around the clock to move all parcels as quickly and safely as possible.
We appreciate your patience and support during this time and thank you for your understanding. We hope you are safe and well!
Can you please let us know what we can do to make this experience better for you?
Thanks a million X
Really Great Clothing!
I would rate my recent order a 8/10. The clothing quality is quite nice compared to other stores, but the prices are a bit high. Shipping took around 2-3 weeks (I live in the USA). Packaging was nice and the shirt itself is very cute and well made.
I still have not received my order (one dress) in over a month. I understand shipping delays due to COVID-19, but this is significantly delayed. I purchased from other international stores during the pandemic and they were not delayed. I can't contact the Australian postal service regarding my package.
I ordered 2 pieces of clothing from here about 2 months ago, I knew it would take a long time as coming from Australia so knew what to expect and wasn't bothered but the postage already cost me about £10 to deliver to the UK on top of a £100 order. I got a postage card through my door yesterday saying I had to pay £27 customs charge?! I would never have ordered if I knew I had to pay this much! I've ordered from Australian sites before and never had this issue! I feel like I've been robbed! Looking at other reviews this has happened to other people so do NOT order from here unless you're willing to pay a ridiculous amount for customs charge. Really disappointed and they need to state this CLEARLY on the website. In the email they sent me they said I have to accept the customs charge in order to refund any of my items. I really feel upset and like I've been scammed. Do not order if In the UK
Hey Ruby,
Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates
We are very sorry to hear that you have an import charge. We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery. We apologise for any inconvenience caused.
Can you please let us know what we can do to make this experience better for you? We look forward to hearing from you.
Thanks a million X
I ordered two pieces of items on April 23rd, now is June 10th, I did not receive anything. I emailed the customer services twice! No solution and no refund and I have no idea if they ship the order. Totally bull$#*!tttttt
Hey there,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
I ordered a top from this website on April 21st and it is now April 15th and the tracking information still isn't updated. I have no idea where my package is and I'm starting to think I may never get it. This website markets "fast shipping" but this is the slowest I think I've ever experienced. Don't order from them!
Hey Gina,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
I ordered a piece of clothing from this website almost 2 months ago and they still haven't shipped it yet. I understand the current situation but their company claims that they still ship orders DAILY and the delivery is FAST (which is obviously not).
At first when I asked them why my package wasn't moving, they told me that there was no need to worry and the delivery would take about 10 working days. Which means that they didn't even admit that they were having shipping problems. And they still urge to buy their cute but overpriced clothing despite of not being able to send the orders out.
In comparison to Verge Girl, I've ordered some other packages from other websites, which were shipped via DHL and have been delivered on time.
They don't offer any compensations nor discounts in exchange for inconvenience and waiting.
I was expecting better attitude from their company.
Hey Mary,
We are very sorry to hear that you are yet to receive your parcel. We are very sorry, but unfortunately due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates or contact your local postal service.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of up to a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services have said that they are working closely with partner airlines and postal operators to move items as quickly possible within the safety guidelines.
The type of shipping selected at checkout will also determine how quickly a parcel will be delivered. If a parcel has been shipped with DHL for example you will likely receive it within 1-3 business days, however unfortunately there are currently delays on all standard international shipments. I am very sorry, but this is sadly something we are unable to control.
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. When your parcel has been scanned into your country the tracking will update.
Thank you for supporting us at this uncertain time, please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience and thank you for your patience.
Thanks a million X
Once the order was placed, took 4 days to get processed and shipped and now it is held at customs since April 16 - it is May 1st. When I ordered from another Australian company (cendres) thy use dhl express and it was delivered on time. This is ridiculous service on Verge girls part. They should consider changing the company they ship with for international customers. Now they have reps anonymously swearing at customers who are upset cause they will probably never receive they're order and will not get their money back.
Hey there,
I’m very sorry to hear that you are yet to receive your order. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates.
We are in frequent contact with Australia Post and they have advised that unfortunately the challenges presented by the pandemic mean there are delays as they adopt additional safety measures to protect delivery drivers and customers. Other factors contributing to delays include fewer flights, international delays and increased volumes as more people start shopping online.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services are working around the clock closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. Due to this, your local postal service will not be able to track your parcel until it has arrived into the country. When your parcel has been scanned into your country the tracking will update.
Can you please get in touch with us via email (info@vergegirl.com) with your order number and our customer service team will be able to provide you with further tracking updates?
We really appreciate your support during this uncertain time. Please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience caused by these delays. Thank you for your patience.
Thanks a million X
I ordered a single top on April 2nd, and it was last tracked on April 8th. It is now April 25th and I have no idea where the package is and if I'll ever even receive it. The last tracking update says it was en route to the US, but I have no idea who to contact after that because verge girl doesn't give any details on what happens after it leaves Australia. They say on their website that if you don't receive your package it is not their problem. I'm super disappointed and want my money back because I really don't think i'll ever get my package.
Hey Sofia,
We are very sorry to hear that you are yet to receive your parcel. Unfortunately, due to COVID-19 there are significant delays with shipments due to border closures, government restrictions and airline cancellations. For further information regarding international shipping delays, please refer here - https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates or contact your local postal service.
Please note that as standard shipping parcels are sent on commercial aircraft, there are delays of up to a few weeks depending on your country's restrictions as there are very few international commercial aircraft operating at this time. The postal services have said that they are working closely with partner airlines and postal operators to move items as quickly possible. We hope to see parcels moving again soon!
You can keep an eye on your parcel using your tracking number that was sent to you when the parcel was dispatched. The same tracking number can be used to track your parcel with your local postal services tracking website. While your parcel is in transit between Australia and the destination country, the tracking details will not update until it has been scanned by your postal service. When your parcel has been scanned into your country the tracking will update.
Thank you for supporting us at this uncertain time, please let us know if you have any further questions. We hope you are safe and well!
We apologise for any inconvenience and thank you for your patience!
Thanks a million X
I'm usually a size 14/16 in most stores so right off the bat its very disheartening to see that a 14 is the biggest size on this website, not to mention to half of the clothes only go up to size 12. I recently bought pants from verge girl from the sale section of the website and took them home to realise they didn't fit. Looked on their website and they accept no returns from sale items? How am I supposed to buy and keep an item of clothing if I don't even know if it fits. Ridiculous policy. Asked for at least store credit and they refused. I now am left with these pants that I can't wear at all because they don't fit me, I am trying to sell it online with no luck and no hope that I will ever get my money back in some way. Makes me not trust the company, they're putting greed and business growth as a priority over customer satisfaction and ease of shopping.
Hey There,
Thank you for your feedback regarding sizing, we are very sorry to hear this and will certainly pass your feedback onto our buying and design teams. We are sorry to hear that your recent purchase didn't quite work out but as per our returns policy we are unable to accept returns on any sale items as these are final sale only and are generally discounted at 70-80%. We are very sorry for any confusion but we do advise this in our returns policy here: https://www.vergegirl.com/pages/returns.
We are very sorry for any inconvenience.
Thanks xx
I bought a bunch of clothes from this site. They were TINY. Im telling you, completely untrue to size. I decided to return them, and this is where the real fun begins. You only have 14 days to return the items. It take 2-3 weeks to ship something back from the US with regular shipping. This will still cost you 25+ $. Then Verge tells you to pay for tracking as well, that way you can confirm they receive the package... This costs an additional 60$.
So you can send the clothes back with normal shipping and HOPE? That they get the return and AT LEAST give you store credit.
This is unlikely because they are a complete scam.
I wasted so much money! DO NOT SHOP HERE!
THE RETURN POLICY IS MESSED UP!
Hey Olivia,
We are very sorry to hear this. Our sizes are true to Australia size standards and we have a size guide on our website to assist with choosing the best size. We are also more than happy to measure any items for you to ensure the best fit, so please don't hesitate to email us in the future before you make a purchase if you would like any assistance with sizing as we want you to love your purchases.
As per our returns policy, we have a 14 day returns time frame for refunds and a 30 day returns time frame for store vouchers. This is from the date the parcel is delivered to you to the date we receive it back at our warehouse. We regularly receive international returns back at our warehouse within 14 days. Tracking is not a requirement for a return parcel, however it is recommend to ensure that you can keep an eye on your parcel with the postal service you send it with to make sure it safely arrives back at our warehouse.
Can you please let us know what we can do to make this experience better for you? We hope to hear from you. Thanks a million X
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Hi Margherita,
We are very sorry to hear this. We are really sorry, however unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
We are also very sorry about the current delays due to COVID-19. Unfortunately due to COVID-19 there are significant delays on parcels shipped internationally with standard post. The postal services have advised that there are delivery delays due to reduction in air freight capacity and passenger flights (which also carry parcels), a significant increase in parcels volumes, many which require manual sorting, hygiene and social distancing requirements (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers). We have had this information on our website for the duration of the delays.
We sincerely apologise for any inconvenience caused. If there is anything else we can assist you with, please do not hesitate to contact us via email at info@vergegirl.com.
Thanks X