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WalmartReviews 4,417

2.1

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
703
value
645
shipping
544
returns
500
quality
584

We monitor reviews for authenticity

North Carolina
3 reviews
7 helpful votes
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Walmart
March 4, 2024

I went to Walmart on Saturday March 2nd, 2024. My compliant is that it took me one hour and ten minutes to get checked out. There were on two lanes open out of about fifteen. When the cashier finally checked me out she said this was her first day. The line was so long it was backed up near the Pharmacy on the other end of the store. The self service lines were backed up all the way back to the meat department. I am visually impaired so I can't use self checkout. Walmart have gone to the dogs. Customer service is D-. No manager to be seen anywhere. Their stores are not well stocked like they use to be and their prices have skyrocket. They are like all these other stores putting greed before customers, as if they do not have enough money. Greed is taking over this country. I will think twice before going back to WALMART. I was finally checked out at Walmart at 8180 S Tryon at 8:16pm. Charlotte, NC. I am a Senior Citizen and I don't know how to download my receipt. The transaction number TC# 0986 9443 3738 8242 8568.

Date of experience: March 4, 2024
Washington
1 review
0 helpful votes
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Muy buena app
February 28, 2024

De mucha ayuda para las personas que están pasando por momentos difíciles, es increíble como está app apoya a las personas

Date of experience: February 28, 2024
Colorado
2 reviews
1 helpful vote
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Unpolite, badly, worst
February 28, 2024

Hello!

Last night (02/20) my wife got a call saying she was selected for Walmart in Aurora, CO and the person said she would email her and so far nothing.
Furthermore, when accessing the website (storejobs.wal-mart) an error appears: "Error!
Couldn't Retrieve Assessment / Job Tracker Status"

And when I called the Walmart number +1 *******267, the person who answered said that the application for the position expires in 30 days and that we would have to redo the application, but on the Walmart website itself Careers states that the application is active until 05/03/2024.

I don't understand! Inform candidates clearly and sincerely! Keep what they say!

Date of experience: February 20,2024

Date of experience: February 28, 2024
California
16 reviews
90 helpful votes
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PSYCHIC GROCERY DELIVERY
February 27, 2024

I have been a Walmart Plus Member for over two years. It is convenient but fraught with so many problems, I doubt I will renew.

First off, the app is severely limited. You cannot change delivery times after ordering. If you get a notice that an item is unavailable, it comes by email not text so you can't pick a substitute. The substitute they pick will be the biggest upsell they can add.

The produce is a whole other issue and I don't even get any produce there because it's abysmal.

When you call Customer service the answering bot makes you repeat 3,000 times why you called before transferring. But more infuriating than anything, groceries are delivered without any notice. No knock, no text. I got a RING but they can't even press that. I had Walmart Plus in another state and didn't have these problems, this may be location specific as they are using Uber.

And a last minor point, I never could access Paramount so counting that as a Bennie is useless.

Below RING shot of milk just sitting in 68 degrees, no bag even for 40 mins before I had to answer door for another reason.

Date of experience: February 27, 2024
Utah
7 reviews
11 helpful votes
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Walmart.com scams
February 27, 2024
Updated review

I was charged $214.11 for something that is sold between $30 to $50. I tried to get help from Walmart support with no help, they will not refund my money or give me what I paid for.

Date of experience: February 27, 2024

Walmart.com are scammers
February 7, 2022
Previous review

I ordered from Walmart.com the seller is exhome i bought snowshoes proof is included I was told on February 1st I would 100% forsure get them February 6th proof is posted, i try to contact Walmart and get told I am a liar and he will make sure I never get my property I paid for, or my money back even with all of the proof. I was forced to file criminal charges state and federal for theft by deception as well as wire fraud, make a report with the BBB, FTC, FCC, FEDEX, and Concemer Protection because of the very clear violation of the consumer protection act. I am also forced to write reviews every where I can in hopes Walmart will not do this to others. " ALSO NO I NEVER GOT MY MONEY BACK FROM WALMART OR THE SELLER.

Date of experience: February 7, 2022
West Virginia
2 reviews
6 helpful votes
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369 Scott frk, Sutton, WV
This Walmart needs to be investigated for racial profiling customers. To judge value in ignorance, so superficial value is wrong. I'm assuming more Walmarts in West Virginia do the same. It seems like a cultural mentality they are used to.

Date of experience: February 24, 2024
Florida
1 review
0 helpful votes
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I am disabled and thought it would be a great idea to have my groceries delivered by Walmart to my front door. Have been a Walmart super customer I guess several times. They are unable to deliver to my house. I live off the road on a hardtop I have put solar powered lit signs with arrows pointing to my house. Also signs where to put the items and warnings about dogs. Walmart customer service is useless. All they do is refund and they will not fix the problem. Is the third time I have been a Walmart customer every time I quit they beg me to come back. But I'm not quitting this time. Worst customer service I've ever had

Date of experience: February 20, 2024
California
2 reviews
2 helpful votes
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Avoid Walmart Delivery (and shipping as you can get a delivery when you select shipping): The driver (like Symphony, Monica in the Bay Area) will come and make a picture of your package in front of your door, and leave right away with your package: For Walmart, it's a proof of delivery, and will not refund. And even if you selected 'Shipping' on purpose, they will make a 'Delivery' for their convenience with their unreliable drivers. I'm going to delete my Walmart Account as they don't listen to their customers.

Date of experience: February 14, 2024
Tennessee
1 review
0 helpful votes
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"Onn Product Review"
February 9, 2024

I just wanted to say I love this indoor dual color amplified antenna. It has helped me pickup many channels. I'm now able to get more stations.

Thank u
Sherry Henson
My email address to receive the e-gift card is *******@bscc.edu

Date of experience: February 9, 2024
Florida
1 review
2 helpful votes
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I used to enjoy shopping at Walmart in the past. Walmart used to be a reputable store. Now mostly empty shelves, clutter, pallets and often shopping employees blocking isles, treating customers as an inconvenience! Repetively encountering employees that are rude, some that speak no or broken English. Then today I had to politely ask an employee to please move her huge cart to the side so customers could get past her in order to shop. Her cart placement was blocking the entire isle, customers, the traffic flow backed up in both directions. Only to have the employee quickly snap back with a smart reply of " all you had to say was excuse me, you don't need to be rude" Really? I had been polite, however, this employee not so much. Clearly she was shopping for on line shoppers, moving this big cart down the center of narrow isles, impeding
Present shoppers from moving through, then having the audacity of acting all indignant when asked to move her cart to the side, and yells at me, the customer for requesting throughway? Now I am personally done with Walmart. Seems they have forgotten all things pertaining to customer service. Employees rude and disrespectful, stores poorly stocked, dirty, half the check out lines closed. The whole shopping ordeal horrible! Although with budget being tight, I would rather endure spending more simply to have that pleasant shopping experience Walmart used to be!

Date of experience: February 2, 2024
Missouri
1 review
0 helpful votes
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Gift Rocket
January 29, 2024

I had no problems with using Gift Rocket from the time it took to download the gift card I wanted to the time it took to receive the giftcard.

Date of experience: January 29, 2024
Alabama
1 review
0 helpful votes
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Wal Mart Super Center
January 25, 2024

You can get all you need plus some! Here in East Gadsden there is all kind of stores you can shop at to get what you need.

Date of experience: January 25, 2024
California
1 review
1 helpful vote
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Delivered an empty box

Forced me to use a chatbot

After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number

First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty.

Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less.

TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience.

Easy enough to take my business elsewhere.

Done with this company.

Date of experience: January 22, 2024
Florida
1 review
1 helpful vote
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Premier Keto gummy
January 22, 2024

Bought on line Premier Keto gummy...
Did not loose a pound!
So this brand is a SCAM...not sure about those from t v peoples...but that brand is definitely...

Date of experience: January 22, 2024
AE
1 review
0 helpful votes
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They send me wrong item and no ready to give refund or send me correct item very bad service :(

Date of experience: January 10, 2024
Georgia
8 reviews
3 helpful votes
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Pitiful permance
January 3, 2024

Eufala Alabama store. 15 minute wait for self checkout. Only 4 of 6 lanes ever open.
Restocking constantly behind. Employees gathered blocking aisles. Order pullers do the same.
I am driving 75 miles round-trip to Dothan store!

Date of experience: January 3, 2024
Michigan
1 review
0 helpful votes
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I have a prepaid Visa from my insurance company I get $125 on it a month my insurance company has told me four times Walmart is supposed to take it I tried 4 months in a row the first month it was able to take it I haven't been able to order from Walmart since then I've try to talk to customer service half of the customer service is rude to you any discourage you from trying to fix the problem

Date of experience: December 28, 2023
Arizona
1 review
0 helpful votes
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Two weeks of trying to make their Webpage Help work; two weeks of phone calls; promises of taking care of it...still no help solving two separate problems with my Walmart+ account. Yes there has been some action, now I have two identical accounts, same name, email, phone # and two charges for two subscriptions.

Date of experience: December 22, 2023
RU
3 reviews
0 helpful votes
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Man I love Walmart
December 20, 2023

You can find ANYTHING there. I order online and go to my local one regularly, I always shop in bulk and that when Walmart REALLY shines. Great prices and regular sales, cool holiday edition items and products. My whole house is just a big Walmart storage container at this point and im not complaining

Date of experience: December 20, 2023
California
1 review
0 helpful votes
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I tried home delivery and cancelled. Walmart Took $99.00 out of bank and I only $4.00 have left. They are quick to get your money and I got them down 5 days, I am a disabled senior and I have a small income. Walmart should be shamed of themselves!

Date of experience: December 19, 2023