WalmartReviews 4,417

If you were thinking about trying Wamlart + and I had to offer a recommendation, I would not be able to do so. My items have repeatedly been delivered 30 feet from my front door, next to my driveway. When I brought it to their attention, I received this response:
On Fri, Dec 15,2023 at 8:09 PM, Elizabeth Krigbaum<*******@express.medallia.com> wrote:
Dear Susan,
Your feedback is sincerely appreciated and I am very sorry you were unhappy with your experience. You mentioned in your feedback that you were unsatisfied with the delivery drop off and how your note wasn't followed.
We appreciate you giving Walmart+ a try and are sorry to see you go. If you ever reconcider, you can manage your Walmart+ subscription through your online account page.
Thank you again for your feedback and we hope you will shop with us again in the future.
Sincerely, Elizabeth Krigbaum, Manager Walmart
So, rather than remedy the issue, she merely acknowledged it and bid me farewell. How hard is it to offer a satisfactory customer experience?

Purchased Great Value automatic air freshener refills from Store #825 in Stanford KY. They were like acid and ate through my furniture and adjustable bed remote. I contacted corporate and they said to contact the Stanford manager. I have repeatedly attempted to work with the store. I spoke with a manager on November 13 and forwarded her this email. She never got back to me. I made another trip to KY on the 27th and returned the merchandise and spoke to a male manager who was going to get the email from the first girl and file a report. I didn't hear back again so I called and spoke to a female manager on December 7th. She said she'd have the first girl call when she came in later that day as she would need to handle it since she's the one who initially spoke with me. Still no call. Just got off the phone with a different male manager. Same story. The original girl is off for a couple days and she'll need to handle it so he'll have her call me. This has gone on over a month.

Walmart has the worst customer service ever!
I ordered two car seats on sale. Walmart cancelled my order for no apparent reason a few minutes before my in-store pickup was scheduled (I was in the parking lot with ny newborn when I noticed :)) and when I tried to buy the seats again, they were now full price.

I called customer service, waited 30 minutes to talk to someone, and 5 minutes after I started talking to someone, they hung up on me, again for no apparent reason.

I thus reached out to Walmart through Facebook messenger. They told me to buy the seats again and to give them the new order number. They told me they would ajust the price (and make me pay the discounted price instead of the full price).

So I purchased the seats again, and when I wrote back to walmart to give them the new order number, they told me someone would call me in 72 hours at most to ajust the price.

I received the seats at home a few days later(and paid them full price). I wrote to walmart again 3 times to remind them to ajust the price.

A whole week after I gave them the order number, they finally called me, to tell me they wouldn't ajust the price. :) I tried to explain that an other employee had told me to buy the seats again and had promised I would get a price ajustment, but the person on the phone only repeated I would not get a price ajustment.

So now (cause I never meant to buy the seats if they were going to be full price), I have to go back to walmart again with my newborn to return two car seats that I wouldn't have bought if walmart hadn't told me to do it.

This is completely ridiculous. You are a joke.

I literally wasted an hour or an hour and a half in Walmart today trying to return a tree that they sent me as a replacement for something they didn't have, which looked nothing like what they had or what I had and I needed two of not one up therefore, I started a refund online and never got to finish it. I got to the store it said it couldn't be returned. It was a replacement. It wasn't even what I ordered. I was on the phone in the store waiting for them to resolve it, they said they would. They never did I got put on hold by someone that told me not to hang up only to have another woman answer the call and know nothing about what I was on hold, for. She also told me the same thing to stay on the line and not hang up. I was so fed up I was sick. I did not want to be walking around the store waiting for them to send you the QR code to my phone that I ended up believing and hanging up and I ended up taking $32 tree and I lost $32 to Goodwill and gave it to them never again when I shot

They always have everything I need at lower prices then other local stores. It truly is one stop shopping, they have it all.

Zadowolony ze wszystkiego. Dostawa jeszcze się nie powiodła, podobnie jak jakość towarów. Dlatego śmiało mogę go polecić.

Constant receiving damaged products like smashed breads and snacks, broken eggs (a lot of broken eggs like 13 out of 60) Packages with holes in them, missing items that I was charged for...etc. Some delivery drivers are nice, but some are miserable and just should not be interacting with customers.

If you are disabled like I am and this is your only option for groceries at reasonable prices, you're screwed like me. If you have any other option at all then avoid Walmart delivery.

When a loved one incures an injury we reach out to assist. In my case this meant a simple low impact personal trampoline recommended by a physiotherapist to help strengthen her knee. Walmart to the rescue offering me an online trampoline. Order placed Nov 15 2023. Email confirmation received. November the 21 2023 I received an email declaring the product was delivered to my address. Hmmm... I have 2 active cameras on my front porch and a dog but no packages, no parcel thrives and no stopped vehicles outside my house on that day or even before then. I called Walmart and they contacted the supplier and promised I would hear back within 1 business day. 2 days later I called again because I heard nothing from anyone. They told me I would receive the package between November the 26 and 30 2023. Still nothing. I called again and asked for a refund as I have been charged for a phantom type product and paid the Walmart credit card invoice yet received nothing...at all.
I was told to wait yet another business day to repeat this cycle of avoidance so I asked to speak to a supervisor and was transfered. The phone rang immediately and after 5 minutes of listening to the phone ringing I have reached the end of my patience. In the mean time someone is not recovering. All I ask is to stop being mislead, refund my money so I can get this product anywhere else to help out another fellow human being.
They say it takes months or even years to EARN a customer and only seconds to loose them.
If your reading this...choose wisely.
Clearly I didn't.

Order was never delivered. I waited all day, then called and was told it would be delivered when someone was available. No time frame, nothing. I am a single mom with two kids, one has broken leg. Shopping in store is not an option. I need the items to clean house with. Not the first time my order was not delivered. Now I get to wait for my money to be returned. This was delivery from store, 7.95 plus driver tip.

Picked up an online order today prepare to eat it looked at the date and it was 7 months expired...give me my freaking money back

Ordered groceries online, 12 of my items were out of stock and one item was delivered to the wrong address (not to my immediate neighbors,I don't recognize the house in the delivery photo) and this was of course the item I needed today. Went to chat and it looped me around many times before finally telling me I needed to call Walmart. I call and go thru all this crap about not my house, put on hold for a LONG time; then the person says I need to talk to someone else. So now I have to go thru this all over again. Wanted the whole order cancelled as I now have to go to the store anyway--they refused! All they had to do is look at my house on Google maps and it would be obvious it was not my home.
The topper is I cannot even review the driver who misdelivered the order. No wonder he just delivers orders to just any old house. I was charged an almost $8 tip for this crappy service. Walmart website says I saved 9.95 for this crappy service and a pretend amount for around $10 for items I have yet to receive by having this Walmart+ crap--REALLY. I had to get dressed and go to grocery for this great savings and buy the misdelivered item I neede immediately. Don't sign up for Walmart +, for a little more get Amazon Prime and make your life easier, I have very little trouble with them and when I do it is quickly resolved. Amazon Prime videos is much better than Paramount+ which Walmart offers. Amazon Fresh has great sales (you need to hunt for them though) and Prime video now has Thursday night football.
Oh found out that they only gave me a partial refund on the misdelivered item. It appears that they used walmart bucks as part of my refund! I guess this is to try to force people to use walmart if they want to get their money back! Very crooked business practice

Lost package didn't correct, did not have the proper forum for customer to file complaint,on the edge of frounglents acttivly.

I love moderno kid, live ride laugh seller. The seller was great and i bouht $500 jeeps. Thanks to walmart.

There were 3/$15 rewards I never received and seriously thinking about nolonger doing this. I prefer actual cards instead of digital cards

You find everything you need that fits your budget. All t
He workers are friendly. The workers immediately tend to to me whenever I need help.

Website can use some improvement! I don't like the way I sometimes get kicked off of it. I don't know why this happens? I find I can't always narrow down what I'm looking for. It takes me awhile to do a search and find what I want. I LOVE the way I can get my goods as cheap or even Cheaper then Amazon w/o paying for Amazon Prime! My goods get shipped out rather fast! ALLOT FASTER then my goods get shipped on Amazon and thus I try to go to you Before Amazon! Shipping prices are BETTER then even Amazon Prime!

Grocery pick up is great service but bags are not provided. Be careful driving home with that glass jar of pickles Rollin around. Hope you don't have to stop fast with a child in a car seat could get messy not to mention dangerous. I called corporate 4 times over 10 days to discuss my concerns, each time being assured someone at corporate would call me back, never got that call. Safeway is my new store, they provide bags and don't blow off their customers.

Be very careful this year when shopping online with Walmart. They are specific to NO RETURNS for the Black Friday deals. And, if you fight back, they will "block" you from ordering.
My issue: Fed Ex has only ever delivered 1 package I ordered online through Walmart. This last time, it was baby items as I was just notified I will be a first-time Grandma. Only the car seat arrived. When I contacted Fed Ex, they told me to go get the package. When I called Walmart, I was told only one item could be refunded, the other 2, I would have to contact the third-party sellers. I "begged to differ" and was promptly hung up on. By my 6th call, I was livid. Long story short, they won't be refunding my money for items I did not receive, and I am "blocked" from ordering.

Bogus charges from Walmart.com on a regular basis. Finally had to block my card and dispute those charges. Walmart knows these are bogus bon't won't back them out so I had to block my credit cards and file a formal dispute. I will not longer be shopping at Walmart.com.