WebsReviews 90

Hi,
My problems with webs.com continue.
After two years of terrible support and site issues, now I found out that I can not disable the option "auto renew", which automatically takes my money each year.
I want to disable this account and I want my money back. I wrote to their support, but I am not expecting anything.

PS:
Here is their answer:

***************WEBS ANSWER
Welcome to Webs Billing Support.

From your email I gather your payment account was charged for services which are no longer required. I truly apologize for this inconvenience and I will be happy to assist you.

My records indicate that the automatic renewal of your domain name (...) was enabled which resulted in the renewal for one year at the cost of $29.95.

We do try to prevent unwanted renewals by alerting our customers as such notification emails are sent 90, 60, 45, 30, 15, and 1 day before we process the renewal of the domain name.

I really wish I could grant your request for a refund of the domain renewal fee; however, I am unable to as our Webs.com Domain Registration terms of service outlines that domain names and domain related services are non-refundable.

To prevent any further automatic renewals, I have scheduled your domain name to be canceled at the end of the current billing period; January 2,2016. As such, no further charges will be applied to your payment account for this subscription.

I again apologize for any inconvenience caused. Please do not hesitate to respond to this email should you have additional questions or concerns
**********************END OF WEBS ANSWER

As you see, this is not an appropriate behaviour.

This was a HUGE waste of money. I have had this site almost a whole year now (only a month more on my contract). The Help Center was extremely UNHELPFUL, and the whole site was hard to use and was not user friendly. I tried to figure out one problem for over two months and contacted the Webs Help Center to help me figure out how to fix the problem. Not only were they very slow in responding, I had a different person respond to me each email, and at the end of it all they couldn't even help me and referred me to contact a different site for help. This was a BIG waste of my money. Definitely NOT a good experience. I can't believe how bad Webs was! I kept thinking it must be my fault that I was having issues, but the same problem that took me over two months to figure out (which I never did figure out) took me all of two hours on a different domain site.

You need to be careful about their billing options; they are not clearly spelled out, and, of course, they err on the side of getting more money from you.

Customer service is only fair; I depend on my site, and it has now taken over a day to resolve a problem that jeopardizes my website. People whom I know are telling me something is wrong. Meanwhile, of course, people who don't know me are probably thinking, "This website is not worth anything."

There ad says 100% Free What a bold face just out right deception they Play off of the good a rich reputation of Web.com and by adding a S with Webs.com they catch consumers who are searching for a reputable site builder and try and up sale you with pushy boiler room sales man who try and push guaranteed Google first page placement (SEO) and they have hit my account for 47.00 for Hosting the second month and when I called talk about rude when I asked for a refund Please do not be deceived them they are a rip off!

The GOOD: WEBS isn't bad by any means. They just have to take care of their current issues. Unfortunately, the current issues outweighs the good that the host offers. WEBS offers a site carousel (scrolling content), allows members to create a profile on your website, add friends, post on forums, comment on blog entries, etc. all under one account. In addition, WEBS offers custom HTML (not to be mistaken with custom CSS), password protected pages, meta descriptions, built-in apps and more. If you have a small business, a PRO package includes an eCommerce store with custom e-mail addresses.

The BAD: Webs currently is limited. You cannot add tags in your forum, you can't moderate content and you cannot (for the time being) search your forum because their code is broken. Also, mobile users have to have Flash in their browsers if they want to post something new. Most devices nowadays don't have or support Flash. Also, be aware. Their prices show you annual prices first! Not monthly prices, although they do have flexible payment options. Lastly, you cannot cancel in the middle. You can turn auto-renew off, but you won't be able to delete your site until your subscription is up. I don't mind any of these, the only thing I mind is having users use the mobile site. It's a golden, 10/10 host and I can't wait until they fix their issues.

I can confirm all of the reviews regarding the slow, glitchy, awful time using webs.com. I can honestly say, it has been a nightmare to work with since I started building several websites back in april 2013. It takes an hour to complete the simplest task b/c there are so many glitches & limitations. Just today and entire page of text, I had been working on for 2 hours, just disappeared and cannot be recovered.

The glitches are so numerous, but here are a few to list:

-when hi-liting text to cut/copy and paste, once pasted elsewhere on the page, the entire page reverts formatting to something never previously used for spacing, font, size, and color. Usually very small and unreadable.

-when simply clicking in editing field to type text, entire page changes formatting to large, dark and not previously used text, then back to your format when you click outside the editing area

-whenever adding bullet points or symbols, spacing on the the entire page will change

-essentially whenever you do the smallest thing such as click in an editable field to do anything, the page freezes, re-saves (some times) and reformats or un-formats or deletes everything

Some recent changes a tech support operator told me are due to webs.com downgrading their editing options:

-you are unable to edit photo size once photo is inserted on to page. You have to guess on size and then insert, delete if it's not right, resize outside site, insert again, etc.

-you are unable to type in the text color description, only click on the impossible grid of rainbow colors, this makes insuring text is the same color black on every page impossible, especially when pages spontaneously reformat constantly

-it is impossible to type in a font size only inlarge and decrease arrows, trying to hilite a certain portion of text to "click up or down" on size is impossible, as it for some reason changes the size on the entire page, or not at all

Anyway, I encourage anyone to use any other site but this one for their website building needs. It would really benefit them to focus on the getting the basics of their business to actually function.

When we first designed our business website a few years ago Webs was definitely the best option. There are now MANY better template sites one of which we'll be switching to ASAP. The Webs interface is annoying and clunky - strangely difficult to work with colors, fonts, photos, etc. They recently changed their dashboard and all of a sudden we noticed a mailbox for form submissions which we had set up to forward to our email address. Upon looking at the messages we realized that MANY of the submissions were never forwarded to us causing us to lose (literally) thousands of dollars worth of business and damaging our reputation/image. Upon reporting the problem to webs and informing them that they would lose our business ASAP they first tried to blame us and then when they realized it was their fault the response was basically, "oh well. Have a nice life." Avoid them at all costs, especially if you are trying to run a business!

Webs.com is horrible and I wouldn't recommend them to my worst enemy! As someone who is not web savy, their "its easy to create your webpage" is false advertisement. Sure, use their template and you're fine but when you try to add content its all over the place with formatting issues. I as a user wouldn't know that I shouldn't cut and paste from Word to my webpage and only months later do I get an answer to my issue.

Customer service is a joke and they have had on going problems on their end for months with no resolution. I along with other paid out good hard earned money on a company to host our website but Webs doesn't hold up their end of their bargain. I gave them a 1 star rating but truthfully I'd really like to give them a negative 100! I'm sure I am not alone in this assessment of their services.

I am looking for a new company to host my page. If I were you, look elsewhere and don't buy into their lines about how good their company is or you'll regret it!

Webs.com should be shut down. This is an untrustworthly company that will at a moment when you least expect it take your web content on what you think is your site and do what I am not sure. They give you no notice and then put something damaging about your site in place of when someone searches for your site. I encourage you to use another site and keep a copy of your content and remember that at any time they could keep your content and when people search for you they may find damaging or be mislead at the min about you when infact you have done nothing wrong. I am not saying they took a bribe from one of my competitors to remove my site. There are better options is all I am saying just my opinion.