WebsReviews 90

I starting using webs.com in 5th grade to build stupid websites for my friends because it was free to use and I liked building websites. Fast forward to the summer of 2015 when I decided I wanted to create a professional website for my photography. I used webs because it was the cheapest option and the only site I felt comfortable using. At first, I loved the look of my site and I felt like a real professional. When I started looking at other photographers' websites for inspiration and guidance, I began to notice how unprofessional my site looked compared to theirs. I decided to reach out to webs.com and asked to transfer my domain in early 2016 and was told I couldn't. I just stuck with the site hoping I could make it look more professional but couldn't. Now a year later, I'm FINALLY just being able to transfer my domain to another service that has more professional templates and is easier to contact. I requested a domain transfer on Janurary 21,2017 and was told that the transfer would be complete on Janurary 28,2017 at 1:55AM. It is now 12:30PM on Janurary 28th and my domain still hasn't transferred. When I contacted the support team, I was told that they would let the senior techs know about my situation and they'd complete the transfer. When I asked to speak to a supervisor or a senior tech, I was told that they're not available on weekends and theyll take care of my request on Monday. I've never experienced such unprofessionalism from a company before. I can't wait to break away from webs and start my site from scratch.

If you're looking to create a website for your company, stay away from webs.com because they're unprofessional and your site will look unprofessional.

I have been a premium member for over 6 years... there has always been issues, but usually get resolved.
In late October, there was a serious issue, and many websites have been rendered useless... and not free sites, the paid ones.
Going on 2 months now, with my site not usable, I have tried every avenue to get a response from Webs---- EMAIL, CHAT, 2 FACEBOOK PAGES AND THEIR SUPPORT PAGE... nothing.
They have gone from a decent company, to a shameful company that has ZERO support for paying customers.

I have been using webs.com for a few years and was satisfied until now. After renewing my subscription for another 2 years, I discovered that my website had disappeared. When I tried to access my account, my password was no longer recognised. I tried to get a new password using reset password, but I did not received any reset password emails. Afterwards I tried to contact support and only received automatic responses. Customer service is very poor indeed. If my email were not good, then why did they send me a questionnaire just the other day?

I have used webs in the past when they were freewebs, and loved them. I recently created a new site that was immediately frozen for a violation of terms. I sent e-mails to the abuse address, and have only gotten a canned answer. I am just looking to find out what terms I supposedly violated so that I can fix it. I literally created the site and a quick landing page, and it was frozen. Just looking for real help, and haven't been able to get it

Hello! Welcome to WEBS. How are you doing today?
Lo: my website is down. Its wipeddown.com. Please help
Misty: Welcome back. It will auto renew on 03/21/2016
Lo: id prefer to have it back up and running today if at all possible
Misty: Unfortunately it has to be auto renewed, I'm sorry.
Lo: there is no one who can set it to autorenew today?
Misty: No, I'm sorry.
Lo: i need to speak with a supervisor then. Do you have a number that i can call to reach one
Misty: Phone support is offered to our Pro package customers only with a Sitebuilder 3 account.
Misty: If you have the Pro package, please click on the Support button at the top right of your account and select Phone Support.

Misty: You will only see this as an option if you have the Pro package on the account. Phone support hours are M-F 9am-5pm EST.

Lo: is it possible to have wes release the domain
Lo: *webs
Misty: that's something you'd need to ask the domains team about. You can email them through the account: go to Dashboard, Support, then to Email support.
Lo: does webs receive a lot of negative feedback in regard to their customer service, or lack there of?
Misty: Not that I am aware of.
Misty: I assure you, if I could manually renew your domain name I would. It has to auto renew in the system. I'm sorry.
Lo: thats ridiculous
Lo: i run a business and the only way my clients can schedule appointments is through my website
Lo: all of my promotional material, online and in print, route my customers to my website
Misty: Your site is available via wipemedownva.com
Lo: i have a customers calling me every hour asking me if im still in business, and if so, why is my website down
Lo: its completely unprofessional of me and my business
Misty: I am very sorry, Lo. I wish there was more that we in chat support could do. Unfortunately there isn't.
Lo: you're telling me not to worry about my recently amputated leg because i still have another one.

I recently purchased a starter pack and domain name for my website using webs.com and now I CAN NOT sign in because webs does not recognize my EMAIL! I have messaged them repeatedly over and over again and they have not responded. I paid for a 1-year domain name, so if they do not FIX this, I'm going to have to take legal action.

Horrible. Haven't been able to edit my site in three years without three computers. Now I can't at all. Staff help is non existent. Call here, email there no one knows anything. Then they tell you to email here and you get a blanket email back how they are looking into it, nothing, you call, they tell you they have it and they are waiting for your response. Response to what? An email that says don't email back? So I do, several times. Still nothing. Then try to tell me it went to spam. No I'm looking at it. Then want me to make a new email? Seriously? And then ask me to take a survey on their service!? I've done many through the years. I've learned that is to passifying us into thinking they care. Do NOT use this company. Nothing but a headache
And yeah when you can't get on your site all you get is contact live chat LOL

Your account is currently frozen for violating our terms of service. If you believe your account has been suspended in error, please contact our Risk team by emailing *******@webs.com.
Please explain what's going on! Have a courtesy to reply to my emails! I have even recommend your site in referral program and my site is still with NO REASON at all frozen!
Thank you!
Yours truly,

Regards

J. SNAUC

MD&Proprietor

Technology For Sick Computers

http://www.freewebs.com/snauc

Your most reliable friend

In the business

Renewed my service, then a month later i find out my domain name expired and my website disappeared for good. Webs claim they sent notices telling me the domain was separate from their services and expiring. Not true. Didnt receive anything. I wondered what I was paying them for since without the domain i built for 2 years I had nothing. Thanks to them my whole site and following was wiped out. Told them to cancel services. They just automatically took 99 dollars from Pay Pal again a year later. Unauthorized stealing is what it is. No customer service line. Pure scamming.

I have been trying to get our website back up for a few weeks now. A few months ago they shut us down saying we didn't pay. They brought us back up only to shut us down one more time. I have spent numerous hours trying to get this resolved. I even had our bank contact a representative and sent them copies of our bank statements to prove we paid. It's pitiful that it takes weeks and nothing gets resolved and no one will call you back or reply to emails.

The first year I signed up because it was advertised as FREE, then I eventually fell victim to paying the upgrade fees since the functionality of the website and data storage seemed very limited otherwise. They even sold me on buying the domain name for my site so I could lose the ". webs.com" thing but never- ever- have I felt it was worth it. The templates, options, styles and accessibility are low level and I constantly had issues getting my site to load from various devices and computers (no, it was not the internet speed or device- every other page loaded fine) and I could rarely even log in to the members portal to maintain or tailor my site.

But of course they will not take customer service calls and only accept emails to which they will not respond. And OF COURSE they continue to automatically deduct $100 out of my account annually even though I have not been able to do anything with the site for at least the past two years. I feel absolutely scammed. Legitimate businesses do not create blockades between their customers and the customer service agents, legit businesses know that customer service is the best way to keep your customers happy, troubleshoot any problems they may encounter and keep their company reputation clean. The fact that I have written several emails with no reply, makes me feel like I've been swindled and they know I'm trying to gripe about it, so they ignore me. Classy.

It's horrifying seeing all of the complaints and similar stories written here, but also makes it even more clear I am not the only one dealing with this. I truly hope a class action lawsuit develops at some point so we can all just be reimbursed the money we paid for these services we never were able to use. It's a disgrace. I manage the office of a customer service call-center comprised of nothing but individuals entirely dedicated to making sure each any every customer is happy and satisfied. We have had to give large discounts, free products and even full reimbursements back to people in order to achieve this, but you know what? Those people were left with a sweet taste in their mouth and a wonderful impression of the business... And are therefor, STILL CUSTOMERS and tell other people favorable things about our business so those people also become customers... And that's what business is all about.

That's how it works- IF you run a legitimate operation. You don't weasel people out of their money, leave them with a crappy product and then when they reach out to you for help you turn the other way while still collecting their money... That's criminal and pathetic. Shame on you folks at Webs.com.

TISK, TISK.