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WishReviews 8,283

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Colorado
1 review
1 helpful vote
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Jackets
October 9, 2023

I bought my son a coat last year. I ordered a size 12 and got a size 8. This year I ordered him a leather jacket, ordered a size men's xs and received a men's medium. I'm out

Date of experience: October 9, 2023
Wish C. Wish Rep
over a year old

Hi Darrell. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
1 helpful vote
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I got scammed
October 7, 2023

Cheap & wrong sizes recd

I am stuck. They won't pay for return shipping?

I tried hard to request costumer service and they would not listen

Temu is 100% better

Date of experience: October 7, 2023
Wish C. Wish Rep
over a year old

Hi Prince. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Virginia
1 review
3 helpful votes
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Worst Company Ever to do business with!
October 7, 2023

Worst company ever. Do NOT order from them.
Got 200.00 chair and was missing hydraulic cylinder. Can not even assemble it. Box was taped and Beat to Death when arrived after hours of texting customer service (because no real person available) still no help all I need is them to send missing part but they say it's not avail. Never Again will I order anything from them.they contacted me after they saw this review and said they would make it right but still FAILED to! Do Not Order Anything

Date of experience: October 7, 2023
Wish C. Wish Rep
over a year old

Hi Donald, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Jersey
1 review
0 helpful votes
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Con artists
September 15, 2023

While I got all my cheaper items I had bought two expensive ones that I never received and that was 4 years ago. Those jerks stole 75 dollars of my money. I filed a complaint and heard nothing from wish. This is why I will never use wish again

Date of experience: September 15, 2023
Wish C. Wish Rep
over a year old

Hi Valentina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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I regret to inform you that my account has been blocked. This issue came to my attention when I attempted to make a purchase. Despite numerous attempts via email to obtain a resolution, I have yet to receive a response. I advise you to avoid conducting business with this company as I have found their customer service to be deficient. This opinion is reinforced by their BBB rating of 1. In conclusion, I cannot emphasize enough the complete lack of customer service provided by this company.

Date of experience: August 29, 2023
Wish C. Wish Rep
over a year old

Hi Niel. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

North Carolina
1 review
0 helpful votes
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Some people just LOVE wish, however, many of us have had horrible experiences. Wish fakes reviews. Period. Wouldn't have to if they were what they say they are. No items or wrong item sent? No refund PLUS the customer has to come OOP for the return label/shipping. Whether it is Wish's fault or not! Customer service is a joke. It would actually be laughable were I not out $73. In conclusion, because I wanted to save a few bucks, I ended up paying what equates to my cell phone bill for jack squat=absolutely nothing. Also $#*! wish and the Chinese sack of balls they rode in on!

Date of experience: August 21, 2023
Wish C. Wish Rep
over a year old

Hi Caitlin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Israel
1 review
0 helpful votes
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Ordered many items and every item order was cancelled due to "a problem with my account". After 8 rounds with customer service and no resolution, I gave up and uninstalled the app. An absolute waste of time.

Date of experience: August 9, 2023
Wish C. Wish Rep
over a year old

Hi there, we're here to help. Your experience is important to us and we'd like the chance to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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If wish continues to raise prices for substandard items, I will NOT be shopping WISH any longer. I used to buy hair extentions from Wish, but it seems that they've now double their prices, so I'm not going to buy them from Wish any longer. I'll find somewhere else for the same or better price that has better quality. The last remy extensions I bought were SO thin, that I had to put 2 of them together to make ONE good one. Also, the wig glue or Ghost Bond that I used to buy from Wish has more than doubled in price, and for what? They're literally RIPPING ppl off! It's utterly Ridiculous.

Date of experience: July 19, 2023
Wish C. Wish Rep
over a year old

Hi Lisa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
2 reviews
5 helpful votes
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As the title. Do yourself a favour and order from Amazon or somewhere else that will actually provide you a product that works or at least some customer service. Don't get fooled by the pricing, it's all the cheapest of Chinese junk and you'll regret it.

Date of experience: July 4, 2023
Wish C. Wish Rep
over a year old

Hi Harry, we're here to help! We'd like to learn more and to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Colorado
1 review
0 helpful votes
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I ordered from Wish.com the beginning of June 2023, and after getting emails telling me my order was delivered, I did all I can to reach out to customer support. I NEVER received any of my items. This is NOT ABOUT THE MONETARY VALUE, IT IS LACK OF CUSTOMER SUPPORT.

Date of experience: June 26, 2023
Wish C. Wish Rep
over a year old

Hi Jewel. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
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False advertising
June 26, 2023

Jewelry is fake. In other words, they advertise sterling silver and real gold when it is not. For those who don't know, do your research or you will be screwed. Buyer beware. Clothing is poorly made. Company takes advantage of customers. Wish should not be allowed to sell to anyone and their license to sell should be revoked and their other co-companies. After researching, you can go to Amazon and buy the exact same thing and you will get an honest description of the products. So check it out. They steal the ideas from Amazon.

Date of experience: June 26, 2023
Wish C. Wish Rep
over a year old

Hi Linda. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Mississippi
1 review
0 helpful votes
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I ordered four outfits from this site… After going by the size chart and measuring myself, then going up a size, it still arrived too tight… I followed all of their guidelines and have been waiting for a refund OR the right size for more than a month now… NEITHER has arrived… For years, I stuck to small trinkets with them because coming from out of the country, I didn't want to chance it… Now, the very first time I order something else, this happens… I will never order NOTHING from them again… They should stick to trinkets because their customer service sucks and I have yet to speak to a real person! I don't even want their trinkets after this! Crap store!

Date of experience: June 25, 2023
Wish C. Wish Rep
over a year old

Hi Frances. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
0 helpful votes
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First time app user
June 24, 2023

I loaded app & went looking at women's clothing. Prices greatly differed on seller's site to those shown on search page. Prices also increased each dress size. Read customer reviews if you do decide to purchase, they will give you true overview of item.
Not experienced a site like Wish before. Have removed app.

Date of experience: June 24, 2023
Wish C. Wish Rep
over a year old

Hi, Jan. We want to learn more and provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Illinois
1 review
0 helpful votes
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Scam
June 9, 2023

They are a scam they were responding fast to my emails UNTILL they received the item back now I haven't heard anything please don't purchase anything from these guys they only big scammers

Date of experience: June 9, 2023
Wish C. Wish Rep
over a year old

Hi Keisha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New Jersey
1 review
0 helpful votes
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JUST DONT ORDER.
May 23, 2023

BEST WAY TO LOSS MONEY, CHEAP PRODUCT AND WORST CUSTOMER SERVICES.
WHITE JEANS WITH YELLOW SHOTS ON THEM AND TO BIG.

Date of experience: May 23, 2023
Wish C. Wish Rep
over a year old

Hi THERESA. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Belgium
1 review
0 helpful votes
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BEWARE, of buying by WISH something more valuable, I ordered at item For +-$30, I got the wrong product, I was promised a refund, I ordered again, and again got the wrong product, and was promised again a refund, however after 3 months the both refunds were never received, I asked at least for them to send what I ordered and they didn't send that as well, I did get a lot of "were very sorry" they simply stole my money, I haven't had such experience with Online shopping site, on top of that a lot of their products are simply junk. Better off to buy the same item on Amazon the prices are just as good and more reliable.

Date of experience: May 21, 2023
Wish C. Wish Rep
over a year old

Hi, benny. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
2 reviews
1 helpful vote
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I emailed wish three times with concerns about not receiving my order. They answered months later stating "too late for a refund".

Date of experience: May 9, 2023
North Carolina
1 review
0 helpful votes
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I ordered a golf swing training aid that was supposed to be 48" inches long. The training aid that I received was 38-49" inches long. I sent them photos, but they insisted that they sent me the correct order. After several days of texting exchanges, they refused to exchange the item.

Date of experience: May 6, 2023
Wish C. Wish Rep
over a year old

Hi TMax. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

New York
3 reviews
3 helpful votes
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When I started buying via Wish, it was nice to find a few "gems". I expected poor quality and most of it was for fun. But then, I started to buy clothing and such. As a person who worked in clothing production for 50 years, I understand the processes and how they can fail. A few months ago, I could not get my arms into armholes. The tops were plenty big enough but even a 12 year old couldn't get her arms into the sleeves. T just got worse. My last order (March 2023) had been carefully done. I checked all measurements as given, made sure to choose items with wide sleeves (so armholes and upper arms would fit), but they were awful. It is bad enough when you are disappointed, but when they try to say it is your fault, and won't refund you, it is humiliating and extremely frustrating. I lost about $100 on items where the cuffs were so tight I couldn't even pull them up my arms. Had the items been properly drafted and sewn for the sizes offered I should have had no problem. Since when does a 3/4 sleeve on a size 4x or 5x only have a 10 inch opening? Ridiculous!
Wish says that they GUARANTEE your satisfaction. LIARS! I spent well over a month trying to explain to them where they went wrong and that it is not my fault. I wanted my money back or the problem fixed. I got neither and wasted many hours with them.
NOW, I am deleting my account and guess what? The unscrupulous, sneaky, company deletes all of my reviews. Good and bad. How convenient. Cheat your customers to the point that they quit doing business with you and then get rid of their reviews so your number look good. SHAME SHAME SHAME on WISH.

Date of experience: April 30, 2023
Wish C. Wish Rep
over a year old

Hi Alice. We want to learn more and provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
10 reviews
11 helpful votes
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I enjoy shopping on Wish. It is a great way to discover new and unique products at affordable prices. I can find anything I need or want on Wish, from clothing, accessories, gadgets, toys, and more. Wish has a flat rate shipping fee and a buyer protection policy. Wish is a reliable and trustworthy app that I would recommend to anyone.

Date of experience: April 28, 2023