This once great company seems to have sold out to offshore garbage manufacturing. Jeans failed because of poor material after hardly any wear.

You used to be able to depend on Wrangler...a rugged long wearing pair of jeans. I'm 73 years old, so no longer in a job that is hard on clothing by any means, however, after two months the left back pocket began to rip for no reason at all. I carry my wallet in the right back pocket. Another pair ripped at the bottom of the pocket and up the side of the pocket. The quality of material that is being used seems to be thinner and does not hold up. Like Levi's Wrangler is not made in the USA and both have quality problems.

Your sock's are a joke, your socks can't hold up to anything specially working completely disappointed in your products again, I'll definitely not be buying anymore of your cheep crap, there is definitely better brands that your cheep made crap these socks did not make it a month poor quality all have holes in the back of them definitely not made for real working men.

I ordered an extra small corduroy overalls from Wrangler and they sent me an extra large. Unfortunately, I recently had a skydiving accident and was a little immobilized on my couch. So I wasn't able to go print off a return label and mail it back to FedEx. And they wouldn't send me the XS until I sent back their XL. I asked for a small discount off of the current order to make things right and the customer service rep said I was already getting a discount by them not charging me to send the current pair back and not charging me to place a new order over the phone. She also said that by them covering the shipping costs, that is the discount and they make mistakes. Sure, everyone makes mistakes but Wrangler acted like they were bending over backwards doing the bare minimum after they sent me a mislabeled item from their warehouse. Fair enough to say I will never be buying from Wrangler again.

I have bought wrangler since I was a kid, I have never had trouble but here lately they rip by the back pockets and by the zipper. I have worn 2 times and not to work in and now I have to find an other type on jeans.

Not a good website. I wanted a shirt that was supposed to be in stock. Ordered a second shirt to get free shipping. Shirt i actually wanted was not in stock. I got a last minute email when they were closed and they shipped the shirt I didn't really want. I have to pay to return. What a joke they can't track their own inventory. I will not shop there again.

I ordered jeans and was made to believe that if I completed a survey I would get $100 reward. I filled it all out and was offered subscriptions for magazines, $100 worth. Good thing I lied on all the information collected because thats what I expect from these corrupt companies. Everyone is just out for more. I will never order from wrangler.com again. Suck it

I bought 2 pairs of jeans and they didn't look like it was advertised.
I was surprised to see they don't cover the shipping when you return the products.
I think that's not nice and basically forces customers to keep their products even if they don't like them just to avoid the returning shipping costs.
As private customers we don't get discounts for regular shipping.
When they refunded the money they didn't include the original shipping!
At the end I ended up paying almost the half price of a Jean that I don't own!
I complained and they reimbursed only the original shipping they did.
DON'T BUY ONLINE their products.
They let customers know about their return policy because it's very different from most online purchases

We do not refund initial shipping charges.

------------- Original Message ---------------
From: ******************
Sent: 5/7/2022 8:01 AM
To: *******@kontoorbrands.com
Subject: Re: Wrangler Support Case Number *******************

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But you kept the overpayment from the shipper. I tell you what, you left me with a terrible after taste in all of this.
I am a new customer since the previous company I used for my work clothes discontinued my pants. I just threw away 5 pairs (from previous company) that I only managed to keep for 2 weeks since I thrashed them. I made the initial purchase from you to test the sizes. Considering how you treated this shipping issue and have been totally careless the whole time, I have learned to avoid your products. You even made extra from courier over payment and made me eat shipping cost. That is a lowly stinkin cheap shame.
You intentionally lost a prospective new long term customer to Wolverine. Good job!
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WARNING WARNING

Don't order anything online with this company. I ordered a medium shirt and it came as a 3XL.
Called the return and exchanges department and was told I needed to be straighter out. I was nice the whole time but I asked stern questions about shipping cost. I told the less than nice woman that it was Wrangler's mistake sending me a 3XL as I ordered a medium. I was accused of ordering the 3XL, i definitely did not but should you really talk to your customers in such a disrespectful way. If this person was sweet I may have just eaten the shipping cost but now I'm writing a poor review. A little sugar goes a long way when swallowing a sour situation. This company has bad reviews for a reason, stay far away.

I like the wrangler products but there website and help line has a major problem.
My billing and shipping addresses are different and that causes some kind of a fraud alert in there system. Even after using a different credit card it still won't accept my order. I called my banks to verify there is no problem on my end. Then contacting wranglers help line, 4 hours later after speaking to 3 other employees and being on hold and calling my banks and then calling back the next day my order was placed. This incompetence feels like dealing with a government agency.

I purchased two Ladies Wrangler flannel shirts 3 weeks ago on-line. I received a confirmation email. Expected for them to arrive within a week per their site. I never received the shirts. I checked my email for some update and nothing. Just called their customer service this morning and learned that the order was cancelled due to being out of stock. I purchase several things from Walmart with the Wrangler name but I'm disgusted with the lack of communication from Wrangler; no email or phone call to say "We're sorry" and nothing to offer, no coupon or discount for my next order after expecting the items were in stock when I placed the order on their website. I like their clothing line but their customer service and business practices suck! I likely won't purchase from them again on-line. I will never know for sure if their items are ACTUALLY in stock.

Recieved my order today from wrangler. It came very fast and was exactly what I wanted. It fit very well and the quality was very good. I look foward to shopping here again.

So, i wear the black cargo pants, they used to be durable. Now they are low quality pants with a higher price tag... seems corporations have been doing this the past 10 years. When i wash them, they get detergent stains on them, so i have to wash twice which is bad for the enviroment and my wallet. They put waaaaaayyyyy too much spandex or elastic, rubber, whatever the hell they put in there. Iccx wish they would go back to the original material. So now ive been buying from another company, sorry wrangler, your failure to produce decent clothes is why you lost a long time customer. Maybe you will have the good conscious to not rip people off.

Placed an order, received multiple defective items (loose threads everywhere on both shirts, one item just shoved in a ball in to the shipping bag) and asked them for a pre-paid return label as there was no way *I* was paying to send the items back with the condition they came in (you are responsible as the customer for return shipping with Wrangler, HUGE con when so many sites offer free returns). I have had to email them twice (once for the pre-paid label, they took 9 days to respond after 3 follow-up emails, and did not respond to my other email for a pre-paid return label even though they advertise a response within 2 business days). I called in 3 weeks after the package had been delivered back to Wrangler and receiving zero response to my email. Not only was the hold time 45 minutes, but the representative then informed me refunds take 4 weeks from the date the package was delivered. It has now been 4 weeks and at this point am going to file a complaint with my bank. Horrible service when there are SO many better options out there, and because of this, will also avoid buying the brand in the future, regardless of the site.

I bought a denim jacket off their site. It didn't fit so I went to get a return. Boy was I surprised to find ou the return cost was on me. Not that they issue you a label and deduct it but that i had to bring it somewhere and pay to ship it back. It cost $18 to return a $48 jacket. Then to add insult to injury they deducted another $6.95 from my credit to offset what it cost to ship to me. So I am going to net $24 credit on my purchaser of $48. No wonder the whole world buys from Amazon. I had bought another jacket from Amazon just so if it didn't fir it wouldn't cost me $20 to return. Now I am returning it just out of principal