xFinityReviews 860

Errors and untrained employees with a few Angels mixed in. Spent three hours on the phone being routed to seven agents when xfinity disconnected my phone lines and said couldn't get my numbers back. One day before my business went live. Had a heart attack after the phone call. Guess cause three hours with soaring blood pressure. Xfinity Kills. Returned all my equipment last year and turned off tv. So sick of charges. They convinced me to take a deal and turned on cable. I hadn't realized I was still being charged for a box I returned. Tonight I tried a chat and there was a 25 person wait. Got down to 12 and was disconnected. Came back and 23 in line, but I could schedule a phone call in 58 minutes. Did. Phone rings. Recording says to press 1 to speak to and agent. I get a really cheerful voice telling me they're closed and to try back during business hours. Also told me to try chat. They're trying to finish me off I guess.

Honestly, I cannot stand these monopolistic-type service industries.

Everyone wants television service, so these outfits have us all over a barrel.

I cannot begin to understand or decipher their levels of service or their billing rationales.

Furthermore my service constantly is out of order for one reason or another.

The alternatives are just as heinous. I probably should just watch TV online.

To add insult to injury, their business office employees are worse than the DMV or Washington DC bureaucratics.

2.5 stars.

The bills are always going up- I started 2 yrs ago at $69- ended at $149. Service going in is great, but when you go to get out bring your pocket book! They added fees, changed me from paper bill to paperless and then sent it to an email that had been obsolete for 7 years! Charging me a late fee. Trying to terminate they added 2 boxes (for other TV') in which I have only one TV in the house.
I am so happy to be free from them! I hot spot my smart TV and internet and no longer have any bills at all...
Google it - It's so Worth it!

Took the TV, Internet and VOIP bundled package. Always bracket creep-my costs go up and no reason and they never give reasons. Have had cable work in front of the house twice, feeder to the house 3 times and laying on the ground all winter. I finally lost it when I got my annual $9 increase. I thought after signing a 2 yr committment you paid $10 a month for every month you are short. Bottom line all you need to fulfill your obligation is one service and goodbye TV and overpriced locals, bough an over the air TV antenna and receive 36 channels counting the substations and noticed the image is so n=much better, found out fiber compresses the images to carry more stations for billing and you do lose quality. Buy your own modem as they charge $13 a month-just bleed you to death every way they can, a $10 HD fee, forgot how much for locals, etc. My bill got up to over $141 and for what? Try a ROKU tons of free station and around the clock movies-they have a special now for the newest for $49.88.

Do not use this company for ANY service. If I could give negative stars I would. This is the worst company & customer service center that I have ever had to deal with. Holding for over an hour, having to call MULTIPLE times and STILL not getting any results. Xfinity double charged me, which was their computer error (or so they told me) it's been almost 2 months and I STILL HAVE NOT RECEIVED MY CREDIT. They credited my bill $20 "for the inconvenience". But now the customer service rep miraculously can not find the notes of why I received that credit on my bill or the notes of the 5 times I have called about not receiving a credit for the double charge. Wow. Unfortunately Xfinity is the only provider in my area, otherwise I would have switched right away.

The problem with Xfinity/Comcast is that no one knows what's going on. If you get an offer from TV it's different than an offer online and different from offers in their stores. Don't stop looking to find the right deal. When you call customer service and spend hours working out the problem the next time you call there's no record of your discussions and you have to start all over only to never have it resolved. They're sitting on top now but so was Blockbuster and where are they now? Terrible customer service.

I constanty waste time accessing my email service. Loads slower than a turtle and is always buggy. Pay $160 per month but have no choice cause they are a monopoly. Fat cats get rich while us peons have to deal with lousy service. You would think they could hire some smart tech guys with all the billions they make. Avoid Comcast if you can.

Internet speeds great, makes Century Link look like a snails pace service especially if you live in older parts of most any city. Their TV stations are like all the other providers - The more content you want to access the more you pay. As with all the others, monthly costs are high. When I am done with my contract I will get rid of most of their content and go to Netflix, Amazon and maybe a World News along with local channels. When you add up cell service, TV service, internet etc., we pay a lot to stay connected and develop remotecontrolitis along with along with communication interruptousness.

It took me 12 days to get a new password to log into my new comcast email account. They sell you triple play with internet phone for $10 savings and tell you dont need to use the phone. But if you call the help desk to get a password they wont give you a passsword unless they can call you on your new internet phone (which I dont have because they told me I didnt need it). So the alternative is to have a security PIN sent to you in the postal mail which you have to wait for. Then when you try to use your new security PIN it is not activated until you call them again. But they wont activate your new PIN unless they can call you on your new internet phone which you dont have. Somehow I got in by downoading the Xfinity Connect app from the Android playstore. Then I had to verify my identity via text message code and a second verification via alternate email security code. Comcast is security paranoid making it almost impossible for valid customers to access their on-line accounts. Unbelievably terrible company! Zero stars!

Too keep an extremely long story short. Comcast is hands down the worst organization I've ever dealt with. No exaguration at all. Have talked too perhaps 4 or 5 different representatives over the past 2 weeks and my billing is a complete mess. Each representative has told me different things and each one has lied to me. Hands down worst communication I've ever received from a company. Like I said, to keep it short and simple please just listen to my warning if you are a new customer. Comcast does nothing but offer over priced packages, mediocre internet service, miscommunication and make sure you monitor your promotional deal towards the end. Because they will not get a hold of you and are just waiting badly too skyrocket your bill to something outrageous. Then when you ask for a simple fix due to you not knowing your bill would he that high after promotion, they won't do anything for you except lie and transfer you too another representative. There are cheaper better options out there I promise you. I promise.

We recently switched to Comcast for our TV service. While the prices are exorbitant for the channels you get, the product itself is no worse than other providers in out area. However, their service is a completely different issue.

To begin with, you have to call a number with a ridiculous automated menu that does not address all of the problems a customer can encounter. In our case, the idiot who hooked us up did not secure the cable that comes from across the road to the pole in front of our house. As soon as my husband looked at it, he said that it would come down. Two months later, it did.

I called Comcast immediately. After working my way through a nightmarish maze of automation, I was given an agent. After 15 minutes with her on the phone, she said we were scheduled for a service appointment for five days later.

When no one showed, and our TVs started having occasional freeze ups, I called again and again, had to navigate the maze. The agent I eventually got said there was nothing in the computer indicating a scheduled service call, but he would take care of it. He scheduled us for several days later. Again, no show.

At 5:00 pm on that day, I called yet again. The girl was apologetic and assured me someone would be coming out, that it was scheduled for 8-8 so they still had 3 hours. Seriously? She was sorry for the inconvenience. As you can guess, no show.

Now I have to waste more of my time talking to these clowns. Ridiculous. They need to provide a phone number that leads directly to service issues that gives the customer real people located in the USA who speak clear English. And then they need to follow through on there empty promises of service visits.

They are quick to take your money each month but don't seem to care about customer satisfaction. Monopolies. Guess we're going to have to follow the Netflix, et. Al., path.