xFinityReviews 860

I am giving this one star as you can't give zero. I have been a Comcast customer for almost 30 years. Every year their bundle package goes up in price. So every year I spend many wasted phone calls with them. This year my bundle discount was good until 11/2018 as stated on my monthly bills. None the less they still reduced my discount and increased my bill. They gave some ridiculous excuse when it was clearly stated on the bill. I'm frustrated and am looking for an out. I know there are many options out there and better ways to spend $255 for mediocre service and no customer loyalty. Someone there should look up the definition of customer loyalty. As a new customer they give you more competitive deals. Don't get roped in. WORST COMPANY to deal with. BEWARE!

I would give 0 stars if I could. I signed up for a year contract and every few months my monthly price kept increasing. I called to complain and sometimes got a refund for the extra amount charged after spending days on the phone with multiple representatives. Then the following month, my bill went up AGAIN. And again a few months later. Then after I cancelled my service, I have called 4 different times, a few representatives verified that I was overcharged and would receive a refund check within a week but it was never received. Every representative tells me something different and some barely speak English. Apparently the call center is in the Philippines. Also, after verifying 2 months ago that my account was disconnected and my returned equipment was received, a representative today told me it was never received and that is why I haven't received my refund. I called UPS to verify it was returned and they said Comcast tells everyone that their equipment was not received. This is a terrible company and should be shut down. I want my refund of $106.66 as promised and will never again subscribe to this company.

My internet service started going down slowly THREE evenings ago and by 8:00pm gone. It's up the next morning after around 9:00am

I have called and talked to Comcast on two occasions about this and they blame it on my first inquiring about a disconnection a few weeks ago. The second time they blame it on my modem and line that comes into my office.

ALL LIES. They are having the problem with very old equipment that they don't want to replace. I'm switching to Verizon because they have to install the fiber optics. Comcast made a deal where they don't do upgrades after taking over a local independent ISP, which happened here a few years ago.

After suffering through several months of intermittent (or NO) internet service & many hours on the phone w/ their utterly dismal customer service Comcast "realized" that my connection was much too far away. Over 300' to be exact, while the recommended distance is 200' or less.
Comcast promised that this would be remedied w/ new wiring & set up an appointment w/ a TWELVE HOUR window yesterday 8/18. By hour 10 no one had arrived. A call to customer "service" resulted in assurances that the tech would indeed arrive & complete the promise updated connection.
At hour FOURTEEN, no one had arrived so another call to customer "service"! I was told that the ticket had "expired" so a new appointment was needed. THREE DAYS later. I protested vigorously & a "supervisor" called and assured me that the tech would arrive first thing this morning & the work would be completed by Noon. So far NO ONE has shown up nor called. Only 27 minutes until I change providers!

COMCAST HAS THE MOST DIASTEROUS CUSTOMER SERVICE! THIS IS THE 2016 OLYMPICS WEEK AND MY T. V. ON TUES 9TH. HAD NO SIGNAL. COMCAST SAID THEY COULD NOT COME OUT BUT WILL BE THERE WED. BETWEEN 3-5 PM. THEY NEVER SHOWED! I CALLED AND INSISTED THEY GET SOMEONE OUT HERE NOW... THEY REFUSED TO DO THIS AND MY FAMILY IS HERE FROM OUT OF TOWN TO ENJOY THE OLYMPICS. COMCAST SAID SOMEBODY WILL COME THURS. MY APPT. WAS WED.! COMCAST CAN CHANGE THEIR NAME TO INFINITY BUT COMCAST IS STILL THE WORST COMPANY TO DO BUSINESS WITH. THEY ARE A SHAMEFUL DISGRACE. CAROLANN AUFIERO

MOST CONSUMERS ARE BEING OVERCHARGED BY XFINITY & OPTIMUM ALL THE EQUIPMENT IS OVERPRICED@ %200 the packages include many things you do not want so that you are forced to watch movies, commercials endless, religion, pharma companies you name it - The consumer should be able to customize, packages for their needs - People that like CNN AND MSNBC they divide the two so you have to purchase a higher package. You cannot have just phone without the prices being inflated@ %400 the same goes for movies and the internet - THE INTERNET ALONE YOU CANNOT PURCHASE WITHOUT USING THE REST OF THEIR USELESS PROGRAMMING.

CUSTOMER SERVICE IS JUST AS BAD YOU CALL AND ARE ASKED ENDLESS questions the customer service rep can easily answer. These companies are a monopoly And are in cahoots with each state governments. THESE BIG COMPANIES ARE GIVING YOUR PHONE NUMBER TO OTHER COMPANIES.
The entire experience with these cable companies is just deplorable.

People are looking for other ways to enjoy television & cable - there are bad deals and honestly I do not want foreign stations and endless sports and advertising programming and we have to endure it. People are leaving cable in HIGH NUMBERS AND NOW I KNOW WHY - my last comment.
BAD PROGRAMMING - RIP OFF OF CONSUMERS - POOR PROGRAMING CHOICES - PROGRAMS FORCED ON CONSUMERS THEY DO NOT WANT - RELIGIOUS NONSENSE - NO CUSTOMIZATION AND BAD BAD CUSTOMER SERVICE.

I am not a Comcast customer, but was several years ago. I have never written a review until now to express my feelings for the company. Does anybody remember when Comcast was the only choice you had? Dirt was treated better. Countless Xfinity salesman come with these remarkable deals which give me the opportunity to tell my experiences with Comcast. They are apologetic but I tell them that I will never use their service again. I realize they own other businesses and are bigger than ever now and I more than likely am using something of theirs (I think they own NBC), but still have strong feelings about them. If this review can in any way dissuade people in curbing this company into becoming another monopoly then I will have succeeded. I find shorter reviews work better and have a better chance of being read so I'll e n d it now. Oh, their commercials are very irritating.

I recently changed to CenturyLink because I could not get the service that I was paying for that was Internet and phone. But I kept the TV cable. Now I have the older DVR boxes and I don't have the balls and whistles that I'm being charged the same amount as if I had the 1x box. I don't know how they find that fair for me to be paying the same and not getting what I'm paying for. Then I turn my TV on this morning come to find out I don't have some of the channels that I had before not premium channels just regular channels. So I call Comcast to let them know what was going on I don't feel the need to pay for something that I'm not getting. So then she tells me that I need the premium channels to get country music channel spike wgntv then she tells me that I need a premium channel and that would be an extra $20 a month how is that possible I would pain $110 for TV now they want to bump it up to hundred and $30. Comcast is the biggest rip off. I've been with Comcast for almost 30 years and the way they treat their customers is terrible. They should start thinking about CenturyLink and the prismTV when that comes Comcast is over. So listen up Comcast Xfinity start treating people right and quit ripping people off your days are numbered thank God worst company ever... signed used to be a good customer hate you now I will never ever go back to your company...

We got the special 69.99 for internet and tv with free install would be a good choice for us. My first call got us a free modem in the bargain, I needed to get my husband on the phone so I asked her if she could call me back, oh sure not a problem. Never heard back.
Couple of days later I call again and spoke with Henrietta Jones got everything ordered (no modem this time) 2tv's and internet, free installation. On install day the tech was late, sat in his truck outside for 20 mins then when he did come to the front door he reeked of cigarettes. When we showed him the locations of the modem and tv s, they had existing outlets. Then he tells us that it's 100 bucks a run. A grand total of $300. When I mentioned the free installation all we got was a deer in the headlights look and the repeated $300 for the install. So I guess I was supposed feel obligated to pay since he was here already. Screw that. After he left I was getting more pissed and then he has the nerve to come back and ask us if anyone calls to make sure we say he was there... huh?! I don't trust this company and I feel like I am ranting for nothing. They don't feel like they have to improve so I will stick with the devil's I know.

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000. 00 because I was in a three year contract. Small business fail very day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost). I fan ally got the service installed (Internet and phone) after a missed appointment that I took off work for. Now that the phone is installed, I disconnected the residential phone. I have NO phone service throughout the home, only in one room. I called Comcast and was told that business service only works on one phone. What?!? Seriously? Why would the rep suggest transferring service if I could only have service in one room? Why wasn't I informed of, that? Now I have no monitoring for my security system. Again, Comcast provided no options! I cannot believe this company survives with the way they treat their customers. As soon as this contract is up, I am canceling!

There are many large companies who care about the individual, some better than others. One very good one is Hostess the makers of Twinkie's for example. BUT this review is on Xfinity-Comcast Cable ( not internet service in this review).
I recently had my cable TV go out and had " error codes " that they wanted me to look up and they were not one the website - yes that's right, the code on the TV was not even on their website that they directed me to. By the time you work through the phone menu you are easily 8 minutes into the call before you talk with someone. During that time one of the multiple messages tells me to go to their website.
The website is not real user friendly, but manageable. But as I said the code that the TV gave me was not even listed. It is a run-around that got very frustrating and for 4 hours I could not get the cable fixed - now it was not a total outage, but OnDemand with it's many channels was not available on a weekend!
And, I know what you are thinking, things happen. Yes they do and that it happened is not the issue! It is the long wait on the phone and their website not really helping because it has different errors codes than what they actually give you. Come on Xfinity-Comcast = an NBC company, become a company that cares about us, your customers...