YOOXReviews 540

The products that I ordered on YOOX did not have a an exact description of the size fit. On the description it was saying it was the it fits large. When I was completing the return form, it offered me to use "YOOX MONEY", stating that it's the fastest and easiest way to claim a refund for returned items and I would be able to use them as soon as they receive my return form. But it's not true, I can't use them until they receive and process the return. Unfortunately it was not specified at the return form. It's written in the separate legal document on the website. When I called them they were very rude and did not want to talk to me about this matter. All I wanted, to be able to exchange these items on different sizes. Unfortunately YOOX has very limited sizes availabilities and they might not be available by the time they receive and process my refund.
Very poor customer service.
Do not use "YOOX MONEY".

I have purchased quite a few things on this site. They used to ship the items nicely - now they come all mumble jumbled in a box and so anything made of leather is completely scratched by the time you get it (or maybe it was scratched when it went into the box and they sold it to me anyway? Either way, not good).

Also, i have done research to see if the brand exists anywhere else on certain items - of course not! It's a yoox brand - therefore, original retail price is completely manufactured.

I love the items on this site, pricing could be better at times, and the refund process is slow as a sloth. Yoox.com could be the best reseller discount site but these issue rated a MeH!, but the selections got them to the four star mark. Those shopping with Yoox needs to write to them with every order, and demand better service for the prices charged. Automate the return process and give me my refund faster (as I have more shopping to do). Other than that I like what yoox.com offers and I use the web site as a reference point when shopping.

I was pretty disappointed with this website. I purchased 2 Diesel Black Gold wallets and one clutch from yoox.com. One of the wallets had a malfunctioning clasp on the coin purse. I cannot close the coin purse and my coins always spill out! I couldn't return the wallet because I already removed the tags (didn't think a coin purse would actually be broken so I didn't think to "test" the wallet). The clutch was definitely not brand new as well. Just because something is on sale doesn't mean selling something broken or irregular is acceptable. And another thing that irked me was that I paid for shipping then a few days later suddenly they don't charge for shipping. So unfair.