ZocdocReviews 1,427

They are totally garbage and robbing company. They make providers at the mercy of patients and use that to their advantage. I have heard that sometimes Zocdoc ask fake people to make appointments so that they can make money everytime people book an appointment. Its a scam and they are thieves. They don't listen to what doctors have to say. As soon as someone click the appointment button, they take money from your account. Who knows if Zocdoc is not creating a fake army of patients who make fake appointments and they make money.

This site is an absolute SCAM for providers. Patients are allowed to literally go on their platform and book HUNDREDS of appointments, without vetting, and with zero intention of keeping the appointments, and the providers still have to pay for the booking. Literally, a bot could sign in and book thousands of appointments, and they have no way, and no interest in blocking those bookings, because they're raking in the cash. Patients continue to book, using insurances we do not accept, or book and then don't show up for the appointment, and we pay a patient acquisition fee for a patient that never walks in the door. This platform is absolutely horrible!

Hi,

Please do not make any appointment through the ZocDoc app. It has outdated information. I would better use word misleading. Me and my husband got a huge bill of $900 only because the Zocdoc app has listed the physician doctor as IN NETWORK which is actually OUT OF NETWORK.
This can cause you unnecessary a lot of inconvenience. We got to know from our insurance company that they do not have dr. Sharmin Qureshi as in network anymore. It was back sometime in 2021. I did reach out to the customer service but havent received back any response. I have requested them to compensate this in some way but doesn't seem they will get back to us and compensate their mistake. It's us who has to pay off for their mistake.

I was talking to a representative over the phone, and he didn't let me finish talking. He kept interrupting me, but instead, he said I was the one who interrupted him. In the end, he said: "This is being inappropriate and unprofessional. Go ahead hang up the phone." I was shocked at how bad their customer service is.

We have been a client for several years. Customer service is horrific. Patients constantly cancel!

I am someone who unfortunately used this app to receive my medication when I couldn't schedule with anyone else. I was charged over 300 dollars for using this app when I was only suppose to be charged $25. I would recommend finding someone in person.

ZocDoc charges for all bookings. The only way you don't get charged if you select "client asked to cancel" within 24 hours of the booking. You still get charged for no shows, or if you forget to hit that cancel button within 24 hours.

Patients routinely book and don't notice they're out of network, or ignore our minimum age requirement, and when we notify them, patients say "oops my bad yeah cancel", and we use that reason to cancel. ZocDoc then has the gall to complain that "the appointment should be cancelled with the most accurate reason and is not eligible for refund," that the reason should be "we don't treat this type of patient" instead. ZocDoc DISGUSTS me.

I really don't understand how ZocDoc exists legally, given anti-kickback statutes. I can't wait for them to be shut down.

I'm a mental health provider and this platform literally charges $65 per REFERRAL. Meaning, as soon as whoever (anyone) hits the booking button on the calendar you get charged; regardless of if the client is a no show, or if you don't accept their insurance, or anything else they will still charge you. If the client books the appointment and then cancels the appointment, they will still charge you. Keep in mind also that the client no-show rates from this platform are incredibly high so it ends up being not even worth the trouble. They tell the provider that they can cancel bookings that were booked incorrectly on their end, but as soon as the provider makes 3 cancellations in a month, ZocDoc starts sending threatening emails saying they are "trust and safety" department and they will disconnect the provider account because the provider has cancelled inappropriately scheduled appointments over 3 times in a month which is higher when compared to the cancellation rates of other providers. When the provider asks to see the cancelation rates of the other providers, ZocDoc says they don't have specific numbers and cannot provide that information. It a scam for providers so be very carful

The website seems simple to navigate but finding a doctor is VERY difficult and limited. I ended up having to use other options to find someone to speak to that's in- network to my insurance seeing as %99.9 are out of network.

I have made five appointments through Zocdoc. I get an "appointment pending" email but not a confirmation. When I call the doctor's office to confirm, the slot is taken by someone else and I have to reschedule. It's really frustrating and I have had medical care delayed four times due to an inability to schedule. The one time that I successfully scheduled an appointment through Zocdoc, the practitioner I saw was not the person that I had scheduled with and they were not of the same specialty that I had scheduled with, so, again, care was delayed as I had to seek out the appropriate provider after the fact.

I went to Dr. Berg for an annual checkup and cleaning. The dental hygienist took x-rays and cleaned my teeth. When Dr. Berg came back to the room, the dental hygienist said something referring to the x-rays to the effect of, Did you see and "the numbers of four teeth"? He replied Yes. I was told I have four cavities. Very surprised as I have never had a cavity as an adult, I went for a second opinion. As it turns out, two other dentists confirmed that I do not have any cavities, let alone four.

I made an appointment with a provider online, and less than 24 hours before my appointment, ZocDoc TEXTED me to tell me she doesn't accept my insurance DESPITE THE FACT that my insurance for the appointment was verified by ZocDoc prior to this. They tell me my options are to pay $300 for the appointment, or reschedule for august when she starts taking my insurance again. Fine, I canceled the appointment and made one with a different provider. I SPECIFICALLY only looked for providers in my area. I made the appointment, got my insurance verified by ZocDoc TWICE, and called them to make sure the provider was seeing patients in my area. Low and behold, I get on the appointment. And she doesn't accept my insurance or see patients in my area. I made a third appointment, which was not properly scheduled on ZocDocs part, so the provider was unaware that I had an appointment and didn't show. Use literally any other website/service. This is the most unreliable service I have ever attempted to use. (Attempted because I didn't get a single bit of treatment after three appointments) I hope this saves someone from wasting a ton of time like I did.

I would like to save other patients the trouble of picking this doctor for a primary. They do NOT care for the patient and the issues they are facing. Patient care is basically non existent. My mom has been going there for a while and her issue has not been treated. Nor was the proper tests done to find the root cause. She finally went to a specialist. That she found herself from the insurance and they found what is causing her pain. Save yourself and your loved ones by staying clear of. Dr. Robert Ferron in Valley Stream, NY.

I was locked out of my account with no way to fix it and when I called I was given no explanation for why my account was locked. I was also told that there would be no way to recreate the account. Incredibly frustrating.

I totally love Dr Kainth. I HAVE BEEN WITH HIM FOR 7+YEARS. TODAY I CALLED FOR A VIDEO APPT AND THERE IS A NEW PERSON ANSWERING THE PHONE. SHE IS VERY RUDE AND EVERYTIME I CALL ITS ALWAYS THE SAME. VERY NASTY PUT ON HOLD FOR A LONG TIME AND WHEN YOU ASK A QUESTION AGAIN SHE DOESN'T KNOW AND YOUR ON HOLD AGAIN. IVY MAY BE NEW BUT ACTING THE WAY SHE DOES ISNT HELPING HER. IM SORRY BUT THROUGH THE YEARS SHE HAPPENS TO BE THE PERSON THAT SORRY TO SAY THE NASTIEST AND RUDEST PERSON I HAVE RAN INTO. IM SORRY IVY BUT ITS THE TRUTH. QAND JUST ONE THING MORE YOU CAN HEAR HER CURSING AY YOU BEFORE SHE PUTS YOU ON HOLD

This Dr. Is a nightmare. Yelled at my mother, calling her a liar, hung up on her, screaming. STAY AWAY

I booked a dental appointment through Zocdoc a month in advance and got confirmation and reminders from Zocdoc 3 times before the appointment. However, when I visited the dentist's office on the date of the appointment, it was closed. There is no where on the Zocdoc website or in their communication about to whom I can speak to about this issue. Absolutely unacceptable.

This company charges doctor's offices $40 for every booking as soon as someone hits the schedule button. Patients can no show, reschedule again and again, and ultimately not pay for their appointment with the doctor, or perhaps the doctor doesn't take their insurance, and it doesn't matter: ZocDoc still charges the doctor $40, and absolutely is not interested in resolving any situation with the doctor.

Before using zocdoc make sure you call the doc's office to make the appointment. My doc is kind enough to let me know that if I booked via zocdoc, zocdoc charges a $40 fee, and I still need to pay the $10 copay - so it will be $50 for a visit. I had to cancel my appointment with zocdoc and book via the phone, ended up to pay $10 only.
Also they listed incorrect information about the doc. Zocdoc says the doctor speaks Spanish but it turned to be not true

ZOCDOC is horrible.
They allow fake "medical doctors" to work in their platform.

Kelsey Leveling, PA - was scheduled to meet me.

She tried to get my bank account info, tried to get to me to sign an outside documento, tried to make me go another platform, where I would meet yet another person (who was not a doctor or PA).

This was the worst experience in my life with a "medical doctor"

The related company was THE KINGSLEY CLINIC.
AVOID AT ALL COST!