ZOZIReviews 161

I was concerned that my order would take a couple days to leave their facility and 7-10 days to ship (as it says to allow for)... but my order shipped in under 24 hours! It shipped Tuesday night and I had it by noon on Saturday.

The product is made by Under Armor and "MSRP" was $140, and while I found it other places for $120 and $110 (in limited sizes), ZOZI had it for $90.

When I placed my order I was concerned I would not get the product in time for my trip, so I emailed the customer service after placing the order... they pretty much assured me I would get it in time

Good customer service! Good product!

This site has not just good products and deals, but provided efficient and helpful customer service via live-chat.
I wanted to complete a new purchase (in exchange for one I sent back) and their customer service was able to immediately respond to my query, I did not waste time to complete the purchase. A follow-up email and request of feedback demonstrated confidence and personalized customer service. I followed-up with one more query and the response given was evident that the company values customers!

Ladies bogs boots in plum

The customer service was outstanding; i did something rather ditsy with my order, and through the course of 8 or 10 e mails, over several days, the zozi rep tracked down my item, as it had been sold out. I'm a major on line shopper, and this goes above and beyond any other company i've dealt with. Yay zozi customer service! A+

Kristen did a great job helping me find the perfect bag for my trip! Patient and very pleasant too!

I wrote to the team at Zozi looking for shoes with a few specifications. Jessye was so quick to respond with several options and suggestions for me to consider. Even when I wrote back with tons of follow-up questions, she answered everything promptly, informatively, and even with humor and a genuine friendliness. I will definitely go back to Zozi for any outdoor gear that I'm interested in!

Firstly, I got a great deal on the luggage I wanted. Secondly, I emailed into the help desk asking to confirm when my bag would ship because I needed it soon for a trip. The rep not only replied with an hour, she got my bag shipped out THAT day.

Zozi is an awesome way to find unique ways for r&r and adventure! Also has great gear and service!

I finally found a ski jacket I thought would be perfect and ordered it on Zozi. After it arrived I decided the inner jacket combo wasn't ideal for me. So I returned it free by just putting on the return label sticker and dropping it at a fed-ex box. In the mean time I found a different coat on Zozzi but I couldn't do an exchange due to credit card fraud. So I called a Zozi rep who took
Care of the return, exchange and change of payment source all in a friendly easy manner. No holding, no complications, no worries. They have great selections of good quality products at
Very reasonable prices along with uncomplicated returns and payments. I'm a happy girl.

Why do you deserve a highest rating in my book. Your overall business venue is like no other. Your clothing line is a

This site is great. They don't have every product under the sun - but they seem to spend time and stock stuff that really works.

And they have great sales.

I was actually won over by the customer service. I ordered a helmet that ended up being too small. I called and spoke to a REAL person. I was able to get a new helmet and they even helped me out with the price of the new helmet as it was higher than the one I originally purchased.

Follow-up emails form customer service were timely and helpful.

Yes, they send emails with product info on a regular basis - but they have an opt-out button. If you don't want the emails - just click it.

Like many reviews this was the best customer service I have ever received.

I have loved all the merchandise I have bought from here.

I got a great deal to everest base camp at about half the price. SUCH A GREAT SIGHT. So many cool travel opportunities

Had a great experience with Zozi customer service - ordered snow shoes for an upcoming trip, realized I'd requested too slow of a delivery schedule for them to arrive before it was time to leave for the trip, called their rep... who cheerfully went ahead and put the shoes on a rush delivery for me. Much appreciated that I'll have them in time for the trip (it was the whole reason I bought them). Not to mention it was my first time using Zozi because it so happened that Zozi had the lowest price for the shoes in the first place... thanks again Zozi, very much!

Not sure I have ever seen this awesome level of customer service before... Quick and personal replies - and always from the same rep. Unbelievable pricing (saved almost $100 on the ski helmet I wanted). Really fantastic company to do business with. I'll be back - that's for sure!

Fantastic customer service! I was having trouble placing an order and used the "chat/email" function on the website. Within a matter of seconds I received an email from Alexandra asking for more information. We went back and forth over emails, with her very quickly responding. She was incredibly accommodating and helpful. Best of all, she had a wonderful sense of humor which made the whole experience that much more pleasant and even fun. I had never used Zozi before but after all of Alexandra's amazing assistance I will be sure to look towards Zozi for future purchases and have already been telling everyone I know how great the customer service is. In today's world it is getting harder and harder to find good customer service and companies that care. It was truly refreshing to find Zozi!

I recently purchased sunglasses from ZOZI and at first the purchase wasn't going though, so I tried something else and it went through fine, but it wasn't the glasses that I wanted. I called the following morning and Alexandra answered and canceled that order and made it very easy to correct my order in a timely fashion.

Zozi went above and beyond to help me find the right jacket for my wife this past Christmas. When the jacket didn't fit and it came time to make a returnThe representative was that helped me was instrumental in easing the process. Now, I'll be a lifelong Zozi member as they do seem to offer that extra mile for their customers… It seems much less like a fly by night deal site and much more like one who cares about the consumers. JRW

What can I say? The folks at Zozi were quite welcoming and accommodating to my wife and I during our time of need. The wife and I recently welcomed a new addition to our family. Needless to say, the birth resulted in an abrupt change in travel plans. Undaunted, we called the staff at Zozi.

Alexandra, the contact person, was responsive to our needs and allowed us to reschedule the trip for a later date. The request was handled in a prompt and professional manner and allayed our fears. Thanks much, Zozi and kind regards. Job well done!

M & R from NYC

I recently was looking for a North Face Jacket that was extremely hard to find in my daughters size. ZOZI had the jacket and I purchased it on the spot. I needed to change the shipping address and customer service got back to me via e-mail promptly and allowed me to change the shipping address with no hassle and customer support (Marika) was a pleasure to deal with.

Killer deals and customer service! Alexandra was able to cancel my order before it shipped so I don't have to send the item back.