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StorenvyReviews 312

1.7

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Storenvy Reviews Summary

Storenvy has a rating of 1.7 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Storenvy most frequently mention customer service, tracking number and credit card. Storenvy ranks 561st among Marketplace sites.

service
63
value
63
shipping
61
returns
56
quality
60

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Washington
1 review
5 helpful votes
Follow Kimberla H.
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There's no phone number to call them back on. I've tried to connect with them on Facebook, once you connect your Facebook page with their's, you won't be able to find their website. They are scammers do not buy. I bought something February 1st today is February 18th haven't received nor gotten an email yet about my product.

Date of experience: February 18, 2015
North Carolina
1 review
10 helpful votes
Follow Chelbie W.
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I was a HUGE advocate for Storenvy years ago when they first started. It was beautiful, customer service, usually Adam, was very quick to respond and take care of any issues. Then they decided to implement Stripe. I had closed my store over the holidays to deal with vendor issues and reworking my products... then I started seeing all sorts of issues in my FB feed from the forum I was a member of. Stripe being an option even though merchants didn't sign up for an account, Merchants having already shipped orders and then Stripe refunding the customers their money. SE no longer addresses issues despite being emailed and tweeted numerous times by merchants and customers. The Marketplace, where customers can find you, is no longer an option if you do not use Stripe and if you do... SE takes 10% of every sale. I understand they need to make money, but 10% is a bit high. Also, instead of addressing any concerns in their FB forum, they no longer allow non admins to post on the page! How shady is that? They clearly no longer care about their Store Owners. I left the forum, left Storenvy and created a free website and used embedded code from my SquareUp store and PayPal buttons because I was not about to go back to Etsy either. I really hope that Jon can deflate his ego in time to see the ship sinking under his feet... this is no way to run a business. I am heartbroken because I believed in them and ashamed I ever recommended them.

Date of experience: February 10, 2015
Switzerland
1 review
3 helpful votes
Follow Jaz Y.
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Disgusting
February 3, 2015

Disgusting. Ordered an item from a seller called Tokyodolls September last year... still have yet to receive it. Contacted Storenvy on multiple occasions and the seller via email and Facebook, no response. I am fed up and will be referring the matter to Trading Standards. Storenvy told me I could only get a refund 45 days after purchase with Paypal and by contacting the seller- many business say it takes over a month for them to even deliver. Stay away from this horrible site, clearly it is a hub for scammers.

Date of experience: February 3, 2015
Pennsylvania
3 reviews
11 helpful votes
Follow Christian Z.
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Why you should not shop at storenvy
1- storenvy took 5 days to get back to me when there was a problem
2- storenvy does not regulate their members or products for quality control
3- storenvy made no effort to fix the problem and made absurd lazy excises for the problem
4- storenvy has no phone support or accountability
5- storenvy has no working digital download system for digital goods
Five good reasons why storenvy sucks.
Dont shop there.

Date of experience: January 28, 2015
Oregon
1 review
2 helpful votes
Follow Paul B.
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I just ordered a bag at Storenvy from a store that appears to be called Handmade Leather Bags. They accepted my payment through Stripe and then I received and email from a SeanTang telling me that I need to pay again through paypal although my account has already been debited through Stripe. I am assured that Stripe will refund my money... What a joke! Don't walk, run away from this company. Really a disappointing experience.

Date of experience: January 28, 2015
Michigan
1 review
2 helpful votes
Follow Madison F.
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This is absolutely a scam. The store I bought something from was called 4-forever-clothing-co, the store owner name is BRITT TURNER, in the beginning she was really shady because she would say the item is on it's way, and there would always be a reason why the item wasn't coming. I have yet to get my money back, and my item! I haven't had any help in doing so!

Date of experience: January 24, 2015
South Carolina
1 review
15 helpful votes
Follow Kilgor T.
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As a store owner on Storenvy I feel like we are being manipulated and taken advantage of. Storenvy has created a checkout to eliminate paypal called stripe. When they rolled it out, I said no, I was happy with Paypal. They moved my store into Stripe without permission and have now kidnapped my sales until I give Stripe all of my financial information, just to turn it off. I refuse to use this rip-off service, which they alone created. It is a rip-off, plain and simple. If you have a store on storenvy, you will need to move it soon or be absorbed into this scam. A SCAM is what it is.

Date of experience: January 23, 2015
Kansas
1 review
1 helpful vote
Follow kim h.
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Item ordered December 1 but wasn't shipped until December 9. So did not arrive in time for Christmas. Arrived December 29.8 days to get one sweater shipped is not acceptable, especially at Christmas time. I left feedback on their site but they will not post it because it is negative. They never sent a tracking number as promised and their customer service in response to my inquiries was very poor. Although I did receive the item, will not do business with again.

Date of experience: January 5, 2015
New York
2 reviews
3 helpful votes
Follow Carolyn B.
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I was told by the rip off artist that i will be getting my refund in form of a check. If i don't see it by the end of the week i am reporting everyone to the Better Business Bureau. Remember this has been going on since November 5 so buyer beware.

Date of experience: January 3, 2015
Washington
1 review
0 helpful votes
Follow Lorraine W.
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Hello I have been selling on line for almost a year at a will known place I'll just call it.
Greenway. And the hoops that this site greenway Dose to there sellers.
Its not fair but this is about storenvy.com So This is what i know i have had a store
On there for about 3 months but have not opened yet I'm just scared that. That they don't
Get the traffic that greenway dose. Not there fault greenway just grease a better palm.
I started selling on line the at same time i was trying to learn the basics of computing,
I just happened to be surfing the web to find other places like greenway.com
And it was a free store and i could bring my.com with me plus it offered a store front
That you could design anyway you want and it wasn't like pulling teeth try to find out
The format. Even though it has so much that you can do. But they make it fun and for the
Most part the wording is understandable for someone such as myself. I'm a single mother of two who lives in los Angele's Ca. I'm trying to make a honest living selling new
And slightly used high end at fair prices. Don't have enough hours in a day to learn someone else drown out format that changes like the wind blows I know to keys to sales quality, affordability And not lest repeat costumers. So to tie this up.
I really like the ideals that storenvy.com has offered to me and hope that they will
Stay true to there sellers and have a protection policy that's fairly dose its job not one that's one sided (there side) I hope they
Can see that some of seller can't afford these new buyer policy that let someone
Keep our items use them tear them up and are able to return it six months later hassle
Free no questions asked.we can't do nothing about it. That's not why i bust my hump working and staying up all hours learning this craft. I just want a place were i can make some extra money so maybe I can pay all my light bill or take my kids out for pizza.
And sale my stuff and have happy repeat buyer's.
And i think i found it with storenvy.com not somewhere that finds away to hit you with fees so at the end I make nothing then in six month the item returned and guess what
Or who paying for it? I like storenvy.com I'm going to see if we fit,
THANK YOU 13too5.

Date of experience: December 21, 2014
Germany
1 review
4 helpful votes
Follow Alex L.
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I am from Germany and ordered a Hoodie and another clothing item from storenvy - ordered in October and it still did not arrive (04.12.2014) - the so called tracking (which in the meantime I think is fake) did never change the status.
I will never buy there again. If I had read this rating site before, I would never have ordered there. Seems that I am not the only one who encountered this behavior at storenvy.

Date of experience: December 4, 2014
Oklahoma
1 review
4 helpful votes
Follow Ayanna W.
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Do not buy from here, SCAMMERS! The items I ordered got delivered to NY and I live in OK. Seller wont reply to emails or text. Trying to figure out how to get my money back. Want to report them to the BBB!

Date of experience: November 25, 2014
Texas
2 reviews
11 helpful votes
Follow Robyn D.
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I have had items for sale on this site for EVER and haven't gotten a sale... I notice that when I do a search for an items it brings up stuff on Etsy and Ebay but nothing from storenvy I don't think it is run very well... you get what you pay for lol

Date of experience: October 20, 2014
Ohio
1 review
11 helpful votes
Follow Sara H.
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I've ordered a lot of things from storenvy and i've never had any problems. I've gotten a lot of very cute things for good prices.

Remember though: storenvy is a site that is run by individual sellers. Just because you had a good experience with one seller doesn't mean the next one will be just as good. Its important to research and decide whether a shop is trustworthy before you buy something. I decide based mostly on reviews of products from certain stores, and just looking around a store's information pages can tell you a lot.

Storenvy is a great site with a simple, easy to use layout and very cute products. Just be careful who you're buying from.

Date of experience: October 6, 2014
India
1 review
7 helpful votes
Follow Tarveen K.
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I love pueen stamping plates. Thus I ordered it through storenvy.com
I placed the order for the same on 31 August, 2014. And I got the payment confirmation email from PayPal. However, it didn't include any details regarding the despatch of my order or the tracking number. Even after sending number of emails to them I haven't got any response from storenvy.
Is it really a genuine online company. Will I get my order. I'm really concerned about my order. But I don't know how to contact them. Can anyone help me regarding the same.

Thanks,
Tarveen

Date of experience: September 11, 2014
Massachusetts
1 review
8 helpful votes
Follow S P.
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My daughter ordered a hoodie from this site. In July. It is now September. She is STILL waiting. They took her money. No problem with that. She sent emails with no response. Then I got involved. Next stop is a fraud investigation. BUYER BEWARE!

Date of experience: September 2, 2014
Australia
4 reviews
18 helpful votes
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Unprofessional
August 6, 2014

Unprofessional. If i didnt know better i would think its run by kids.The whole set up looks professional but they have no infastructure. My issue is with the storenvy staff and the way these support staff treat store owners. Their policies are great in print but the staff have poor communication skills. They write emails and then when you ask for clarification on the poorly written illinformed email they say things like" sorry for the confusion". Well thats just great after i have already been chasig my tail for weeks. If i didnt know any better i would think its run by kids. But then again maybe volunteers after all its free. So you do get what you pay for. Spend the money and get a proper website as everyone knows anyone can open a store on storenvy.

Date of experience: August 6, 2014
West Virginia
1 review
3 helpful votes
Follow Melissa L.
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http://houseofdemerci.storenvy.com/

They are unprofessional. I order a outfit and emailed them that it was badly made, and smelled. They told me no refunds. But clearly states on there site if any defects etc. a manager can refund money or exchange the item. I got the package from aliexpress vendor( i search the name on the package.) This company over charges you, when you can simply just go on aliexpress and get the item cheaper, Because they pretty much get all there items from China. NEVER WILL I ORDER FROM THIS COMPANY AGAIN. THEY ARE RUDE IN EMAIL'S AND ARE NOT WILL TO REFUND OR EXHANGE A ITEM. For a horrible made outfit.

Date of experience: July 27, 2014
Chile
2 reviews
6 helpful votes
Follow Ige r.
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I bought an alpaca plush from this site and everything went perfectly. The owner sent me a lot of emails informing me about the shipping and everything.

The only thing I have to add is that there is no room for reviewing the different products or stores, it just says how many sales they've made and not if the costumer is happy, and that the shipping is really expensive if you are not from the US.

Date of experience: July 19, 2014
Nevada
13 reviews
15 helpful votes
Follow Inoki A.
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STORENVY, they are rotten thiefs! Do not use this site. I ordered through them and was directed to Lavish Dash, they do not have a way to track your item or contact them in any way! Now I too have to deal with PayPal, and it's not simple. In order to attempt to receive a refund you must read about six pages as to "How To" it is ridiculous! I'm positive I will never get a refund because the scam runs though all 3 of these Scum Bucket companies.

Date of experience: June 20, 2014

From the business

About StorenvyStorenvy is a new way to shop over 100,000 of the world’s most creative businesses, and the easiest way to open your own online store.

Named one of Entrepreneur Magazine's "100 Brilliant Companies," Mashable's "5 Companies Changing the Way We Shop" and Business Insider's "Startups You Need to Watch," Storenvy is the world's only store builder and marketplace in one.

The Storenvy Marketplace lets shoppers discover and buy unique products from creative businesses around the world by connecting with friends and influencers.

With Storenvy Stores, merchants can create a customizable online storefront in minutes. Running a Storenvy store is free, with no set-up fees, monthly fees or listing fees.

Premium features are available to storefronts for a monthly fee, including custom domain support for $4.99/month and advanced discount features for $4.99/month. The company will soon introduce a commission fee for sales made through the marketplace, though sales through a mer...


storenvy.com
Founded in 2010
San Francisco, CA