2Checkout (now Verifone)Reviews 155

I've been over 5 years with this company with turnover of $120.000 pa with no chargebacks and they just un-verified me, therefore I cannot have my money although they will still accept transactions. Their excuse was not friendly or anything to do with me being a loyal customer, simply they suggested I read their terms and conditions to see that they have the right to do so.
I informed them that they have effectively put me out of business overnight but still got no reason for their action. Needless to say I will find another provider.

This is how we have been robbed by 2Checkout in the pretext of global payment:

Transaction ID: **************
Payment done by customer in INR: *******/-
Payment converted in USD: 1150. 65/- (Payment is less, as very high conversion rate is applied which 2CheckOut says this includes hedge charges, third party fees etc. which was never communicated nor disclosed, they write 5.5% + 45c only, it was expected to received approx $1234 USD based on FX conversion INR 61.15 / USD, but charged INR 65/USD)

Reserve Held: 57.54 USD
2CO Fees: 63.74 USD
Adjust: 15.00 USD (At the time of wire transfer, this money was deducted)
Final Payment: 1014. 37 USD

Total Charged: 17.79 % vs of 5.5% + 45c

Do you really think, merchant like us will survive our business paying through 2Checkout?

When contacted customer care: All vague replies and never got the answer. Ticket raised:

4704-WTFN-4113
9005-WAHN-5941

PS: Those who are outside US and want to transact with 2Checkout, think twice before dealing with fraudsters!

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2checkout is one of the worst payment processing companies. They NEVER care about their customers. Once they suspect your site e.g. you have more than one websites, or your website went down for more than few hours if you have server issues or anything, they will immediately suspend your account. Then you try to call them time after time, explain over and over again, send them numerous emails, they just IGNORE you after all. Avoid this company/website if you want to run a stable ecommerce website. My website is still down after a week now and they NEVER responded me. Check out other payment gateways such as paypal (not very nice either), ccbill, google checkout, gtbill, gspay, and MANY more. Just beware of 2checkout.

After 6 months of battling with a seller (sent me a damaged part, I sent it back at my expense, they wouldn't give me a refund and never sent a replacement as they said they would). I am now out the money (only about $100 but its the principle) and the seller has all but stopped replying to my emails. I decided to ask 2checkout for help. They were very unhelpful and said it was not their job as a payment processing agent and I should try dealing with the seller directly (hah after 6 months of getting screwed around by them).

Bottom line, 2checkout has no accountability, stick with sellers that use Paypal.