AbeBooksReviews 715

Sent wrong book. Had issue with refunding my money. Can't call them. No one seems to speak English very well as evident in their e-mail correspondence.

There are several places to choose from to buy used books. AbeBooks is the easiest, best-organized and most trustworthy of the companies I have dealt with. Type in the name of your book and/or author in the search box and you'll get a list of holdings from least to most expensive. Except for payment (they can keep your credit card on file for one-click checkout, which I love), that's where AbeBook's responsibility ends. Your mission is to decide which book is priced correctly and in the condition or format that pleases you most, and whether or not the vendor offering it is reliable.

If you have a problem with your purchase, you can complain to AbeBooks or directly to the vendor. I have received refunds or replacements on the few occasions I was unhappy. Most of the time, however, booksellers are true believers in the printed word, and will be honorable. Each vendor is rated from one to five stars, and you can restrict your search to the highest-rated sellers.

Once in awhile, you may find better deals elsewhere; otherwise, you will discover that the the same sellers also advertise the same merchandise on various other book sites. AbeBooks wins my vote because I've bought about a thousand books from them over the years, and I still have most of them.

I ordered a book through AbeBooks and there supplier sent the wrong book. I then contacted AbeBooks and they in turn contacted the supplier to send me the correct book. The supplier wanted me to return the incorrect book before they would do anything. I then contacted AbeBooks and again then went to bate for me contacting the supplier and when the supplier didn't get back to them AbeBooks refunded my complete order including the shipping. I would recommend AbeBooks and would deal with them again.

P. S The supplier (Paperback Books) has since sent me an e-mail stating that they have resent the correct book so I am waiting to see if I receive it and if all goes well I will return the wrong book they sent and contact AbeBooks and have then recharge my account.

Seller asked for extra postage after ordering and payment done :(

I purchased a book and the seller said he didn't have it and cancelled the sale. 6 emails to get a refund, then they refunded for the book NOT the shipping. 6 more emails to get the shipping refunded. THEY CANCELLED I DIDN`T! Then I get my Visa bill and I have been charged for currency conversion. WTF? It's costing me money because YOU cancelled the transaction! Contacted Rosalyn M. - AbeBooks Customer Support and was told it wasn't their problem. So ended up paying money for a book I would never receive because the awful seller was too lazy to take it off his listings. Take my advice and buy on ebay, amazon, chapters alibris or bookfinder4u! No issues with them!

Tried to sell me a book as a "First Edition" that was NOT a first edition, for $100+, and then concocted bizarre "cover stories." These people are either stupid, or crooked, and I'm not exactly certain which is worse. [To add insult to injury, they brag that they ship 99% of their books in customized boxes, but this "fake First Edition" arrived in a typical carrier package--with no protection from damage, bending, etc.]

This is a terrible company. They sent the wrong book and then when I tried to have the book refunded they claim my returned book was never sent. Horrible service. They actually closed my claim and told me "too bad". The book I purchased was rare and expensive. These people are the worst kind of internet business. Take your business elsewhere.

I am extremely disappointed with my recent experience. I was thrilled to find an out of print book for an excellent price... When it didn't arrive, I was told that it "obviously" had been "lost in the mail." I was offered a replacement or a refund, and opted for the replacement. I was then informed that they had no more available and my refund was issued. When I started my search over again, I saw that the same AbeBooks seller, Extremely Reliable, had one copy of the book available at ten times the price (several hundred dollars). I suspect that the original price was a typo, and that instead of honoring the listed price (oops!), told me the book was "lost" and that no more were available. Not happy.

I got a textbook that normally would be 70-120+ dollars in great condition for 17. Free shipping. The package came in a week and the shipping label even had a handwritten note thanking me. I don't know what the bad reviews are about. I was super SUPER impressed. I got another textbook for 5 dollars that should have cost 60+ and it should be coming soon. Check it out!

I just wanted to make sure I wrote this review because I came here and saw a lot of negative reviews before I went ahead and purchased from this company. I will have to say, I am so impressed with AbeBooks. My boyfriend needed some textbooks for school and didn't want to pay $200 a piece so I did some research and found AbeBooks and we paid $65 for both textbooks total. I placed the order Monday evening and we received the books on Thursday! We were so pleased with how quickly we received our order. I would highly recommend this as an alternative to purchasing from any university bookstore or even Amazon. You cannot beat the prices.

I did my first college book order online for my daughter. One of the places I ordered from was AbeBooks. I ordered an eTextbook on August 9th, and as of September 3rd I still have not received it. Meanwhile, my daughter's classes have already started which put me in a bind since she needed that book. However, when I contacted the seller, he was extremely apologetic and accommodating. He issued a full refund without hesitation, taking my word for it that I never received the book. I was pleasantly surprised and glad he was so easy to work with.

"Paid extra to have a book shipped priority when I received it, it had been shipped media mail. When I contacted Abe Books about having the difference in my shipping money refunded, they basically said that's your problem and we won't help. That it's the sellers option to ship however they want as long as it gets there in time. Why allow shipping options then? What a rip-off! Have to contact seller and hope he refunds my money. Abe Books has no accountability with their sellers and does not stand up for the customers. Would never use again. Amazon has waaaay better customer service. "

BEWARE! DO NOT EVER TRUST THIS WEBSITE!

I fell for their sellback price offer and agreed to sell my book to them. They sent me the shipping label.
Within 1 month, I have not heard back from Abebooks so I wrote them an email since they do not provide any phone numbers.
But they never responds any of my emails.
I think they just did scam me, took my book and refused to pay me with the price they offered.
It has been 6 months and it got to a point where I am getting tired to reach them and just let them steal my book.

I just want to share this so anybody else will learn from the mistake I made.

I've ordered a serie of three books impossible to find anywhere. It was really expensive ($400) and I only received them months later (it was supposed to be two months, it was almost four and the sender said they didn't put a tracking number because it was too expensive!)

I received two of the books I wanted. The third one was missing and instead I got other books! From the same author and being PART of the third volume but two were missing. I've got $400 stolen from me since the whole point was to have a collection of three volume representing the life's work of the poet.

I wrote them absolutely furious, they said they could send me the third volume when they would have it ("some day", WTH!) or that they could refund me but I had to put a tracking on the books! I had to find a company to send the books internationally and I didn't want to deal with them and lose more time. They then wrote me saying the return/refund got cancelled because it took me too long, WTF! So I got sold the wrong books, I paid for them and I'm stuck with them because I didn't send the books back fast enough (hello, I had to wait 4 month and you can give me one?)

Do NOT use this company, they probably are lying about the book you are looking for. They are unbelievable in a very bad way. I still can't believe how screwed I am!

I ordered two Books one arrived no problem
The other shipped by Hemingways was not even the book it was a box of tarot cards?
There's is now way to reverse anything with these guys I got this note from Hemingways
When I filled in the web site enquiry
Hi,
I can confirm that we would not have shipped you a box of tarot cards as we
Don't sell them, can I ask if the packaging is ours? And if its looks as
Though it has been opened at all?
Kindest Regards,
Vicky

I sent them a photo of the product and the invoice but received a huge list of useless emails that got further away from the point that was they shipped the wrong product
I could have my money back (maybe) if I shipped the item back at my expense
Don't use them pay a few more $'s

Abebooks pockets 12% of the price of every book that it sells. It has no interest in dealing fairly with customers' grievances but is concerned only with not alienating its manifold milch cows. I've repeatedly asked them to allow customers to review sellers and they have steadfastly ignored my request. (The current system of stars is designed merely to blackmail dealers into advertising only on the ABE site.) Most dealers, it is true, are honest folks trying to earn a living in difficult times, but there are too many who are unfit to sell books and against whom the customer has little redress.

THIS ONLINE BOOK COMPANY SUCKS! BUYER BEWARE - DO NOT USE THEM!

I ordered a textbook that was listed as a 2 book set. Priced for $20 cheaper than the Amazon listing for same book set. After waiting for over 2 weeks, I only received one book. Spoke to customer service about "Extremely reliable" bookseller. The missing book was suddenly out of stock... I requested to return for full refund, and was told I would have to pay the return cost. I paid the $3.19 to return book and have still not received my refund. It's been 29 day since then. I re-contacted the Abe book company about my refund. All the can tell me is that a refund has been requested.
I ended up buying the set off of the Amazon website and received both books in 3 days. I looked and looked for a review section on the Abe books website. It makes since that they do not have one, because they suck! I do not like dealing with company's that have piss poor customer service. I will continue to bash this company on any and every website that allows me too.