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Alexa has a rating of 2.4 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alexa most frequently mention and customer service. Alexa ranks 28th among Web Analytics sites.
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Alexa offers a robust suite of tools for website analysis that I've personally found invaluable. Recommend
Two commercials from alexa. One says act like you paid attention in class-ask alexa
Other one says 3rd grade math is hard, ask Alexa. All I can say is wtf is the company thinking?! Making our kids stupid and cheating instead of actually learning and doing the work?! Alexa needs to go down!
After I brought 5 Alexa devices, a few months later, they change the rules, it wont play what you ask.
I didn't get anything for my money. Next time I will use the services of other virtual assistants.
Very overrated app!
I just wanted to tell my story about how Alexa helped me access medical assistance from my daughter who lives 4 1/2 hours away... Her husband had purchased, set up, and linked my device to their's so I would be able to access there home.
I have been having mobility issues so I was attempting to bring my coffee cup (with some coffee in it) to my kitchen sink... unforturnately I had lost my footing and my knees gave out and I fell on the floor... I wasn't sure what to do... I didn't know what time it was and how long I would have had to lay there on the floor til my husband got home, and that was if he didn't have to work late. I called for help from downstairs not knowing if anyone was home... I was not able to get up because of my leg issues and I was not able to get up on my knees due to medical issues with them too.
I scooched and dragged myself into my living room and was going to see if I could get to my phone or yell for help again cause our porch door was opened and kids were walking home from school so if I yelled again I hoped someone would send me help... I scooched and pulled myself a little further and then I remembered about my Echo device with Alexa... I yelled: "Alexa, announce"... I waited for it to respond to say my announcement... at that time I yelled "Heather, I fell and I need help. I cant get up and get my phone"... so I waited to see if there was a response from my daughter... 4 minutes went by and there was no response, so I decided to give it a try again. I then activated Alexa again and said "Heather, I fell, I need help, and I need you to call dad"... OMG she responded at that time (she has it linked to her phone and she was in her grocery store and got a notification about the Alexa. She said "do you need me to contact 911?"... I said yes, I fell, I can't get up and my phone and then call dad"... about 2 minutes later (but it seemed like forever) she responded back: I got ahold of Saratoga County EMS and they are sending an ambulance and now I will try and get ahold of dad"... unfortunately as he was going to answer his phone it had died (he didn't hear the first call because he was around loud equipment)... he was able to get his phone to the charger and he got a call from Saratoga County EMS and let them know what was going on and the Chief of Police went to my husband and told him again and asked him if he wanted him to take my husband to the house... I am so thankful for the Echo Alexa and I was able to get help from my daughter (4 1/2 hours away) and it saved me from laying on the floor for I had no idea how long cause I wasn't able to see a clock... as a matter of fact is probably would have been around 2+ hours... Thank you, thank you, and thank you again.
I think that the most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for market and small businesses looking to fuel their online presence. Alexa also has a good tools to analyze websites and also it has excellent tools to analyze websites.
Alexa is an Amazon company Amazon is so big company they making hundreds of billion dollars a year and they wanna make a profit from Alexa too even Alexa is giving you information 99% less than samrush and ahrefs and some other small SEO tool give you so much free access but Alexa by Amazon doesn't give you access for a tiny thing I search adsct.com.au there and I paid them and after I see they don't give any information not even competitor website and the country list where this website is on rank
I went on line completed the information, paid with my credit card. The change appeared the next day in my bank account. No prescription, nothing!
Complete scam!
The claims that Alexa hears you despite any ambient noise is patently false. She often is so deaf that even a well enunciated command to lower volume is rendered moot. I just read that one can also whisper to Alexa. That is truly a Trumpian prevarication since she barely hears my loud commands when any music is playing. Amazon can fix this and hopefully will.
This does not turn off when you tell it to. Sometimes it says that there's a problem but not what it is. It's dumber than Siri and that is extremely dumb. It's an expensive timer and thermometer that's not good to have around during a state of anger, irritation, or frustration. It doesn't provide music or bedtime stories without a subscription. We're unplugging both the echo and the dot and going back to the iPhone timer, microwave timer, and Bushnell's weather device.
Am I was extremely disappointed. Alexa does what she wants to do. I asked her to go to bing
The search browser. In the beginning she would do it no problem, then she started refusing to do it, And would only do the serch herself. Sometimes I'd ask her '15 times in a row to go to bing and she would refuse to do it
I hate this I am about to take my amazon show and throw it!
alexa.com isn't the microphone in your house that tells the government what you say.
It's a website analytics utility website.
I've opened the website for about 5 years. It's now, from my point of view, on version 3. Version 3 has less information than the version 2 it was on 2 months ago
They MONEY seem MONEY to MONEY revamp MONEY their MONEY website MONEY every MONEY so MONEY often
I'm a casual user, just interested in a website general rankings. 2 months ago, alexa (version 2) provided me with a 12 month history. No problems.
Now (version 3), they don't. They've confirmed that the previous 12 month history they offered for free viewing, is now for paid accounts. Free viewing is now 90 day history.
Version 2 also gave you a nice little latency ping number, so if you thought a site was slow, alexa would confirm that, yes, it did take 3 seconds to load and was slower than 80% of other sites. Version 3 doesn't.
It would be vaguely interesting to view alexa.com's 90 day ranking history on their website, to see how many people use it. It would be even more useful to view alexa.com's 12 months ranking history, but you can't do that anymore. (not only that but the version 2 12 month history, gave you a useful Y-axis scale on the traffic stat history. Version 3's 90 day history gives you the data's minimum/maximum end points)
Version 2 if I recall gave website ranking up to 1 million, version 3 only goes to 100,000
So, um, pay, don't pay, do whatever with this site. Knock yourself out.
Here's a review I wrote a couple of years ago (I didn't publish), after they revamped it from version 1, to version 2.
(Version 1 gave the information about which sites linked into the website you were enquiring about. Version 2 removed that feature. Do you expect me to view? No Mr Bond! I expect you to pay) or, to use focus group language, "people appear to be getting value out of our site, without providing us with anything". Apart from word of mouth free publicity. Which I won't do anymore.
Alexa's email support also has an interesting format. You ask a question, the subject of their reply says "your ticket has been resolved". Unless it hasn't... in which case... you reply to your resolved ticket. I can't imagine why older people (and sometimes other people) sometimes find the Internet confusing
Version 2
It's funny how austerity never seems to apply to imaginary software companies. Or "the internet of things".
Alexa firmly falls into the category of sites that 99.9% of the world have never heard of, but the company only sees the traffic stats from that 0.1%, and suddenly thinks there's massive revenue to be made.
The result, is that they turn a good, sensible, useable site, into a mess that has "premium membership only" written all over it. When lots of people need a screwdriver, they use a knife. Alexa's tools are website information equivalent of a multimeter, and my budget for a multimeter is less than the subscription price many websites ask for.
When I own a multimeter, I own a multimeter. Alexas site content changes from week to week as the programmers think of different ways they want to try and extract money. Who knows what the website is going to look like in the next weeks/months, as they try to scrabble as much perceived money from pockets as possible.
At a rough glance recently alexa seems to have gone for the microsoft pencil case and rucksack, because it's changed to the cgi 2-colour green blue interface.
One of the signs that alexa is not a 'normal' billing site, is that when you cancel your subscription, you loose access immediately. Most billing systems give you access until the re billing date. When you try your subscription service, you learn that it is much less cobbled together than you were hoping for.
It isn't a comprehensive utility which is worth a subscription. It's a roughly collected bunch of numbers that they are trying their luck at asking money for.
This review absolutely isn't stating that alexa is useless. It isn't. If the alexa site had no purpose, this review wouldn't exist. The only reason for writing this review is because the site has useful info on it, but the programmers seem to want to clutter the site up un necessarily and jump on a subscription model.
Alexa.com really is..."the internet of things" (wouldn't survive if it was a high-street business).
My dot 3rd generation works only 3 months, anyway I almost never use it, when I decided to call customer service 6 months, they said my wifi was not secure, but it is, anyway they want me to pay $ 99.99 to made my alexa work when I refuse to pay and said that is stupid pay $99.99 for 1 yr full support the guy talk me that I am stupid and the alexa is only for rich people not for me, He piss me off, The number I called was *******444, I didn't even understand his name, his accent of this Indian guy was horrible, Take a note
I feel Alexis are more concerned with results that putting the satisfaction of there customers in mind.
I'm subscribed to a trial, thought I cancelled, but it never completed. I never used the tool after the trial, but was charged three months, totaling $1000. They never called me back, won't put me on the phone with anyone and won't respond to my messages on their support site, facebook, or twitter. This is the most disrespectful company I've ever dealt with.
I want to limit this criticism to Alexa's response to opera... She, it seems to confuse opera with popular music, and if I ask for opera music I get cowboy songs!
Had a horrible experience with these guys!
We tried the tool for 7 days. Just that. And they took 30 days cost!
The invoice was raised after 6 days and when we asked them, they told they cant refund it as we mailed them late.
See, they were waiting for us to push them for refund, otherwise they will loot your money for no reason.
I think most of these reviewers have Alexa.com confused the cloud-based voice service. Alexa.com is probably one of the most accurate and well-designed analytics platforms for marketers and small businesses looking to fuel their online presence. I am crazy excited to see what the future holds for Alexa.com. Highly recommended for agencies and individuals alike.
They don't care about your account. Even without consent, they charged you 15 months. They don't really care if you use it or log in.