business logo of Alexa

AlexaReviews 65

2.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alexa?
grey star
grey star
grey star
grey star
grey star

Alexa Reviews Summary

Alexa has a rating of 2.4 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alexa most frequently mention and customer service. Alexa ranks 23rd among Web Analytics sites.

service
5
value
6
shipping
3
returns
4
quality
7

We monitor reviews for authenticity

Texas
1 review
3 helpful votes
Follow Esther O.
Unfollow Esther O.
Share Review
Report Review

I purchased couple of items, and should have learned my lesson from the second item, but ordered again... So let me say DO NOT BUY FROM THEM. You can get better merchandise in the dollar store. THEY SELL CRAP!

Date of experience: January 30, 2018
India
1 review
0 helpful votes
Follow Notomas S.
Unfollow Notomas S.
Share Review
Report Review

Happy with the stats
January 12, 2018

Have been using it to monitor the growth of my website since long time, after websquash.com helped me the alexa ranking really improved, thanks a lot

Date of experience: January 10, 2018
California
6 reviews
12 helpful votes
Follow Christine M.
Unfollow Christine M.
Share Review
Report Review

Useful overall
September 20, 2017

I think the overall world wide ranking that alexa provides for free is a very useful service. The fact that amazon bought them shows that they also saw value in what they do.

Date of experience: September 20, 2017
India
1 review
0 helpful votes
Follow Sekhar K.
Unfollow Sekhar K.
Share Review
Report Review

I am using all the tips like alexa toolbar, alexa widget, Regular posts, social Media sharing. Even I am getting much traffic to my site https://www.lallabi.com But from last few days I am loosing alexa ran? How I can improve again?

Date of experience: August 17, 2017
Georgia
1 review
6 helpful votes
Follow Lana D.
Unfollow Lana D.
Share Review
Report Review

Well, this site USED to actually provide helpful data but someone thought making millions wasn't enough and needed to make tens of millions or higher or got bored and now we have this... whatever it is. They are wholely inaccurate and are owned by Amazon, so they artificially boost their own companies. In my opinion, that is fraudulent.

Date of experience: August 14, 2017
New York
1 review
5 helpful votes
Follow matt r.
Unfollow matt r.
Share Review
Report Review

The same happend to me, Their customer service manager (Debbie, its name), tthey invoiced me for no sensible reasons and didn't even reply to my queries in some points, was ridiculous!

Date of experience: August 12, 2017
Australia
3 reviews
13 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

Why would you pay good money for Alexa's information. I looked up my site and Alexa is telling me I have 27 sites linking to my domain, Google is telling me 101. Alexa is telling me I have 1 daily pageviews per visitor and Google is telling me 2.3. Alexa is telling me pinterest.com and instagram.com are linking to my site and Google is telling me they are not, I don't use them so they have no reason to link to my site.
Where do they get this (rap, do they make it up? For a global SEO company they should really be able to do better.

Date of experience: July 6, 2017
Spain
1 review
5 helpful votes
Follow Carlos T.
Unfollow Carlos T.
Share Review
Report Review

The product is ok - useful, though there are comparable options out there.

I cannot recommend it however, since this is as close to a corporate con as I've ever experienced.

After cancelling my 1-week trial on my 2nd day, I was surprised to find out I had been invoiced! Debbie's (pseudo-customer support) response was ridiculous and outright untruthful (spoke of a 2nd trial), and she closed the issue "because it's older than two weeks".

I am at a loss as to why a great company like Amazon would try to a) scam me out of 170, and b) let an incompetent/inexperienced hire as Debbie in charge of such a crucial role as is customer support. My advice to Amazon - strongly reconsider both!

Date of experience: July 5, 2017
California
1 review
5 helpful votes
Follow donegan m.
Unfollow donegan m.
Share Review
Report Review

SUCKS! RIP OFF!
June 27, 2017

I was told I'd get a two week trial after I paid $2000. They called and said that was not true. I was totally baited and switched. Also I never knew there was a monthly charge of $50. Totally was a surprise. Worst of all, what I'm paying for only grants a small fraction of their tools. $#*!ING LAME. Last but not least, there Contact Us page is broken and I can't even complain about it to anyone!

Date of experience: June 27, 2017
Virginia
1 review
1 helpful vote
Follow Nicholas P.
Unfollow Nicholas P.
Share Review
Report Review

Alexa app
January 11, 2017

The app on my phone still constantly restarts and i have the fire stick app also and seemed to do better when i uninstalled the firestick remote but the alexa app still restarts on my but work fine on my kindle if any has some suggestions let me know

Date of experience: January 11, 2017
Idaho
1 review
8 helpful votes
Follow Gary H.
Unfollow Gary H.
Share Review
Report Review

Nothing in or on alexa is accurate. Why use this site. It is owned by amazon and they use it to boost their and their affiliates rankings in search engines. Go to https://www.similarweb.com/ to get actual ranking data that is useful

Date of experience: January 6, 2017
Louisiana
1 review
1 helpful vote
Follow Ethan C.
Unfollow Ethan C.
Share Review
Report Review

Simply Awesome!
November 29, 2016

Alexa.com has an enormous amount of data available for any webmaster to validate their website. I recommend using alexa.com when promoting your site.

Date of experience: November 28, 2016
Kenya
43 reviews
1 helpful vote
Follow Liam C.
Unfollow Liam C.
Share Review
Report Review

Wonderful analytics, albeit expensive to get the premium service. Word of caution though, their stats are not accurate representations of what's what. Its web traffic reporting only uses data collected from computers with the Alexa toolbar.

Date of experience: October 12, 2016
India
1 review
0 helpful votes
Follow Ajesh K.
Unfollow Ajesh K.
Share Review
Report Review

Alexa has excellent tools to analyze websites. Giving each site a rank based on the number of visitors is a good thing.

Date of experience: August 7, 2016
Kenya
51 reviews
314 helpful votes
Follow ASAP R.
Unfollow ASAP R.
Share Review
Report Review

Very Average
July 10, 2016

Alexa is not the best for webmasters. Even for an average internet user, its stats are still very inadequate and not up-to-date. There are also varying inconsistencies (a website could be in the top 1 million today, only for it to completely drop off the grid tomorrow). Bottom line, Alexa can't be relied on to make any professional decisions.It's almost like a popularity contest instead of web analytics there

Date of experience: July 10, 2016
GB
1 review
3 helpful votes
Follow R M.
Unfollow R M.
Share Review
Report Review

Fraudulent
May 6, 2016

Fraudulent DO NOT USE!

Took my money on Wednesday for express delivery for yesterday I also have a confirmation email explaining it will be delivered Thursday but they have failed to deliver.
Cannot speak to anyone it is just email.
They are telling me phone lines are down and I will not get my order until Monday this is disgusting customer service, false advertising and most importantly is a CON!

Date of experience: May 6, 2016
GB
1 review
4 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Terrible service
March 8, 2016

Tried to get legitimate refund. Alexa have made it incredibly time consuming and are currently ignoring my emails. Its taken up hours of time. Still no refund a week later. Worst service ever!

Date of experience: March 8, 2016
Arizona
2 reviews
7 helpful votes
Follow R T.
Unfollow R T.
Share Review
Report Review

VERY BAD for webmasters
September 3, 2015

Alexa bases its rankings on only 2 million users who have the Alexa Toolbar (and only who cares about traffic has an Alexa Toolbar). In addition it's very very easy to cheat Alexa ranking, so websites like mine show a ranking which is much lower than the real ranking, while some spammy sites have overestimated rankings with simple black hat SEO tools. In addition, if I want to install their widget on my website to have REAL analytics, I must pay them $10 a month!

Date of experience: September 3, 2015
India
1 review
0 helpful votes
Follow niranjan y.
Unfollow niranjan y.
Share Review
Report Review

Awesome
April 30, 2015

Alexa has been helping us alot to keep a track of our websites worth and how our website is being ranked globally.

Date of experience: April 30, 2015
Washington
4 reviews
10 helpful votes
Follow Riley W.
Unfollow Riley W.
Share Review
Report Review

A good website for market analysis. There is still scope for improvement as in the manner in which the websites are categorized can be improved and the UV and PV and other website traffic details can be elaborated further but its quite a handy tool

Date of experience: November 17, 2014