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AlibabaReviews 13,849

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
This company does not typically respond to reviews

Instant Feedback

202 reviews

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GB
1 review
4 helpful votes
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I brought a product from King beauty Hair. I received it but it was extremely bad quality and not as described at all. I contacted the seller who said they will give me a refund if I took my review down. As soon as i did they stop relying to my emails and refused to give the return address. Its been 4 weeks and nothing. Please don't buy anything the seller as they are very unprofessional and thieves.

I'm having issues with a seller

Date of experience: August 21, 2015
Illinois
1 review
2 helpful votes
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I ordered three Michael Korss bags, they only send me two of the bags. And I try to get in touch with them to let them know about it. I send letters to them, they return my letters, they can't deliver my letters to their address. So they took my money, but they didn't send me one of my bags. They only send me two. So they just rip people off. Don't order ANYTHING from them. Your order anything, you're not going to get all what you order for, they'll just send you a few of it. Watch out people! They rip people off.

Date of experience: August 20, 2015
Washington
1 review
3 helpful votes
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I bought Kiarog 3 faucet via aliexpress. It was damaged when it arrived. I sent two photos via the dispute system, the faucet and package as a clear evidence for the damage and it took still three weeks to get new part sent. Though I requested complete new faucet. Even the new part was leaking and seller claims the leak is ok. Ali's case management team promised to involve but it never happened. Communication is difficult, their English is poor and the response very unclear. I am sure I lost my money and plenty of time. Avoid this company!

Date of experience: August 13, 2015
Jeff W. Alibaba Rep
over a year old

Dear I O.
This is Echo from Alibaba International Customer Service. I am sorry to learn about your unhappy experience and please don't worry that I will do my best to assist.
According to your description, I found your inquiry is about AliExpress, not Alibaba.
Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relavant team via the link below: http://www.aliexpress.com/help/newContactUs.htm?.
Thank you for your cooperation.

Regards,
Echo
Alibaba International Customer Service Team

New York
1 review
17 helpful votes
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Lost all of my money
August 3, 2015

I was trying to start a business using AliBaba.com, I ended up losing all the money I sent out with no products, no answers and an end to my dream of becoming an entrepreneur.

Date of experience: August 3, 2015
Australia
2 reviews
12 helpful votes
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This site is a complete rip off. There is no doubt that there are some genuine sellers but for every honest seller you will easily get a thousand rip off artists. Ali Baba condones scam artists by protecting them through a pathetic reporting system and not allowing the customer to leave comments after opening dispute. One star is one too many.

Date of experience: July 31, 2015
Australia
2 reviews
6 helpful votes
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Alibaba is just a place for scammers and thieves to reach bona fide international buyers. They don't care about good business by good companies, any thief can come on board, and stay on board. If a company rips you off, and they agree, they simply put a vague little note on the sellers site for just 90 days that they had 'a substantiated complaint' against them- no details.
NEVER think of buying from Guangzhou Le Yang Inflatables (trading through Asia-Inflatables.Co) because Jeff Zhou, Grace Zhou and fellow thieves will ignore you after you pay, no contact, then after months will deliver TRASH. After ignoring all my polite patient emails/faxes, was simply told in the end "it is shipped". I virtually begged for some shipping info, but no reply. I lost AU$3500 in total to import their dunk tank.(and a huge amount of time). It was rusty, with some split metal and sharp edges too, lots of paint missing and very scratched, with frightening mix of weird electrical parts and cables right next to the water splash, huge cracks in seat, which had rough finish to scratch fingers. Spare water bag not supplied, custom printed banner (my. Eps image supplied) a total joke. This Junk Tank cannot be safely used, and I believe it was old reject trash from someones yard that they found, for free or for a few dollars. Angry and broke, my precious savings are gone, while Jeff Zhou thumbs his nose, with alibaba's support. I should use my frequent flyer points and go visit Jeff Zhou, Grace and Shirley Wu. It would not be very pleasant for them. Hot Chinese tea in the face perhaps? Do you prefer Green tea or Jasmine Grace?
Don't even think about it, do NOT shop at 'Hellibaba"!

Date of experience: July 28, 2015
Jeff W. Alibaba Rep
over a year old

Dear Kaz,

This is Echo from Alibaba International Service Team. I am sorry to hear that you met with a trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out soon.

Regards,
Echo
Alibaba International Customer Service Team

GB
3 reviews
34 helpful votes
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We have been gold members for 4 years, and have achieved excellent results... but we did have to sift through a lot of rubbish to find the good ones, but the search was worth it.
I don't think they can be fully responsible for all the scammers that use these kind of portals, you must do your own diligence!

Date of experience: July 28, 2015
Qatar
1 review
3 helpful votes
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CHEATING FRAUD
July 25, 2015

To whom it may concern:

I would like complain against Helei Machinery Trade Company Ltd for not delivering the excavator that we agreed, they swap it with other excavator which is not the same excavator we select while we are in China. I saw it personally that they loaded the excavator that we choose but unfortunately, its different excavator we received in Doha port. The other Unit (hitachi excavator) we have not received as of this date.

It is clear that this company has cheated us by sending the wrong excavator and not sending the other excavator despite all the items has been paid fully, i will send all the supporting document to prove my allegation.

I am very hopeful that you can help us to retrieve back our money and block list this company on alibaba.com website to prevent them in cheating other buyers online.

Anticipating your early response regarding this matter.

P.S. - I indicated in each photo attached which one is original and which one is fake...

Regards,

Mohd. Younis Sar Gul

Mobile: *******0790

Date of experience: July 25, 2015
Jeff W. Alibaba Rep
over a year old

Dear Mohammad,

This is Echo from Alibaba International Customer Service Team. I am sorry to hear that you met with a trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.

Regards,
Echo
Alibaba International Customer Service Team

Philippines
2 reviews
5 helpful votes
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Bait and switch
July 19, 2015

This company http://icecase.en.alibaba.com/contactinfo.html sent me a cheaper inferior product to the one they use for their advertising

Date of experience: July 19, 2015
Jeff W. Alibaba Rep
over a year old

Dear Rgca,

This is Echo from Alibaba International Customer Service Team. I am sorry to learn that you are not satisfied with the products the supplier sent you and please allow me to assist you.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm?spm, and then our professional dispute team will investigate the case for you.
Also, we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.

Regards,
Echo
Alibaba International Customer Service Team

GB
1 review
6 helpful votes
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Thief & Scammers
July 13, 2015

Do Not Buy From Alibaba, most of the sellers sell fakes and 99.9 % of the stuff don't work. You wont get your money back. DO NOT USE Alibaba!

Date of experience: July 13, 2015
Pennsylvania
6 reviews
7 helpful votes
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I went through Google to purchase an phones case since they don't sell them in my area any longer. The web site led me to this company so I thought they would be an honest company. They took my money, sent a product that was a piece of crap and didn't come close to fitting my iPhone 4s.

Date of experience: July 12, 2015
GB
1 review
3 helpful votes
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They sell the most crap on the planet. I am giving everyone advise now, don't ever buy anything from these people. You will regret it, trust me. I bought stuff from them for the last year and everything I bought was crap, when I tried to return it it was impossible, plus you won't get a refund

Date of experience: July 9, 2015
Canada
2 reviews
0 helpful votes
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I purchased two 64 GB Micro SD cards. One is not working another cand has only 30 GB. I am been cheated. You need to wait for these items to come It takes 5 to 6 weeks and now they are not usable. I also purchased Dash board Cams. First thing the manual is Rubish. You will not understand any thing. If you don't know chinese you are dooped. Because first time you "ON" the Dash Cam everthing is in chinese. You need a Chinese frind to sent you to English langauge. When I am using I am not happy. Does not record properly

Date of experience: July 6, 2015
GB
1 review
2 helpful votes
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I bought 2 lamps from Shenzhen ETL lighting which I stupidly assumed would arrive looking just like the picture on the site... wrong they were cheap, nasty, falling to pieces and completely different to the picture (which I might add other sites use too!). The company replaced them eventually but these too were complete rubbish and had the wrong plugs on so were useless. I asked for a pre paid returns label and a refund, but Shenzhen ETL lighting completely ignored my email. I contacted Alibaba and the best they could come up with was that I should pay ETL to send more replacements, if I didn't agree, they would close the case and mark it as "both parties at fault" DONT USE THIS SITE OR THIS SUPPLIER THEY ARE JUST MISSING THE 40 THEIVES!

Date of experience: July 4, 2015
Singapore
1 review
4 helpful votes
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This person called Eric Fan from SHIJIAZHUANG KAILIHUA gave me a quotation of X product. Ended up delivering wrong items! He gave me super cheap items and charged me premium price for it. Such a joke. His pre sales service is great. Post sales is embarassing. Keep doing this and yr competitors will be smiling their way to the bank.

Date of experience: July 2, 2015
Colorado
1 review
4 helpful votes
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Cool!
June 30, 2015

I love being here! I found more affordable dress and scarf here! <3

Date of experience: June 30, 2015
Mexico
1 review
2 helpful votes
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I'm sorry to write this review. But this firm apparently engages in contracts with YouTube and Google Ad that result in popup banner ads not only on YouTube videos but on just about any webpage I visit every five minutes--yes, every FIVE MINUTES! All as a result of contacting Alibaba's website no more than once or twice about purchasing a portable generator!

I've done every blocking technique available to me (including blocking all cookies) and, still, Alibaba's generator ad blares out every five minutes.

When notified of this nuisance, their spokeswoman not only finger points that it is YouTube that is creating the problem, but that it's my responsibility to contact YouTube and not Alibaba's!

Yet, it is Alibaba that decides who it is going to choose to advertise as well as how extreme it was going to solicit potential customers to its website! Consequently, Alibaba is the one who needs to contact Youtube/Google Ad, not me.

No other business firm I've ever viewed or used has created this type of nuisance. Otherwise, you, too, will risk visual assault that you will be unable to rid from your computer regardless of the blocking or disablement of cookies!

Date of experience: June 29, 2015
Virginia
1 review
4 helpful votes
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Received two horrible poorly made swim suits -- one finally arrived after the dispute period ended. Photos of defective goods very difficult to load. Awful experience- one of my worst

Date of experience: June 24, 2015
Canada
1 review
2 helpful votes
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Wrong info
June 16, 2015

Type in "Oxford Bags Trousers" and you see pics of "Eco shopping and gift bags." You have a long way to go, Jack.

Date of experience: June 16, 2015
Jeff W. Alibaba Rep
over a year old

Dear Gary,

This is Echo from Alibaba International Customer Service Team.
Based on the comment you posted, I understand that you are disappointed at search result coming up with the key words “Oxford bags trousers” and thank you so much for bringing this to our attention.
I ran a test with the exact key words and it turns out there are some listings of eco bags in the search result which is indeed quite confusing. I consulted with a specialist from the technical team and I would like to share it with you.
Firstly, as suppliers are mainly SMEs who are from different cultural and educational backgrounds, the key words they are using might not be as accurate as the ones native speakers or suppliers with better English background use, as you can understand.
Secondly, kindly note that we run regular checks for the posted products to ensure they abide by the rules and regulations of Alibaba.com.
Thirdly, I went into the product detail pages of the eco bags and found that they are all posted under the category of “Home > Products > Luggage, Bags & Cases” which, to some extent, means they are not posted under the wrong category on purpose. Therefore, you are suggested to try to select the category of “Apparel” after the search result came up.
Last but not least, if you have other confusions or suggestions about Alibaba.com, please feel free to contact us via our 24h live chat: http://service.alibaba.com/buyer/contact_us.htm. Our service specialists will do their best to assist you with your concerns.
It is our honor to have you as our invaluable customer and let us work together to make Alibaba a better trading platform!

Regards,
Echo
Alibaba International Customer Service Team

Arizona
1 review
4 helpful votes
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Bait and switch
June 7, 2015

Ordered leatherette book covers. Sample was fine, but after paying for the goods the actual product was crap. Horrible experience and lost over $3000

Date of experience: June 7, 2015

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087