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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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The book prices are great, but then shipping costs practically double the sale price by the time it's all said and done. I still buy because I'm trying to support others besides that one really big website… Shopping Alibris requires a different strategy that I have failed to develop this far. But I'm grateful it exists.
Books are always shipped with great care. I find that the selection is as good as the "typical shops" at a more affordable price.
The price was great and the book was never used. I use your website often and recommend it to others.
I love them, great quality, quick and best prices. I had trouble with a goodwill order and they fixed it right away. The best!
I love this company for its integrity. The great prices are a bonus
Great site for book-lovers. I decided to give my existing copy to a Haiku friend for Christmas so am ordering a replacement for myself!
Alibris is a godsend to all book lovers. They have a large catalog at great prices and always deliver one's selections quickly and in pristine condition.
Fine fine fine fine fine fine fine fine fine fine fine fine fine
I went on a "mad streak" and ordered four books I'd been thinking about and one classic CD from the 1970's that I'd wanted to get for a while. Alibris kept me up to date on the order status. It turned out that one book was not in stock. The vendor deeply apologized via email, my money was refunded, and I bought the book from another vendor on Alibris. Overall, I was satisfied with staggered deliveries because I knew the order status. Alibris and the vendor were timely and fair with the one hitch in my order. I'm happy.
You had a good selection of the used book I wanted - by price, by condition, etc. I easily found the edition I wanted. Checkout was simple, since I am a returning customer.
Good variety of books and they're easy to order. I like the fact that different sellers are shown. Also, appreciate seeing a description and image of the books if avaliable.
I was looking for a certain book as a gift. I found exactly what I wanted, in very good condition, at a remarkable price. I am a very happy customer.
You have the book I want at a great price. Your website is easy to use. I'm a happy customer.
I had a very good experience and/or highly recommend them to anyone that needs book including hard to find ones, scholarly, etc!
So happy to find what I was looking for! Also love the choices available for each author. Thank you for the amazing service you provide.
I have veen shopping with Alibris for decades and I recommend you regularly. Prices are reasonable, quality as described and prompt delivery. Nothing negative so far
It was very easy to ordered the dads were offered at a very good price
While my order is an international transfer, the parcel didn't leave the origin country (US) for quite a while (4 weeks). The tracking info is also incorrect; it showed my parcel had departed from my destination country's airport.
Excellent selection and ease of ordering. They have a consolidation program which saves money and it is offered free to the user. Great Used Book Site!
Always a great buy at ALIBRIS. Have used this website for two years and the service is smart and professional.
I always check Alibris first. Usually, I find a book that works -- and I'm supporting resale (keeping books in circulation) and small business! Win-win-win!
Great selection of books at exceptional prices. Received all orders within days. My go-to book store for personal, professional, and gift needs.
Alibris has no equal in selection and prices of books. Absolutely the best online bookstore.
Easy to find options. Appreciate that the location of shop makes it easier to get from one sources So can limit environmental impact of shipping. Would love to have that be even easier
Everything is good so far! This is my first time using this service. We'll see how the process ends up once I receive my order.
Found book. Ordering was quick. I didn't have to mess with Passwords that are never right, and I could pay via Pay Pal, so no worries with my credit car on this first time order at this company.
I picked out a book for a Christmas present and was informed that it qualified for free shipping if I added more items with the "free ship" icon. But no matter which items I added, shipping remained in my cart. I contacted Alibris, but they were no help. They gave me answers like, "You have nothing in your cart" (I had 2 books), "You have to pick books with the "free ship" icon" (I did), "Shipping will disappear when you begin checkout" (It didn't). I don't think they even looked at the screen shots I sent. I finally figured out (without any help from Alibris) that the free shipping didn't work if you chose PayPal. I did order the books without using PayPal, and they came, and I am satisfied with them. But the checkout process was the worst, and the Alibris team was useless. Interestingly, once I posted an online review, as requested by the email I received, Alibris suddenly contacted me, admitted the problem existed with their cart, and gave me an incredibly convoluted method whereby free shipping would work with PayPal. So if you want to get any satisfaction from Alibris, I guess you need to post an unfavorable review online. I won't say I'll never order from them again, but they're now at the bottom of my list of booksellers instead of the top.
It took me over a week to figure out why the free shipping would not work. Your "help" crew couldn't figure out that it doesn't work if I select the PayPal option. First, they should know that. Second, they should not email me 6 times saying I don't have the minimum order in my cart (not true) and that I chose books that didn't qualify (also not true). Cart was poorly constructed so that I couldn't use the payment option I wanted; customer service was worse.
Much prefer guest checkout. I'm sick of passwords & individual accounts. Just trying to buy something, don't want to join a club
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.