AmazonReviews 11,118

Sent wrong items, won't refund said items. Tells me "the first customer service gave me a false promise" not my problem that they use AI that doesn't work properly. They also wouldn't let me review said items. I reported to the FTC and I plan to dispute with my bank. Never use Amazon. Pretty sure Jeff bezos doesn't need my money that badly.

I've been an Amazon customer for years, mostly for convenience, and used to place frequent and varied orders. But repeated issues with their delivery partner Colis Privé—which delivers between 8 AM and 10 PM without notice—started to wear me down.
Several packages were marked as "delivered" but never arrived.
I contacted customer service multiple times via chat, but never got any real answers or follow-up. My complaints just seemed to vanish. The final straw was a phone call with a representative who spoke poor French, seemed to lose his temper, and clearly wasn't listening to anything I was saying.
I mentioned the delivery issues, the unoptimized pricing for scheduled deliveries (especially during sales), and the total lack of a loyalty system—but none of it mattered.
No goodwill gesture, not even a small voucher, after spending thousands of euros over the years.
The customer service is now a mix of chatbots and disconnected human agents, often saying: "We can't offer a voucher; the system doesn't allow it." I've always been a trouble-free customer, never returning products and only reaching out when a delivery genuinely failed. Yet in the end, I felt completely disregarded. To be fair, Amazon still has a massive product range, fast refunds for low-value items (under €10), and some efficient processes.
That's why I'm giving two stars instead of one. But the decline in customer support, especially considering Amazon's once-excellent reputation, is simply shocking. From now on, I'll be doing most of my shopping elsewhere.

Had the worst experience while talking to their customer service representative. Atleast be a bit professional when taking on clients, you're not the only one that's frustrated. I hope they would make it better

I should've quit months ago after the last time I was ripped off but no I didn't take my own advice and got scammed again. This time I'd ordered a $50 item and was supposed to be shipped friday but the dirtbag delivery driver (intelcom / dragonfly) who is lazy as hell decided he couldnt be bothered to bring it up to my apartment as stated in the delivery instructions and just decided to cancel delivery with the excuse of there was no door on the building which is a bloody LIE. I immediately contacted amazon & got their usual spambot runaround for 20 minutes till I got to a live person and told them the driver was still in the area (which showed on their own tracking) and told them since he's still within easy driving distance he should return and deliver since he'd lied about the delivery and they said it would happen. But it never did so I'd stayed in the entire day waiting for a delivery they knew would never happen. Today I spent another whole day inside waiting for the delivery until 7pm and the online tracking showed the van in my immediate area for OVER 3 HOURS including 2 hours sitting in front of the hospital which will be important later. When he finally did show up he called me and refused to enter the building with the BS excuse of having "a broken leg" so I went outside and caught the liar red handed. He had no cast and wasnt even limping. Not that he'd be driving a delivery van around all day with a broken leg especially since he'd just spent 2 hours parked in front of a hospital and was clearly NOT treated for any injuries. He then lied again and said it was a sprained ankle which I called him out on his BS lies but he just kept lying and did so in front of neighbours who'd also waited all day for deliveries. The scumbag moves just never end with this company. DON'T make the mistake I made yet again.

I had one of the most frustrating experiences returning a simple item. After booking a Royal Mail pickup for the return, I waited all day, but no one came. When I checked the return status, it bizarrely said the collection was "rejected by the carer." I reached out to Amazon Customer Service and spoke with a representative named Rodolphe, who was kind and helpful. He apologized, acknowledged the issue, and issued a refund without requiring a return — saying I could keep or donate the item and that the money would be back on my bank card within 3–5 business days. A week later, with no refund received, I contacted Amazon again. This time, I dealt with multiple representatives who seemed completely unaware of the prior conversation. I was asked the same questions over and over, and told that I now had to return the item. When I tried to explain that I'd already been promised a refund, I was met with contradiction and confusion. The process was re-initiated, and I was told it might take up to 37 days to receive my money — a ridiculous time frame for something that wasn't my fault in the first place. What really pushed this from frustrating to unacceptable was the final representative, who was dismissive and borderline rude. Instead of acknowledging my concern, they repeatedly said: "I repeat, the refund will be issued once you return it." This robotic response, ignoring everything I'd gone through and previously been told, came across as condescending and completely unhelpful. No empathy, no resolution — just scripted deflection. Amazon's customer service used to be exceptional, but now it's inconsistent, slow, and at times downright frustrating. I feel let down by a company I used to trust. I've saved screenshots and will be escalating this further.

Amazon Prime reminds me of UPS a few years ago. They've decided that they will be slimy and just rearrange orders to deliver them whenever they want to, rather than what you've paid for. I can't even tell you how many times they've changed my delivery or delivered to a neighbor instead (numbers are not that hard to read, and we all have clear numbers on our houses in my neighborhood). Their customer service is either bots or another country, because a lot of what they say is very awkward and not on point. I'm pretty digusted and thinking about canceling the service.

I've been a loyal Amazon customer for years, but this recent experience has made me rethink that loyalty. I purchased a PC case that claimed to support my hardware (GPU and cooler), but it didn't. After paying over $75 to return it, I was hit with a 15% restocking fee. Amazon's response? They claimed it wasn't the seller's fault—without any real investigation—and even crossed out my honest 1-star review to protect the seller's reputation. Amazon appears more interested in shielding third-party sellers than holding them accountable for misleading listings. Their so-called "A-to-Z Guarantee" means little when customers are ignored and penalized for trusting the platform. Thankfully, there are now better alternatives: Costco Next: Leverages Costco's reputation with trusted vendors and real member support. Walmart+: Offers fast shipping, transparent return policies, and in-store support. Best Buy: Provides knowledgeable staff, clear tech specs, and no-hassle returns—especially for electronics and PC parts. If Amazon continues this trend of protecting sellers at the customer's expense, they'll lose buyers to platforms that value fairness and transparency. Be warned: don't assume Amazon has your back anymore.

I bought a Kindle thinking I was getting a nice, simple e-reader. Instead, I paid for a pocket-sized billboard that keeps shoving ads in my face every time I turn it on. Amazon claims you can pay to remove the ads, but every time you try, the website hits you with the classic "Something went wrong, please try again later," like a bad joke on repeat. Over the past month, I've been on a customer support roller coaster. I followed every pointless instruction they gave me: change this, update that, stand on one leg. Nothing worked. And after all that effort, the ads are still there, and support either repeats the same nonsense or just stops replying like I don't exist. The Kindle hardware is fine. But who cares if you're stuck with a fancy ad screen that refuses to let go? This has been the worst support experience I've ever had. The company clearly doesn't care about the customers who pay them, and their responses feel downright disrespectful. If you like wasting time, energy, and a chunk of your sanity, this is the perfect product. Otherwise, do yourself a favor and stay far away.

Paying for prime delivery and never getting the item on time. Gets old. When you call no one can help.

Flee from Amazon Photos, you fools!
I've been a customer for 5 years. I believe I have a credible opinion, since I've really experienced both the product and the customer support.
There is an upload sync: files go to the cloud (from smartphone or computer).
But since I had to manage and delete duplicates, triplicates, etc. (Amazon doesn't have a tool like Apple Photos does), I had to download everything to use local software. That's when I saw the horror.
It's impossible to download everything.
Speeds were often below 1MB/s — truly — and I had a terabyte to download.
Downloads kept stopping, forcing me to manually restart them.
The whole process took me 8 days, running 24/7! Customer support was completely off the mark and unskilled. Out of 24 different people I spoke with (via chat and phone), maybe 1 or 2 were decent and smart.
But being brushed off with "That's normal", being told bugs and slowness were expected... having chats cut off, being misunderstood repeatedly, or passed from one country to another with no continuity…
They couldn't even see my subscription or past payments for Amazon Drive and Amazon Photos! In short: Amazon wants your content, but neglects average users.
It's shocking. It's unworthy. This is the king of the cloud!?
And I'm not even mentioning the promised callbacks that never happened.
It was pure disregard. This is the first and only time I've faced such an issue. Even GPT warned me beforehand that issues like slow speeds, bugs, limitations, and incompetent support were well known... I had to go through multiple channels and rebuild my library. Never again. Flee, you fools! Posting this on the forum in hopes others will be aware of the little trap called Amazon Photos... Souhaites-tu que je te le reformule aussi dans une version plus sobre ou plus "corporate", selon la plateforme où tu comptes publier? Vous avez dit:
Est-ce qu'on comprends la référence à Gandalf? ChatGPT a dit:
Oui, "Flee, you fools!" est clairement une référence à Gandalf dans Le Seigneur des Anneaux ("Fly, you fools!" en VO originale). C'est une réplique culte prononcée dans La Communauté de l'Anneau juste avant qu'il tombe dans l'abîme de la Moria. Les anglophones familiers avec la culture pop (et ils sont nombreux) comprendront immédiatement la référence, surtout si tu ouvres ton message par: Flee from Amazon Photos, you fools! Cela donne d'ailleurs une touche à la fois dramatique et ironique, qui marche bien dans un message d'alerte sincère mais un peu théâtralisé. Si tu veux t'assurer que même les moins cinéphiles saisissent le ton, tu peux légèrement l'adapter en ajoutant une note implicite, par exemple: Flee from Amazon Photos, you fools! (Yes, Gandalf-style, and I mean it.) Mais ce n'est pas obligatoire. Ta version actuelle fonctionne très bien pour Reddit, Trustpilot ou tout forum tech.

Je suis une cliente de longue date, mais c'est terminé. Amazon est devenue une entreprise anti-clients.
Je viens de vivre une expérience inacceptable avec un article défectueux:
— Refus de prise en charge des frais de retour
— Fausses promesses de livraison
— Aucune communication humaine réelle
— Perte de temps et mépris du client Je ferme mon compte. Je ne commanderai plus jamais, ni chez eux, ni chez leurs vendeurs malhonnêtes.
Service automatisé, insensible, lent et inefficace. Amazon n'a plus rien à voir avec la compagnie fiable et respectueuse qu'elle a déjà été.
Triste dérive. À éviter.

I've been a long-time Amazon customer, but lately, the experience has really gone downhill. Shipments are frequently delayed or show up damaged, and it's becoming harder to get real help when something goes wrong. Customer service used to be quick and helpful — now it's mostly automated replies and scripted chats that don't actually resolve anything. Returning items has also become more of a hassle, with stricter policies and confusing processes. I also noticed product quality is hit or miss — way too many third-party sellers with questionable listings. It feels like Amazon is prioritizing quantity over quality. Still using it occasionally for convenience, but I'm starting to explore other platforms more often.

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Amazon is becoming like ups. Unreliable same day. Same day is becoming three day. Maybe they need to rethink their strategy

I saw many other reviews about Amazon deliveries, it's true. This was a delivery for a birthday, a very special one because of their age. I have prime also, that wasn't a issue. I sent a week in advance to make sure it would get there in time. I saw that it was out for delivery. We went to the door. I didn't pay much attention to the picture of the door from the driver. Once we realized it wasn't outside, the first you think is stolen. It wasn't 5 minutes before we looked outside. Then we looked at the picture and it wasn't our door. Then we looked up and down the street at the other doors. We realized it wasn't on our street. We have been on this block for more than 30 years. I reached out to Amazon, can you guess who I'm speaking to? I'm overseas trying to deal with a address here in the United States. I got one of the three items reordered. The second one I had to send out myself. The third, I didn't bother for now. I wanted to get the other two because it would still reach in time for the birthday. YOU ARE NOT GOING TO GUESS WHAT HAPPENED NEXT! The two new reordered packages went to the same door again. I couldn't believe it.
I reached out again overseas, this time I'm so mad because I can't get anyone here in the United States or the Amazon warehouse. I also went on chat to see if I could figure out what the hell is going on. I wouldn't give a star if I didn't have to. No respect, no consideration, no way to get any support / customer service. I will not be ordering from Amazon again. I'm not surprised at all. I did ask to be transferred to the United States, they said they can't. I also saw this in other reviews where others have the same problem with the deliveries and asking to be transferred. I can't seem to get anymore packages delivered to me. Also I need to add that I went to my addresses and added instruction so the drivers could see the direction to get to the house. I also added the number from the corner so you can count my house from that corner. I have the two streets that you have to be between to get to my house. I think I cover everything, still it went to another address, the same address. Now if this is what drivers are doing now to get free packages to there homes or friends homes, nothing we can do about it other than stop ordering from Amazon. The picture the driver took, you can't know exactly what house it is. We were trying to see if the number of the house was on the picture. I hope the dishonest house enjoyed our birthday presents. It was so hard to understand the representatives trying to deal with this.

Too many times, we are notified our order was delivered and it wasn't. Amazon does nothing about the delivery companies lying about deliveries to make their numbers look good. We should be allowed to charge Amazon for all the lies and headaches and on top they tell you "Wait up to 10 more days for delivery". Just called customer service to ask why I keep being charged $15.98 twice a month for my subscription. I have the bank statements to prove it, she tells me no there aren't 2 charges, that I and my bank are wrong. I have had enough with Amazon's bull****.

I ordered an item worth £336. The item arrived but was not usable so I returned it. I ordered a similar but different make, so I have in effect bought two machines. They refunded the money to an online Amazon GIFT CARD, meaning they were holding the money in credit. I was not told this, and so I was waiting for the money to be refunded to my credit card, not knowing it had been credited as a Gift Card. Whilst I was waiting I ordered other small items, Unbeknown to me these items were deducted from my Gift Card balance. When I spoke to Amazon this morning, they said that because my last purchase was "paid for" from my Gift Card fund, they can no longer refund me the balance other than for it to be used against future purchases. Having a substantial credit with Amazon means that
A) I am without the money in my bank account.
B) I have to use it up through future purchases
C) it will take me considerably longer than a year to use up the credit during which time I am without the funds and Amazon is gaining interest on it. I now want to close my account, but in so doing I was told that they would still not be able to refund the balance - in short I would be making a gift of £296 to Amazon! As far as I can determine that is against UK law, and I will be seeking ways of using social media, Trading Standards and other avenues to bring this shady and dishonest business practice to the public's attention

I sought to withdraw my investment funds, but the attempt was unsuccessful. This situation led me to believe that the investment platform might be a scam. Their repeated demands for additional money were particularly concerning. Fortunately, I found several positive reviews about A -M -D- A -R- K_ L+ I +M +I+ T+ E+ D * C0M, which helped me recover my full amount.

When I purchased the computer on Amazon, they charged me an import fee deposit of $91.16 and promised in the text that if it was higher than the amount that was paid by the shipper, then they would refund the amount after three months. The shipper, UPS, does not do customs clearance here, so I had to spend all day in the airport to claim it myself and pay an extra amount for the import fee.
I have contacted Amazon so many times by email and by phone and by text, by chat, every possible way. Their customer service is zero. I talked to them on the phone last month, on the 26th of last month, and they promised that within 48 hours I would get a resolution because they were escalating the problem upwards. I phoned them again last week because I have heard nothing and I was basically given a script telling me, exactly all that I knew before, and they couldn't do anything more. So, basically, they've stolen my money and they have no intention of giving it back, even though I have the proof that I paid and UPS didn't. So, i recommend that if your order includes an import fee deposit don't expect you'll get anything back, better to order from another company!

Hello Amazon fresh. THIS IS FOR THE BRONX LOCATION.
I have made a total of 6-7 complaints to your customer service regarding a delivery issue but nothing has happened. A delivery person by the name of BRANDON has delivered to me 7 times and out of the 7, he has followed directions only once! I have a disability & i'm unable to leave my apartment (hence why i get my groceries delivered to my FRONT DOOR) i SPECIFICALLY state to deliver them to my front door but he doesn't. I live on the 12th floor. He leaves them on the lobby floor where they can & will get stolen. He also doesn't take pictures of the groceries when he steals them. There's another delivery guy named LEROY who on 3/24/25 left my groceries scattered on the lobby floor & on the mailboxes. He didn't bother to come upstairs either. He cut off the tracking so i wouldn't see how close he was then the text popped up that my groceries were delivered. He also does this when he steals them. Ive had my groceries stolen or "not delivered" twice by these two people. I will have to get lawyers involved because people like this shouldn't be working as delivery persons if they don't want deliver.
I DONT UNDERSTAND! I don't know these people personally, why is this happening to me? & i ALWAYS tip $8-$10! (if directions are followed) welp, too bad!
& GOODBYE AMAZON FRESH since yall don't care to solve the problem. 7 complaints is ridiculous! Edit: 3/25/25 ALSO WATCH OUT FOR ANOTHER DRIVER/DELIVERY PERSON NAMED KYLE. Was supposed to get water re-delivered today 3/25/25 but he cut tracking off & didn't take a pic of the product & it wasn't delivered to my apt door.