American ExpressReviews 299

I called yesterday 9/27 to ask about my cards said I was good was planning on making purchases by end of week less than 12 hours later at 4am they have the nerve to send me an email to tell me they canceled my 2 cards no nothing even when I spoke to them yesterday they have 0 clue what there doing canceled other cards just to keep these 2 I had now I have nothing they are worthless pos litterally and just tell me well you can always reapply um no I want my cards I've had not worth it anymore Amex thinks there too good and they're not they suck

They canceled my card due to 6 months of inactivity due to spine surgery. They lied to me and said I could keep my credit history with a new card but this did not show up on my credit report. They would not fix the problem. I canceled the card after 10 years as a customer.

After three times contacting AE, I have given up! The first time I was told all set and expect a card in 10 days. No Card in three weeks. I need to call. Oops I was told, they needed some more information, it was given ( no explanation why they didn't contact me). I was told all set. Two weeks later, another call is made (from me). Oops, they forgot one question, I answered it but they needed to start from the beginning. I had been on hold for 9 minutes. I've been a member since '91. I give up. Canceling AE completely.

Customer service not explained THINGS CLEARLY and TRICK you to PAY LATE FEES...Some customer service staffare not familiar with the system and don't know how to help CUSTOMERS EFFICIENTLY.

I had some indeed with my Amex card not running in sone locations prior to being locked out of my online account. No way to get back in to your account at all unless you have a security code, so losing your card or having the security code wear off means you can't access your account yourself at all and everything must be done over the phone. They were sending my mail, including statements containing all my personal information and account details, to the wrong address for over 5 years and refused to change my address or stop sending my statements to another person's house until I had my security code for a new card. That they initially sent to another person's house too, until I sat on the phone for 40 minutes and made sure they would send a replacement card to my actual address. Tried to activate my card today and the representative claimed it had been activated and that my address was finally changed, my account was unlocked. Attempted to use my card, at the pump for gas and then the attendant tried to run it inside. The transaction failed both times. Immediately called Amex back to tell them there was an issue and they needed to make my card work. A representative first, and then her supervisor John, both told me that there was no declined transaction on their end, so it must be a terminal issue,but my other card ran just fine and no one at the station was having issues, mine was the first card today to decline like that. Supervisor reiterated when I was like "I tried to use my card, it didn't work, that means there's something wrong with my card" that the transaction had not declined on their end, and that he ran a test transaction that went through. He claimed "This is not an Amex issue" and then just stayed silent on the line while I asked him if i should just close -the account if it was gonna randomly decline and continue embarrassing me when my account has a $0 balance and is in good standing- all this after having the security of my account impacted by someone else opening my mail for 5 years, and being completely unable to fix my information or access my account without a 3 digit code. You can have all documents including ID and social to verify your identity, and they will refuse to change your address. Supervisors communication was childish in not even answering my question, and when I asked if I could get a new card if the issue wasn't even showing up on their end, he repeated "there's nothing wrong with your card". Terrible security & customer service, no flexibility in account access.

Dreadful customer service. I've been trying to change my bill to paperless for the longest time but it won't change over. Customer service won't do that for me. I asked to speak to speak to a manager who could do that for me. Nope. No one available. I told her that I would hold until one was available. Nope that wasn't allowed. Dreadful and what a waste of my time!

I have never had a good experience with customer service. I have used their chat and no one answers just simple questions. They "transfer" you and the chat is terribly unstable. I can't stand these people.

I was left stranded X 2 on a trip to Tulsa Oklahoma.
Why. I paid my Amex account in full. But Amex decided to do a full investigation on my checking account call Bank. And and on.

I have a 840 credit score and zero lates. American Express is insane stupid

AMERICAN ESPRESS DOES NOT APPRECIATE THEIR CUSTOMERS,THEIR EMPLOYEES ARE NASTY,THEY DONT CARE ABOUT THEIR CLIENTS

I was greatly astonished by American Express' customer service due to the lack of explanation of the credit limit denial. I've been with AmEx for 13 years. The only response I was getting on the phone was "repeating the same words that were making No Sense." I'm very disappointed. I may need to consider another credit card company that is more considerate of its customers.

In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last…… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents. It has been three months and I am still waiting on my refund. After sending an email for a status update, I received an email stating that my refund has been delayed beyond the previously communicated timeframe and if there are any additional delays, they will keep me informed. I highly recommend you stay away from both American Express and Amex Travel. This is just unbelievable that it's taking this long to get a refund and that I am still paying both cost and interest on a trip that I never went on that I cancelled in ample time.

Terrible online experience and even worser customer service. I had a fraudulent transaction today where I received a Safekey email when I was not using my card, this means someone else is trying to use my card. So naturally I need to report this to American express as soon as possible. But the email from American Express does not have an option for me to click a button and report it. Instead, it asks me to call the number on the back of the card. So I called. After a 5 min wait, someone picked up the call, said hello and hung up after a few seconds. So I thought I will send a secure email. I logged into my account, drafted the detailed email and clicked send. I got America express server error and it asked me to contact server at administrator *******@your.address. Does it even make any sense? Now I also lost the long message I typed. So I went back to the main page, logged in again and clicked on secure email again. This time it says my request could not be executed due to a technical error. What am I supposed to do now? Let the card be used fraudulently and loose my money.
One of the worst experiences ever. I would recommend anyone and everyone not to use American Express.

They charge you the first month you get the card but don't give you half the benefits until the second year you're charged. So you pay almost 1000 dollars for small benefits

I am currently in the process of getting my card number from Amex. They told me they WILL NOT provide me MY card information to keep my account secure…Never heard of such thing. I AM THE CARDHOLDER! They told me not even the CEO would be able to give me MY OWN INFORMATION!

My experience with this banking company has been nothing short of dissatisfying. From having to deal with complications involving shopping online to outright not being able to buy things that say they accept AMEX cards. I would say if you are looking for a good banking company to buy from or apply for you're better off going somewhere else than them.

I am writing to share my experience and disgust at the business tactics used in the matter/recent experience of upgrading my prior Hilton Honors card to the Surpass card.
I received an email offer and made a sound decision at the time to upgrade and incur an annual fee to utilize the benefits you advertised and to secure the promotion offered to me.
I held up my end of the business deal and spent $ and fulfilled the requirements of the $3,000 in purchases within the time frame allotted. I could have benefitted by spending the money and utilizing points with a different card I possess. I trusted this business.
Fast forward to six months later and I have been sent around to ringer to call back and await approval and have now been denied the 100,000 points due to the fact that there is no record of a promotion being applied when I clearly upgraded and received a new card.
This is unacceptable customer service and fraud.
I have cancelled my card because of the principle here.
Misleading customers and encouraging them to enroll in your card plan and then denying them the agreed bonus is shameful. The level of customer service I just received is non-existent.
This experience has been unfair and that is not okay