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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Spent many hrs finding everything i want and reading reviews just to have my order rejected 5 times each time having to go through and put all my items back into my cart. Many hrs lost and will probably have to go to another site to restart the process
Have ordered several times before and shipping prices are horrible. There should be at least some benefit to spending over $149 since lower 48 customers get the free shipping
Hello Angelo,
Thank you for your recent order with AmericanMuscle. And for taking the time to provide feedback on the cost to ship the items to Alaska. We can understand your frustration with this additional cost to ship the items to Anchorage.
We also would like to thank you for being a member of our Military, Medical and First Responders cashback program. We appreciate the service you provide to our country and our communities.
When we ship to Alaska, there are many factors that are considered when calculating the shipping. Due to its location, shipping to Alaska often involves longer distances, fewer carrier options, and specialized logistics, which unfortunately increases costs beyond the lower 48 states. The weight and size of the item may also be factors in calculating the cost.
Due to this situation, and to thank you for being a loyal customer, we issued a credit to your account. This credit can be used on a future order and please note, this credit is valid until 4/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
This is my first choice when ordering part for my mustangs. One issue I have is when trying to order a charcoal canister, it seems the part is on an indefinite back order. Not sure if I should place the order considering the lack of a definite date when it'll arrive.
I mistakenly ordered the wrong item. AM paid the return shipping, and all I had to pay was the difference between the items. Very friendly and helpful folks!
I had a great experience, I told the sales men what I had what I was trying to do. He put my information in and told exactly what I needed to complete my project.
I order floor mats for Dodge challenger R/T.
Received floor mats for Ford F150.
Box was clearly marked Ford F150,
Return process is a bit tedious, requiring pictures of box, and items inside.
Hello Jodi,
Thank you for sharing your feedback regarding your recent order from AmericanMuscle. We reviewed your order and we apologize that you received mats for a Ford F150 and not the ones you ordered for your Challenger. It is our goal to have orders shipped correctly and quickly to our customers and we apologize that this was not what you experienced.
We do show that you initiated a return and the replacement floor mats should be shipping shortly. Once they are shipped you will receive an email with the tracking information.
Due to this situation, we issued a promotional credit to your account. This credit can be used on a future order and is valid until 4/30/2026.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Spoke on the phone with Rob H. And he helped me out the greatest! I was calling every shop in Houston to find these parts and got referred to 4 places all to not have them. Called yalls support and was connected with rob and he found everything I needed and conversation about cars was awesome great guy forsure!
American muscle is the best website I have found for my mustang parts. Great prices better customer service. Can't be beaten.
I had purchased a Short Through shifter form AM. I came in and was installed. Problems from the beginning. Shifter is binding so I ordered a new one. Due in Soon.
Need to send the old one back and get a credit.
Hello Thomas,
Thank you for taking the time to share your comments regarding your recent service experience with AmericanMuscle. We are sorry to hear that a short shifter you purchased previously from AmericanMusccle has caused you issues since installing the item.
We reviewed your recent order and we do apologize but we were unable to locate your previous order for a short shifter, but we do see your order for the new one and it looks like it is expected to be delivered on Thursday 1/8/2026. If you would like us to review your original order, please send an email to satisfaction@americanmuscle.com and kindly provide your order information, and a copy of this review for context and we will be happy to see the options available for a return.
If you have additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Ordered bbk cold air induction kit and was exactly as your pics showed and easy to install. Instructions would of helped with some of the install but you tube covered that
Everything went together very well, nice easy install. The only downside was we had to cut the tips off because they would not fit in the bumper cutouts
Good to try this item I will recommend someone else as soon as I receive my item. I hope this is a legit place to all the stuff on my charger.
I don't always order car parts but when I do it has to be from American Muscle simply because of the peace of mind that if something gets lost in transit they will replace it! Or find a way to credit you an item you never received. But you have to check that little box at the end before placing your order.
American Muscle always makes things easy and convient when shopping for car parts.
My last order was sent to my old address (my fault) and was stolen. American Muscle representatives bent over backwards to make it right. I got a full credit and was able to order another item I wanted. THANKS!
As a returning customer, I was unsure whether to give American Muscle another try after my last experience. However, I'm glad I did! They have made clear improvements, and my recent order went smoothly.
I place a vigtland springs order since 12/12 but didnt recieve since today, so i have to cancel that order and get other springs. So ii hope the refund for that.
I put a discount code for the SW25, something like that, and in the order said "it will be emailed" but i disnt recieve nothing yet
Recently purchased a RTR chin splitterfor my 24 Mustang GT, wanted to get it soon to have mounted at the same time as my Diode Foglights that I received as a Christmas present. It arrived sooner than expected, well packed and got the install done already. Customer Service tech on the chat was very helpful, so easy to deal with. AM competitor wanted $200 for shipping, AM had a warehouse not far from me and only charged $25. Will use AM for all my future purchases.
I've been an AM customer for at least 5 years now and never have they failed to deliver (literally)! Quality materials and products at very good prices and quite often are there sales and coupons as well. Thank all those on the American Muscle team for making my shopping experiences and my projects that much easier to navigate and complete!
Been two days since I have paid for my order and nobody has even shipped it. Being that it is a weekend that is normally okay; but these people have the audacity to have sent 8 emails since purchase asking for a review. Here it is you lazy turds.
Hello Collin,
Thank you for your feedback regarding your recent order with AmericanMuscle. We apologize for the amount of requests you received asking you to review your experience with AmericanMuscle. We send these requests to our customers so that we can make improvements if needed so that this is a seamless experience for our customers.
If you would like to be unsubscribed from emails, marketing emails, you can go to one of the emails and select "Unsubscribe" or you can contact us and we will be happy to unsubscribe you from receiving these emails in the future.
We show your order was placed on 12/26/2025, after the cutoff for shipping that Friday, and the order shipped out to you the following Monday 12/29/2025 and was delivered 12/31/2025. We hope that the PA Performance PMGR Mini Hi-Torque Starter (79-95 5.0L Mustang) you ordered arrived undamaged and you were able to use it on your Mustang.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you.
Amy
I purchased my drive shaft and recently Z AUTOMOTIVE TAZE WITH DOUBLE BYPASS. Such great staff of people to work with. If don't know what item your purchasing a team member will get in touch with you within seconds and explain everything your purchasing. Quick delivery as well I just love American muscle great company no complaints just solid team of hard working people. I recommend them over and over ten thousand times. Continue to do great things over there American muscle!
-Antonio Nicholson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dana,
Thank you for taking a moment to share your feedback regarding your recent purchase with AmericanMuscle. We reviewed your order and we do apologize for the difficulties that you experienced while placing your order.
All our our orders do go through a security verification process and there are times that we will need additional information, or the orders are automatically cancelled. This could be for various reasons from incorrect billing address provided, to incorrect code on the back of a credit card. These are just a few of the reasons that an order may be cancelled or placed on hold.
We understand this was a frustrating experience for you, and we issued you a promotional credit to your account and this can be used on a future order. Please note, this credit is valid until 4/30/2026. If you have any additional questions or concerns please contact us and we will be happy to assist you.
Thank you,
Amy