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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy and fast; some of the material was different than expected
I am very happy with my purchase from Anniecloth. I will be making more purchases from this company in the future. I will share my experience with my family and friends. Good company to do business with.
Had what i wanted but my usual size choice XL was waayyy too XXX! I went thru computer purgatory (3 tries) to start return...then realized that you folks DON'T EXCHANGE! Iwent to the manufacturers website & ordered the right side. You folks send me a return label, but I changed ymind & gave the dress to my granddaughter for hs graduation.
Easy shopping thanks I am delighted. I am sorry I must return two items, they are too large. Overall I was very pleased.
I'd like to return all four items they were all too small. I reached out to the company they said they would email me I never received it. What can I do?
Dear Customer,
Sorry that you are not satisfied with the item(s).
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
As for your return request. We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information. But you have not read the email.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
If you can not find the email in spam folder as well, you may contact us with your other email as hotmail.com might block our emails. Or you may contact us via chat.
Please feel free to contact us by email at service@anniecloth.com or chat. We will reply to you within 24 hours.
Best regard,
Mandy
ANNIECLOTH
Looks great I just hope the sizing is right
If product quality and fast shipping are as positive as the ease of shopping, I would be very satisfied.
Love the choices and styles but they did not fit. They were way to long for me but very nice.
This was my first time ordering from Anniecloth. I had seen advertisements on line and thought I would try it. I'm so pleased with the blouse I bought. It's pretty, fits well and is exactly as advertised. I will order from them again.
Sizes are all over the place. Fabric is cheap. They try to negotiate returns instead of refunding your money.
Did not meet my expectations for the clothing and did not like the material.
Very easy to negotiate but the size was much larger than expected. The cloth is woolen cloth not wool.
Easy and affordable. Came early. Descriptions were accurate.
I have ordered from annie cloth before always a pleasure to shop with you.
Your pricing is excellent and the quality of your clothes isvery good. I have ordered before. Love your store.
Great items and quick shopping. Hope all fits and no returns.
Difficult to pay out... but e njoy your merchandise... hard to choose as the clothes are different fabrics.I like most of my purchases very much. So do my friends. I have plenty in my closet now so I wont be shopping much anymore. Please know that does not mean i am unhappy with my purchases,, it means I dont have need for more now. So this is goodbye for awhile. JStclair...
I ordered three dresses and you sent 5...I will give two as gifts. But in the future I wont repeat tapping my purchases,...The boots did not fit so I gifted them also...
I enjoyed my shopping trip. I had difficulty checking out. That might be my problem. You have many reasonably priced items and I am a grandmother so some items are not for me!,! IT IS LATE SO GNIGHT,!
I came on time actually might've had a little early never saw that part was great. I just wish it had looked more like the picture.
I responded that I received my order, but the dress is too large and I want to return it. I have not been contacted with instructions for the return. Can you help?
Dear Customer,
We sincerely apologize for any inconvenience caused by the sizing issues you have encountered with the items in your order.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Per checking, we have replied your message and sent return label to you yesterday. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com
Best regard,
Mandy
ANNIECLOTH
Everything is satisfactory, delivery a little slow. Product is worth the wait.
Love to shop with AnnieCloth but the shipping costs are ridiculous.
I would order more often were it not for that. Also returns are unacceptable.
Love to shop with AnnieCloth but the shipping costs are ridiculous.
I would order mor often were it noth for that.
Ok, it took awhile but came in good shape. My mistake I ordered the wrong size!
My purchase arrived, tried it on and it was too small, so I needed the next size up. Went back on line to see if I could exchange it, because there was no phone number to call or human voice to talk to. I finally had to go on a chat line and e-mail back and forth. Only one problem, the computer sent back a jumble of words that did not give me an answer and that was it. So, now I am stuck with a garment that is too small and I'm out $27.00. Never again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us and bringing to our attention your recent experience with our return process. We apologize for any inconvenience or frustration this may have caused.
We understand that a clear and straightforward policy is important to our customers. We will regularly review and evaluate our policies to ensure that they are clear, transparent, and easy to understand. We appreciate your feedback on this matter.
Please understand we do not support exchange currently. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. You may check further information on our https://anniecloth.com/information/return-refund-policy
We apologize for the difficulty you have experienced while trying to complete your order. We understand that a smooth and efficient ordering process is important to our customers. We are continuously working to improve our payment processing system to ensure that such issues do not occur in the future.
As for your effort to get return label. Actually we replied every emails you sent about return. However it seems that our email was block by aol.com which case you to contact multiple times to get the label.
In any case. Thank you for choosing us for your shopping needs. We hope that your granddaughter enjoys wearing the dress on her special day and that it brings her joy.
If you have any further concerns or questions, please do not hesitate to contact us at service@anniecloth.com, and we will be happy to assist you.
Best regard,
Mandy
ANNIECLOTH