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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The product was not as described or pictured on website. NEVER order ftim here. I expected a sweater with 3D embellishments but recieved a polyester t shirt type item. Not even close to what I otdered
No way to get in touch with seller to get return authorization. If you're lucky enough to figure out how to get one I understand you only get a portion of your money refunded and have to pay to return to China. Seller review on internet really bad. Should have read first
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the return.
We regret to see that you are not able to get in touch with us. May I know how did you try to contact us?
You can write email to service@anniecloth.com or create a service ticket at https://anniecloth.com/contact-us
By email we will reply to you within 24 hours.
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
For return request, we now have return address in your country and you do not need to return to China. Customer can simply submit return request online at https://anniecloth.com/order-query with order number and email, or contact us by chat or email for a return label. The refund will be made automatically when the parcel is returned to us.
Satisfying every customer is our mission and pursuit. But as some reviews have said, we still have a long way to go. We thank all customers for their voices and we thank every customer who is willing to witness our growth.
We will always continue to improve the quality of our products and services to meet customer needs.
Regarding this issue, our representative have sent an email to you and ask about return item & reason, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH
Took several weeks to get but finally arrived. Ordering was easy.
The items were a little large. I should have ordered one size down. They looked really nice. I may try to return and order a smaller size.
Out of a couple of items I wanted. Never could get my order to show free shipping so I took items out that should have given me the free shipping.
Always satisfied with item, it came as quickly as possible considering it was December.
I liked all of the size information
Very poor material. Not what I expected. Nothing fit as it was sized.
Disappointing. Will not by from here again. Not likely to recommend
I've enjoyed browsing and purchasing from this website featured on Pinterest. I've had spotty luck with clothing online, but good experiences keep me in the game. This time will be the last, probably. The coat arrived with an unpleasant chemical odor and strange felt-like fabrication, not wool. Not the garment shown online. The search for online return authorization led me into a loop of webchat no functioning, website email return site, all requiring an ORDER NUMBER. The invoice with the coat showed a different company and no order number. The coat bought thru Annie cloth site was made by different company. The invoice DID show a RETURNS ADDRESS, so after some backtracking thru PayPal I found original purchase order number. I shipped the coat to the invoice "returns address" with my letter outlining all order info, with numbers with request to refund original payment method. They sent me an email explaining they could not receive the coat as it was sent to an improper address, so no refund could be issued. But viewing the circumstances they offered to refund 50% of the price if I would please amend my comments. I have done so, with a fuller description of the actual experience, with a mindful warning: Buyer beware.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
Please note that we work with a variety of manufacturers and suppliers to offer a wide selection of products to our customers. In some cases, orders may be fulfilled directly by the manufacturer or supplier, which may result in invoices or packaging with different branding or information.
Usually after the customer places an order, the order confirmation email or the order shipping email will be sent directly to your mailbox, if you don't find it, you can try to find it in spam list.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. Your feedback is highly appreciated and we will forward it to our relevant department.
About returns, upon checking, we never have received your return request or inquiry before. Please note that the address on the received package is not our return address, it is only a hub of the shipping company, Item(s) need to be returned to our fulfillment center. You can check our return policy and how to return via https://anniecloth.com/information/return-refund-policy. We've sent an email to you today about your issue, please check soon.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by chat or by email at service@anniecloth.com, our service team is 7/24 available on chat and will reply to email as soon as possible.
Best regard,
Ashley
ANNIECLOTH
Nice items. Would like to know size model has on. Delivery tracking process is challenging.
The leggings were not as pretty as they show in the catalog. They are very soft just not what as pretty.
What happened to the 20% discount? Very confusing!
It was efficent. Shipping was faster than last time, however I was under impression item was from here in USA until final billing.
So disappointed. I ordered this 2 sizes lg thinking it would be large enough to wear a sweater under in winter.Definetley not a plus size.
I'm a first timer,when I saw you had Plus sizes,well,I just had to try a few I've had my eye on.
Loved both tops...they fit well...the colors were exactly as I ordered.
This is my first order. Although the item is well made I find the sizing a bit too small.
I am very satisfied but did need to alter the side seams, since they stuck out too much in hip area.
Very good! The dress is lovely & the delivery was good.
First time ordering. Some of the items are lighter weight than I expected. Will have to find something to wear underneath. I may order from Anniecloth again.
First time ordering. The website is good and I was able to take advantage of good sales. I hope shipping and quality are as good. If so, I will continue to order.
I would like to return the shirts that are small. The extra-larges size is not really extra-large size. I think I have to keep them. I received No return authorization from Anniecloth. I should have accepted the discount. I thought they would have let me return them.
Dear customer,
We apologize for any inconvenience caused by the sizing issue with the shirts you received. We understand how important it is to receive clothing that fits properly.
Please note that all purchases (except Final sale/Clearance item(s),Free Gift, Swimwear, Underwear, Panties and Accessories) can be returned within 30 days after you have received the last package of your order. We have sent a return authorization email to you, but we have not received your response yet.
Please check your inbox, including your spam or junk folder, for this email. You should be able to find the return label in the email. If you cannot locate it, please contact us again, and we will resend it or provide further assistance.
If you are still unable to receive our emails, please contact us with an alternative email address (such as Gmail) or via online chat, which can be found in the bottom right corner of our website.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the product.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Upon checking, the item you bought is a printed shirt, the Santa Claus pattern are color-printed to make a 3D effect, which has been indicated clearly on the product's page. We apologize for any misunderstanding made, but it seems that we are selling what we show online. Hope for your understanding.
We understand how frustrating this can be. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at service@anniecloth.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
Best regard,
Louisa
ANNIECLOTH