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AppleReviews 2,094

2.1

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Apple Reviews Summary

The company enjoys a reputation for high-quality products that are well-regarded for their performance and reliability. However, customer feedback reveals significant dissatisfaction with their customer service, particularly regarding response times, support effectiveness, and issues related to returns and refunds. Many customers express frustration over service delays and a perceived lack of accountability, leading to feelings of neglect and disappointment. While brand loyalty remains strong among some users, the increasing number of complaints about customer support may jeopardize long-term relationships, suggesting a need for the company to enhance its service approach and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
446
value
418
shipping
299
returns
301
quality
404

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GB
1 review
2 helpful votes
Follow Foxcalledneo I.
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This company tie you in to subscriptions and change the prices and bill customers without warning. It's an aggressive business model and their 'refund policy' seems only in place to look good on paper.
BE HIGHLY WARY OF APPLE THEY ARE NOT WHAT THEY SHOW THEMSELVES TO BE.

Date of experience: April 4, 2024
AE
2 reviews
1 helpful vote
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Doesn't integrate well with non-iOS devices. If all of your devices are in the iOS ecosystem then things work well, but if you are trying to work with an android device alongside the iOS device the solutions are very hacky at best.

Date of experience: March 28, 2024
New York
1 review
0 helpful votes
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Despite some of the criticisms thrown Apple's way regarding overheating and the perceived downgrade in the FineWoven cases, my experience has been nothing short of fantastic.I'm absolutely thrilled with my new device!

I'm loving my new device! Despite some initial Wi-Fi calling issues, the transfer process was surprisingly easy. Shipping was quick, and overall, it's been a great experience

Date of experience: March 19, 2024
Canada
1 review
0 helpful votes
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I $#*!ing hate apple
March 17, 2024

Apple hasn't been doing nothing but letting me down for the past few months, I've had my iPhone. They require billing information when you're trying to download a free app that's all I have to say. Constant horrible customer service unresponsive. They're very quick to take your money, but it takes almost a month to get a refund not worth it at all. The price tag is far too high for such a garbage UI. You're basically paying for a scam. Great job Apple you $#*!ing suck.

Date of experience: March 17, 2024
Albania
26 reviews
1 helpful vote
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The best
March 15, 2024

I recently purchased an Apple smartwatch, and I have to say, it's been a game-changer for me. The functionality and convenience it offers are unparalleled. Not only does it seamlessly integrate with my iPhone, but it also helps me stay organized, motivated, and connected throughout the day. The design is sleek and stylish, making it suitable for both casual and formal occasions. The health and fitness tracking features are particularly impressive, providing valuable insights into my activity levels and encouraging me to live a healthier lifestyle. Overall, I couldn't be happier with my Apple smartwatch, and I highly recommend it to anyone looking to enhance their daily routine.

Date of experience: March 15, 2024
Georgia
1 review
0 helpful votes
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APPLE GIFT CARD
March 7, 2024

Apple replaced its gift card sleeve that cards comes in and when purchased and open the cards are damaged codes or not readible apple will not refund or replace cards and puts all blame on stores where bought from and stores will not replace or refund nither.

Date of experience: March 7, 2024
Hong Kong
1 review
0 helpful votes
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Nothing about it justifies its price tag. Their laptops are especially horrible in quality. Mine heats up at the simplest things. I could never recommend their laptops to anyone.

Date of experience: March 2, 2024
Illinois
1 review
0 helpful votes
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Locked me out of my iPad
March 1, 2024

Do not under any circumstances deal with this company...

I managed to lock myself out of my iPad (forgot the code). I couldn't remember the email I used for it for it was used very rarely. So they asked me to prove ownership. I went to BestBuy where is was purchased in 2018 and they were able to print me the invoice INCLUDING the Serial number which matches the box and device I have Proving I own it, however since it's been longer than 3 years were unable to print the actual receipt… They at this point are still refusing to unlock it… My wife and I added up the money we have spent with apple over the last 3 years and it was ridiculous over 26k! That is all gone now, I will NEVER buy another apple product ever again after this experience. This isn't even the first issue I've had with them a few months ago they locked me out of my phone for 3 weeks. Any company that can just lock you out of your device at will is not a company I wish to continue to do business with, especially amid all of the accusations they are using forced labor in certain places around the world… Today marks the day Apple lost 6 customers forever. We might only be 6 strong but when you operate the way they do those numbers will start to multiply... Buyer beware, not worth the price of admission…

P.S. 0 Stars it forced me to pick one.

Date of experience: March 1, 2024
Louisiana
1 review
0 helpful votes
Follow Matt M.
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I purchased an Apple iPhone 15 pro max back around 4 months ago, along with the Apple care plus protection policy; and, after my phone broke from a fall, they REFUSED to make good on the insurance policy. I'm out of $1200, because this company is unethical and does poor business. If you want a quality product and a quality company, go to Samsung or literally any other company other than Apple. I am personally never buying another Apple product again. They do not value me or you as customers. They do not care about the little guy. They only care about money and their bottom line; and, in doing so, they have sacrificed that which made them the largest tech company in the world.

TLDR: Go to another company and give them your business. Apple will screw you.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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This amazing company is making me wait three weeks to get access to my old watch after my new watch got taken from me. I no longer have the password to the old email apple id. I understand that they are protecting me from a potential theft situation. But, making me wait three weeks to verify my identity is RIDICULOUS! Shame on you. You could verify my identify in a matter of a few minutes. Their excuse, its an automated process. That is horse $#*!, what a shame for your company and the poor service you provide.

Date of experience: February 27, 2024
Minnesota
2 reviews
0 helpful votes
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My kid has an IPad. Apple allows borrowing money to kids. Even when my child does not have funds, apple allows for in app purchases. Then the iPad is not allowed to download any new aps until the balance is paid. This includes any subscription the child might have on old games they no longer play.

Date of experience: February 27, 2024
Canada
1 review
0 helpful votes
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Candy crush overcharges
February 26, 2024

It's ridiculous, I submitted that I didn't do all these buys they came back denied, I did a test last night bought 1,3.99 charged for 2 they're ripping people off! I'll join anyone want to do a class action suit! Totally MAD!

Date of experience: February 26, 2024
Kentucky
1 review
0 helpful votes
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Apple Refuses
February 25, 2024

A couple of days ago I accidentally tapped on Apple TV Plus which took out 9.99 from my account. Once I realized I had made an error I disputed the charge. Both times I was denied a refund. Today I called Apple and I was told I wasnt eligible for a refund. I ask the representative what the eligibility policies for a refund. Both the representative and her supervisor couldn't tell me the eligibility requirements that I would have to contact there legal department. Sounds crazy? Because it is crazy. I've been an Apple customer for 20 years. I'm done with Apple.

Date of experience: February 25, 2024
New York
1 review
0 helpful votes
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No Refunds
February 20, 2024

Apply will not refund me of a mistake purchase! On my son roadblock! And can't even get a reason why my money can't be returned! Very frustrating

Date of experience: February 20, 2024
New York
1 review
1 helpful vote
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Apple Watch order cancelled
February 16, 2024

I order an ultra 2 watch paid courier service waiting to be delivered when I see no one comment I decided to check my order and see it was cancelled I called customer support they said they checking to see what was the issue after half an hour on the phone the rep rudely cut off our call

Date of experience: February 16, 2024
Florida
1 review
0 helpful votes
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I've been an iPhone user since Apple iphone four: never have I had such a lousy case - I bought their clear case I received it December 2023. After breaking two screensavers in two weeks I decided to complain about it yesterday when I put on a $35 case from Amazon. Night and day the buttons are easy to push it's sturdy it's not slippery. Apple doesn't give you an opportunity to complain so I'm complaining here. Fortunately my credit card company gave me my money back.

Date of experience: February 15, 2024
GB
1 review
0 helpful votes
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My partner and I ordered two £1,200 phones yesterday from Apple, we were both promised a delivery date of today, my partners phone is due today following several confirmation emails, I hadn't received any notifications so knew something was wrong, only after chasing Apple did I find out the phone wasn't going to arrive today, I could have quite easily spent all day waiting for a delivery that they knew was never going to get here, maybe if the CEO spent more time concentrating on his companies failing customer services rather than buying super yachts he may have a better business. Forget the business aspect, its just a horrible way to treat other people

Date of experience: February 13, 2024
Oklahoma
1 review
0 helpful votes
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The updating is stupid
February 12, 2024

Just because ONE payment declined, I can't use my card anymore. It's really annoying, it's hard to deal with, and I can't update any of my apps due to it. I don't understand why my billing information has anything to do with updating apps, but it's generally stupid and i' so confused on why it's like this, there is no significance to the reason.

Date of experience: February 12, 2024
Australia
1 review
0 helpful votes
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Sneaky and not credible
February 12, 2024

On the highway of life, Apple is heading to a intersection, turn right is the do the wright thing direction, turn left is lets see what we can get away with. Guess what Apple has already got the left indicator on.

Date of experience: February 12, 2024
Ireland
1 review
0 helpful votes
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IPhone 15
February 10, 2024

I upgraded from 14 to 15 and I'm so disappointed. The 15 has a terrible camera 😭 I wish I could get my 14 back but I sold it on

Date of experience: February 10, 2024