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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great service. Expectations on timing met. Very professional and timely.
Needed a battery and to my surprise got a refurbished phone in 2 days!
The phone screen was replaced by a very Competent person who did a great job, quickly and with no problems. It was replaced by a mobile repair employee who came to my house and worked lout of a van. I would have preferred to have gone to a brick and mortar building at my convenience rather that having to schedule it and being tethered at home for 2 hours.
The process was very streamlined and simple. I wa able to resolve my issue from start to finish in a few hours. My repair was completed within that same time frame as well. A very straightforward process.
Easy to schedule repairs and they can even come to you.
My experience was great they were fast to arrive at my location, got my phone fixed really quick, friendly, and great communication
The tech was amazing! He kept me updated as well as being patient. He fixed my phone quickly and explain everything! Would definitely recommend him again!
Everything was Fast and easy, what more can you ask for. Wish everything would work like this! Awesome work
This was one of the easiest experiences of my life. I loved that he came right to my location and fixed my phone with nothing for me to do! And the tech was a very cool young man! Thank you!
My CSA Joseph was fast friendly and very very helpful. He made my appointment to fix my phone and checked to make sure they had what was necessary. It was a pleasant experience. I didn't know what to expect or long it would take to make my claim but he made it so easy!
The customer service was great—everyone I spoke to was friendly and helpful. However, I was told during my initial claim that I could upgrade my phone for $275, so I went ahead and bought accessories in preparation for the new device. Unfortunately, the phone never arrived, and when I followed up, I was told the offer was no longer available. That was really disappointing and felt like a waste of money. I would suggest only offering deals that are guaranteed to avoid confusion and frustration. Great service, but poor follow-through on promises.
The process was extremely easy. The customer service was above and beyond I am beyond amazed.
They solved my problem, and answered all my questions. Especially the gentlemen that helped me. I try to leave a review but the phone got disconnected. He was excellent. Thank you Salee K
My experience with AT&T been with them for a long time and I like them. The replacement was 123 very quick a phone call a couple of yes and knows and what happened and replacement was there in less than four days I can't complain that's why I'm with them it would be nice to get a next upgrade. That would be cool. I have a 13 pro and it'd be nice to have the 14 pro make me happy even though I'm happy now with you guys, but a big cheese and smile would be great.
The technician was professional and knowledgeable.
My first time getting my phone repaired and it couldn't have gone any better! My technician was fast and professional. I will definitely be going here in the future!
This was probably the quickest and easiest claim to file. I received my replacement quickly and instructions were super simple!
The experience was amazing and it was fast. The gentleman was nice and explained what the service was.
Every step was very easy from filing the claim to fixing a cracked screen. Communication was great from beginning to end…including the tech keeping me updated on timeframe. The repair was done in no time and couldn't be happier with the overall process!
I suddenly realized I had lost my phone. Looked everywhere I had been with no luck. We went on line and put the info in and in minutes we were able to complete the transaction to replace the phone. It arrived a few days later. Thank you for the speedy efficient service. I was in a panic
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members