AutoLossReviews 283

I wanted to extend my heartfelt thanks to you and your team for getting me top dollar on my vehicles diminished value. My vw Jetta was severely damaged and the final repair bill was over $8,500. At first the insurance company offered me $1,200. I contacted Autoloss and spoke with Monica. They provided me a DV report for $6,500. After going back and forth with the insurance company for a few months I settled for $6,200. I was very happy with the outcome as well as the service I received from autoloss. I' d recommend Autoloss to anyone I know. D. Johnson. Phoenix, Arizona

I found using autoloss a pleasure. I am on the east coast so I was slightly hestitant to use a company on the west coast. I liked that autoloss opened early so I was able to speak with the owner on my timeline. Monica was always friendly and helpful. She really seemed to have a lot of expertise dealing with the insurance companies. Autoloss completed my total loss claim and negotiated with them as well I was very pleased with my payout. Thank you autoloss Marie l

Like so many others, I was ripped off by Auto Loss. Monica Fisher promised me results that are unrealistic and then strung me along for months by giving useless advise. Farmers Insurance basically laughed at the Vehicle Diminution of Value Report prepared by Auto Loss and said they have a reputation for greatly over stating diminished values. My Lawyer informed me that companies like Auto Loss are "Toothless Tigers" who talk a good game, take your money and disappear. Don't fall for this scam! Insurance companies aren't stupid, they run their own diminished values and make you an offer, if you don't like it hire a Lawyer because that is the only way to motivate Insurance companies to settle.
Auto Loss took advantage of me by using deceptive trade practices and they will do the same to you. Update: Monica suddenly remembers be! LOL! Farmers Insurance offered me a low $1000 settlement in the beginning which is way I hired Autoloss Inc. I was promised a more substantial settlement,. Which was not the case, Autoloss Inc. has no ability to generate better offers, they are just hot air!

I contacted Autoloss from Portland, Oregon following a poor evaluation from the at fault insurance company. Monica was attentive and supportive. That's really where the good experience stops. There appeared to be a real possibility that the report they were going to create would have allowed my attorney and I to negoitae the actual cash value of my truck (ACH). In the end, we decided to go with them... What a poor choice... Do more research before taking the bait.

DO NOT WASTE $300! GO SOMEWHERE ELSE!

Once the report became final, I was blown away how poorly it was constructed. Honestly, writing style aside, the actual data used wouldn't have done anything for our negotiating leverage. Do not use this company. Nobody cares... Crappy job, shame on you for acting like the reporting you're doing does anyting that is purported in your qualifications--which by the way--was half of the 5 page report. I cant believe the investors, managers, evaluators, and IT system analysts sleep at night? I'd find a real job so I could live with myself.

Thanks for nothing. I settled with the at fault company for $25,000.00 on my own.

I hired Autoloss to try and get abetter settlement from Allstate. Monica was very friendly and attentive, until she got my money. They did get me a report very quickly and sent it to Allstate. That is all they did. They then ask you to do all the work ion order to get your claim. The reality is that all the insurance companies in the U.S. know of this operation and they don't give them any credibility. Allstate asked if they could do an additional inspection of my car and raised their initial offer of $2500 to $5445. Monica had originally told me that I could expect $8500. I asked them to go and do their job, they did nothing. I have called repeatedly and Monica has never come to the phone again, always handing me off to an assistant.

I am settling today with Allstate for what I was able to negotiate on my own. Autoloss did nothing and didn't do any of the things they initially promised, Just a couple of scammers taking honest people's money. When you ask for a refund their is a laundry list of requirements in order to get your money back. Not worth my time, so I am writing this post to warn others to stay away from this horrible and deceitful company. It is pretty simple to see when you look at the reviews that everything I am saying is true.

Whatever they respond to my post, don't believe it, just more of the scam. I am reporting to the BBB.

What all the negative reviews say. In My Opinion, a humongous waste of time and money. Yep, Monica is your BFF until you run into problems. When that happens good luck getting a return call/email. And Monica can't even spell! Says a lot when a *cough* business sends emails and templates you are supposed to submit filled with gross typos! RUN. Please do yourself a favor and Do Not give them a dime. You can do better on your own for the *lack of* service they provide. Oh, and when you call Monica out, she turns into a petty little $#*!. The nastiest and most unprofessional *business* I have ever had the displeasure of hiring.

These people cannot do anything for you if your in Texas, don't know about other states, and are a huge waste of time. When if first contacted them Monica the ceo was jonny on the spot calling and emailing and assured me that i could get my money back if I was not satisfied, not you need to read the refund policy and it could take up to half a year. The insurance company of the guy that hit my car is not going to pay anything more and the insurance commission will not do anything about it because there are no laws in Texas governing demished value. I first contacted autoloss on 7/31/16 and it is 10/27/16 and this process has been a waste of time and I will be very suprized if I see a refund and If I do no telling when that will be. She made sure to tell me i could have a refund if I wasn't satisfied over the phone so that there is no record of it. There has also been 2 times that i have called and left message and got no return at all for around a week so i had to call again and then it is only reply by email. Don't waste your time. Hire a lawyer or just take what is offered but this company is not the way to go.

Update:

After I sent in all the information that Monica said I needed for a refund I waited well over 90 days for my refund. Surprise surprise I did not show up. I then contacted them again and asked why my refund had not arrived, and was given an excuse, but told they were sending it right out. About a week later I did finally recieve my refund.

I made the mistake of using AutoLoss to provide me with a useful vehicle appraisal in my attempts to recover diminished value after being struck by another motorist. They essentially provided me with a listing of four comparable vehicles off of one of the search engines for pre-owned vehicles. They included a statement of the obvious regarding buyer preference between two "identical" autos, one repaired and the other original. The insurance company I was dealing with (State Farm) basically laughed when I mentioned AutoLoss. State Farm made several offers to settle, the final one less than half of what AutoLoss stated I deserved. Rather than drag this situation out any longer (7 months), I took State Farm's final offer. They could not have cared any less about the "appraisal" from AutoLoss.

The losses I incurred from the accident include the fee to AutoLoss...

Same story here as there are in many other negative reviews. Came upon their site and requested more details. Monica Fisher calls me the next day, sells me on her pitch and I pay the $200-300 fee. Was told they'd send me a detailed claim packet the following day. About a week later I finally get it. The vehicle used was wrong, along with the options. To make matters worse, although it does state some competive facts, it is nothing more than a template she gives to everybody with your vehicle used. After going back and forth for months, and money getting tight as I was off work from the accident. I emailed auto loss, com to discuss a refund and twas immediately shot down. The insurance company sent the Iowa law stating they didn't have to pay which I forwarded that to Monica for proof. She them wanted to hear it from someone working for the state. Sent that one to Monica too and she wanted yet someone else to confirm it! I sent one more confirmation and I never heard a word from auto loss.com again, nor Monica or the 50 random email addresses this company has with phony name sigs at the bottom. I never did receive a cent back and honestly got no help. "We'll fight for you" means they will let you confront the company and when they say no, you return to Monica and she tells you a response. Not exactly a solid argument when they can't talk to your company themselves. This entire business is a scam.

Not to put down their methods but obtaining a diminished value figure using auto auction results is something anybody can do plus this method isn't accepted by the insurance companies. Do your due diligence and find an auto diminished value appraiser that uses only dealer quotes. They are very hard to find because that method requires diligent work. Always check a company's BBB rating too. This company has had multiple complaints.