Ordered a suit online, they shipped all but the jacket. Turns out that they didn't have the suit jacket in stock, so they had just cancelled it without telling me. Now they refuse to give a refund for the vest and pants, even though without the matching jacket they are useless. In summary, they stole $1000 from me.

I ordered a men's sweater from Banana Republic. I ordered a large and it was about 2X in sizing. It didn't fit my son-in-law at all--he was swimming in it. He wears a large. Since it was on "Final Sale", there was no exchanging it for a smaller size. I will not order from them again. I would give them zero stars.

Banana Republic posted an ad on Instagram with an androgynous person in a smiling pose, a blue puffer jacket. I ordered it because I thought the woman looked friendly and I liked the color. I chose a large. I received a man's puffer jacket for a huge man, should have been XXL, and when I tried to return it, I was told it was non-exchangeable, no flexibility. This is pathetic. All stores that sell online tell you what gender you are ordering so you can determine size accurately. I think Banana Republic is dishonest and untrustworthy.

Its about the lady on checkout register when i went to (banana republic) toronto premium outlet. I had with me my brothers employee discount card and i was willing to use it but then when they told me they can't do it unless the person who owns it is with us. I immediately get that and said no problem i still even purchase what i got. After shortly i came back with my brother as he was around there in outlets and requested if they can refund so that we can use discount card,, she was so rude and unnecessarily was giving lecture and how i can't pay and blah blah when i used the same card many times and she could have told us politely, she was giving so negative vibes,, just because of that lady i am not going to banana republic ever! So disgusted with that $#*!.

I ordered a jacket for my daughter as a gift. I ordered what I thought was a tall small and they sent a small which didn't fit her. It was a final sale and they would not help me exchange the item for the correct size. Terrible customer service and terrible policies

I contacted the online customer service to return a couple items. My invoice says I have 45 days to return. Customer service said they cannot accept them due to the change in their policy to 30 days. EVEN though MY receipt says 45 days. I am very upset

Razlin was an excellent stylist! Helped to pull my vacation wardrobe together. Great knowledge of inventory and style! Made life easier. She was very nice. Thank you, Raz!

Placed an order and realized it was not the fit i wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely wont buy from them again. Spoke to Shannon Johnson and rudely laughed and when i asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn't fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it's apparent they just don't care.

It's with reluctance that I write this because I bought at least half of my wardrobe at BR for over three decades. However, in the past few years, it's gone from a 10 to a 2. The materials are cheap, the clothing isn't sized in any cogent way and the Customer Service has declined significantly. Don't even think about doing online ordering. It's a nightmare.
Their Customer Service is just silly. They also ask far too many personal questions before you can even speak with someone. (There are also 5 personal questions to change your password; I gave up). If they paid as much attention to the quality of their clothing and their customer service as they did to the security of my account, I'd still be a customer. I've gone back to J. Crew, after a 25-year gap (no pun intended), and also shop at Nordstrom from time to time, as well as a couple of boutiques. What a shame!

Vielen Dank für Ihre Arbeit! Alles ist prompt und von hoher Qualität! Wir hoffen auf weitere Zusammenarbeit!

I placed an order for a dress on 07/15.6 days later on 07/21 I received an email that the item was out of stock. What? The order should not have been completed and money taken from my account if the item was not stocked! I will not order from this company again. Or affiliates, which is a shame because I order most of my kids' clothing from the Gap. I'm usually an easy-going person but waiting almost a week for an item I think will be showing up at my doorstep any day to then be emailed that they don't even have any of said item? Ridiculous. Sure my money will be refunded, and they were kind enough to give me a whooping 10% off my next order. But I won't be getting what I ordered and now have to look elsewhere and hope I can find something that will make it to me on time.

Unwilling to assist a long standing customer with an exchange. Be weary of placing online orders with them. Disappointed!

I bought a dress online as it was not available on store. I purchased petite small size but still big I understand it was a final sale and no return but I am just asking them if i could at least exchange it to xs same item but they were not friendly and helpful. They should clarify it on their website that it should be no return no exchange! Just wasted my money and will never buy on this store again! Beware!

If your not perfect and happen to make an innocent mistake, BEWARE! Some of us have been loyal Banana Republic customers for decades though if your human and happen to look at the date, on your on-line order that it is BOLD Big letters, Look again! I made an error and got the delivery date mixed up with the order date, thus I was 2 days over the order date and 5 days before the delivery date, when I tried to return an item. NO EXCEPTION, 20+ years of being a loyal customer and BR couldn't even give an exception. I find it interesting that it's okay if they don't deliver on time, deliver the wrong items, and don't meet the customers expectations BUT if the customer makes an innocent mistake, there is no exception.
Thank goodness there are other options to purchase clothing from.

I've been waiting for my order since may, pay for home delivery still hasn't arrive, worse service ever, not recommend to buy in this website

One of my favorite and go-to shops for casual clothes. I can put together great combinations and looks for every day wear. It's casual, comfy and professional all in one. They often have bargain sales and a decent rewards program. I can always leave with something good when I visit.

I lost my connection with Banana Republic when there started to be either to much embellishment on simple things for example a blouse with sleeves or something that overpowered the simplicity of a nice blouse. I have so much vintage Banana Republic like a nice fur vest not to long or to short, suede like material with a fur collar and a nice zipper. But years later I go in and the fur vest are huge with scratchy fur and twice the price. Everything looks Boho. Toooooo expensive and not flattering and frankly I don't see anyone wearing it. Not even the sales staff? Do you need help understanding what women like? You nailed it years ago. What happened? I would love to help you. I miss going to Banana and loving what I purchased.