On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A terrific length to go with my "Staircase To The Moon" pendant. A Christmas present from my husband but my neck is thicker than he thinks! Now perfect length.
Love It.
Please don't buy without being sure that you or your loved one will be happy with the purchase. You won't get your money back- even for a gift bought for Christmas and never worn. Store credit is not the same thing!
Once the order has been placed the parcel is in the mail Also the prices are very reasonable. At all times
I bought the 15mm pearl pendant in silver. It's a perfect size and sits gorgeously on a 3mm x 40cm black neoprene necklace. Very comfortable, very lightweight and already I've received many compliments. Very happy with purchase.
I had been searching for a gold wire choker everywhere so was very happy to find it at Broome Staircase designs. The lady I spoke with was so helpful and packaged the items up for me and posted them asap. They have arrived promptly and are exact what I wanted I am so happy. Customer service was amazing Thank You
Very happy with the earrings …. Bought the blister pearl pendant in Broome in 1979…. Now I have a matching set of Broome pearls
Everything was positive about the jewellery but presentation could have been better!
Just a pity with how they arrived in the post. They were in a padded mail bag. They weren't wrapped up carefully and were just plonked in a little bag into the padded bag. This doesn't look like professional jewellers. I was disappointed that they weren't just plonked in the padded bag.
Always great experience shopping at Broome Pearl's in Mandurah WA. Very friendly helpful service and. They carry a large range of sizes in the rings!, recommended
Good experience & customer service from Sabine was excellent. I needed to send back & exchange for a smaller size ring and decided I wanted a different style too. Shipping was fast and I'm very happy. Would recommend Broome staircase designs if looking for pearl jewelry
Beautifully presented display of fine pieces across a wide range of affordability.
Staff bring everything positive and lovely to the experience of browsing and purchasing from Staircase.
Broome Staircase Designs is always so fast with delivery, has long belt packaging and products are always perfect. Thankyou!
Very happy with the overall experience.
From ordering on line, communication, fast delivery. Thank you
Beautiful earrings which were given as a gift. The recipient loved the earrings. I always receive lots of compliments when I am wearing jewellery from Broomstaircase. Products are always delivered in a timely manner.
Wonderful customer service! Packed beautifully & very quick post. Always the best online shopping experience!
We love puchasing the pearl jewellry from Broome Staircase Design because Sabine and Myra always greets us with a smile. They are proffessional and make us feel welcome.
After worrying delays with Australia Post, the pearl arrived, boxed and valuation certificate. Thank you
I have been perusing staircase pendants for a while and finally chose the chile pendant. It is larger than I expected and I just love it. It would be great to offer customers a single earring, and I know this would be against the norm, but I only have one ear lobe ( thanks to Melanoma) and would love a matching earring. Maybe I should buy another pendant and turn it into an earring. I am so happy with the communication with the staff and certainly very satisfied at the speed my pendant was delivered to my Aust Post safe box. It was really nicely presented too. Just lovely. Great value being on sale too. I highly recommend this company.
The earrings that I purchased are lovely, although I had expected them to be a little more pink in colour, having said that I am not complaining, they are still pink albeit a bit pale.
A very easy and comprehensive site. The hardest part was narrowing me selection to just one piece, though I think I need to have another sneaky look!
The items purchased were as described on website but would have appreciated instruction on how to open clasp on choker. Telephoned company for advice - friendly and helpful.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members