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BUDK Reviews Summary
The company has garnered mixed feedback, with some customers praising the prompt delivery and competitive pricing, expressing satisfaction with specific products. However, significant concerns overshadow these positives, particularly regarding customer service, order fulfillment, and product quality. Many reviews highlight frustrating delays, inadequate support for returns, and issues with product reliability, leading to customer dissatisfaction. The overall sentiment suggests that while the company may appeal to those seeking inexpensive novelty items, it struggles to meet the expectations of customers prioritizing quality and effective service.
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Do not fall for this BS! I purchased a $20 sword Mystery Box (actually a pair--seemed like an even better deal at $15 each) and just received the shipment yesterday. "Three times the value" my a**! What I received was a Shadow Tactical (https://www.budk.com/Shadow-Tactical-Tanto-Sword-And-Sheath-3Cr13-Stain-*******) which is listed AT $19.99 and a Red Guardian (https://www.budk.com/Red-Guardian-Ninja-Sword-and-Kunai-Throwing-Knife-Set-with-Sheath-*******) which was listed at $24.99... so in BudK's Bizarro math apparently three times 40 equals... 45. Go back to 6th grade, guys.
This is obviously their way of offloading cheap stuff that isn't moving--especially when demanding a return would end up costing the buyer as much in shipping as just eating the purchase as a mistake. But rest assured I am never buying anything from BudK again when it is available elsewhere like Amazon or Kult of Athena--they've lost a customer of 35 years with these shenanigans.
I ordered a knife on 6/15/22 and payed 25 dollars for 2nd day air. They refuse to refund me for shipping costs and I was hung up on by a customer service rep that was apparently having a bad day, at no point was I hostile or any bit angry. It's currently 6/21/22 and I just got a notification that the package was out for delivery. I would have accepted a discounted price for shipping I wasn't even expecting a full refund. I'm very reasonable and have never had anything bad to say about the company up until this point and it's saddening to know I have to find another company since I've been using them for goods for almost 10 years now.
Hi Ray!
We are truly sorry about your recent shopping experience with us here at BUDK. Please reach out to webcs@budk.com with your contact information so that we have the opportunity to gather the information needed to accurately assist you. We value our customers and stand behind our customer service and would like the opportunity to make things right for you. We look forward to hearing from you.
I just received several items from BUDK. Both knives and a sword. The products are low quality. Actually they are crap. I spoke with customer service and was told they would give me a refund once they received the products. But because the items are not damaged, I have to pay return postage. The return postage is costing me $26.00. Can you say ouch? I'm going to buy from Amazon in the future.
Hi Richard!
We do appreciate you leaving us a review! We value all comments and feedback as this is how our team ensures a stellar shopping experience. We apologize for any disappoint with your recent order. As you indicated per our return policy, due to no damage of the product, we would be able be happy to refund you for the item less the return postage. It is not our intent to cause any unsatisfactory service and we would be glad to circle back to find a steadfast resolution for all parties. At your earliest convenience, please reach out to our Customer Support team at webcs@budk.com for further assistance.
I have no problem recommending BUDK for very cool and unusual products with easy ordering and quick shipping
Customers need realize that less expensive items may not be of the quality anticipated. You do get what you pay for.
I like that BUDK provided fun affordable items.
Hi D. C!
We can't thank you enough for such kind words! It brings us such great pleasure to know that we have provided you with great satisfaction in your shopping experience with us here at BUDK. If you need any assistance in the near future, please do not hesitate to let us know. Our Customer Support team is always readily available to assist.
Ordered from them and they shipped to wrong address. Called customer service and was told I ordered online so they could not help me. Asked to talk to a supervisor and I was told no. The quality of their product is very low, but it was fun and cheap for a little while, but when they mess up and just say oh well you are out of luck. I will never buy from them again
Hello Lonnie!
We are sorry to hear of any inconveniences faced while completing your original order. After further investigating for you, we were able to determine that the incorrect address was inputted when completing your online order. We are actively working with UPS to try and retrieve the order from the incorrect address. Once retrieved we will be able to reship to the correct address that you have provided us. We appreciate you allowing us the opportunity to assist and find a possible resolution. Communications with our Customer Support Management team will continue as we work together to address your concerns. Thank you for bringing this to our attention.
Their smith clearly doesn't know the importance of cleaning metal and properly heat treating it. After just 2 uses on cheap 2x4 the hammer head broke off. You can see the rusted grain within the head where it tore clean off from. That's a very amateur move on their end. I'm a skinny guy and didn't even use half my strength.
Hello Erick!
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further and kindly request for details of your order so our team may assist in making this right for you. Our team is readily available at webcs@budk.com and we look forward to speaking with you soon.
Like the title says this catalog and on line store is the go-o place for cutlery. The Bud-K catalog and on line store is top notch. Whether you are in the market for cutlery ranging from domestic/cooking knives to survival or self defense weapons out to exotic edged weapons, this is the place to go. I just placed an order on Tuesday, and it arrived 4 days later. Not the usual 7-10 working days (or longer) The order was professionally packaged, and the knife is of outstanding quality. (The M-48 cutlery line defines the standard) Prompt, courteous service, superb variety and reasonable prices. Too bad other business don't measure up.
Bill Hodges
Satisfied Customer
Hi William!
It gives us much pleasure to know that you’ve chosen to shop with us again. Your kind words encourage us to continue doing our best to make sure every customer's experience is a stellar one. Thank you again and we look forward to your next visit!
I have ordered many times before but refuse to continue to support a company that supports the Let's Go Brandon mentality, with merchandise supporting the Traitor Trump.
I absolutely lovetheir products. I get my stuff sooner than expected and the items are exactly as described. Real good on pricing also. Thank you.
Hi Jay!
Thank you for leaving us a review! We appreciate your feedback and are glad to hear that we've exceeded your expectations. If there is anything we can assist you with in the future, please let us know.
I've only dealt with the company once, everything was professional, well done Budk. Know to get a belt. I don't have a photo, just the money
Hi Rudy!
We really appreciate you taking the time to leave us a 5 star review. It is always a pleasure to help customers like you and if there is anything we can assist you with in the future, please do not hesitate to let us know.
I purchased a knife and there was a mistake on the engraving. Customer service was a great help. Got a return label to me and a new knife was back to me within a week. It's great to see a vendor take care of customers like this. I'll be a customer for life.
Hi Ronald!
Thank you for this touching note. We are ecstatic to have you a part of the BudK family. It has been our absolute pleasure to assist you, and we look forward to seeing you again on your next order!
J'ai commandé le giant killer Bowie knife. Référence 17 BK4955.
J'ai reçu un autre couteau avec la meme référence.
Mais Budk a changé le couteau sans prevenir et à produit un bowie massif qui ne me plait pas et est assez moche.
Une poignée en plastique imitant un bois de cerf et la lame assez basique, pas du tout Ce que je voulais.
Le site internet montre un autre couteau. J'ai fais une capture d'écran.
Leur erreur est manifeste et ils ne veulent pas me rembourser intégralement.
Ils remboursent uniquement le couteau.
Assume ton erreur, tu es une grande boutique de couteau Mr Kadel!
89,99$ le couteau, 36,37$ de frais de port pour le Canada et 40,08$ de frais d importation.
Soit 166,44$!
Et en plus ils veulent que je le renvoie à mes frais! 36,37$ de plus!
Je reste de 72,74$ de ma poche et je me retrouve sans couteau?
Ils sont malins, il faut pas être débile pour comprendre que ça m'oblige à le garder, des bandits!
Ne commandez pas chez Budk, ils mentent, Je ne suis pas satisfait du tout et je vais en parler sur ma chaine YouTube pour que tout le monde soit au courant de leurs pratiques.
Vendeur pas sérieux, pas professionnel. DIFFUSEZ dans votre cercle que ceci soit connu de tous.
Mr Clint H Karel, vos ouvriers sont mauvais!
Merci de m'avoir lu.
Very hard to get a order through with these guys. Even after spending hours emailing and taking with the agents, your order will still just sit. Then it gets canceled. All after confirming with them. Then they acknowledge they have dead codes. They acknowledge wasting your time. Will they offer to do anything about it? No. Even after my first order I realized how slow and hard it was so I paid for rush shipping. I paid for priority shipping and packing also. Did me no good. So I jumped through all the hoops. Got two emails telling me my order was confirmed. Spoke to agent that said she was noting my account and it was getting packed and shipped. Then days later the same agent just says so sorry we wasted your time. Bye.
Yeah I'm sorry you wasted my time too. Bye.
Hello John!
We strive to provide great customer service when addressing any concerns and we apologize if we missed the mark there. Our Customer Support Manager has made attempts to make a connection but have been unsuccessful. We do hope to have the opportunity to make things right and kindly request you reach out at your earliest convenience. Thank you for bringing this to our attention and we look forward to assisting you soon.
I ordered the survival kit ammo crate valued at 140 and I just do not feel I got my moneys worth. The tent they put in there, I can get a better one on amazon for way cheaper! The rest was just little stuff that comes in every survival kit. I ordered this one specifically because everyone said it was so much better. I am not pleased
Hi Autumn! We are sorry to hear that you did not find your recent purchase to meet your expectations. Each of our products are backed by our iron clad satisfaction guarantee and we would be glad to make this right for you. Please reach out to our Customer Support team with your order details and information at webcs@budk.com and we will be happy to walk you through our return policy if you would like. Thank you for sharing your feedback with us.
I ordered an expensive black powder revolver from Budk about a month ago. I have no account, and ordered it as a guest. Well I got tired of waiting and checked the tracking #. There was problems with the shipping and the package got returned to sender, and I called customer service to sort out the issue. I called them on Friday, december 3, and on December 4, the very next day, I picked up my package from the post office. Great customer service.
Hi Dan! Thank you for taking the time to share your feedback with us. We aim to provided our customers with not only great value but great service as well. We are happy to hear that our team is hitting the mark and thank you for choosing BudK!
I placed an order. Did not get confirmation of it. Vontacted them they claimed the order didn't go through. So I replaced my order.and was told the same thing. BUT three days later I ended up with both orders. They are living bastards. Watch out
Hi Robert! We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to our Customer Support team with your order details and information at webcs@budk.com and we will be happy to look into this for you and rectify the issue.
I bought a few knives over the years when I had money, I believe every product I received from bud K over exceeded, what my expectations, of my ordered. A few knives eBay Etc,. Nowhere near the quality of BUDK so I tell my friends you want a knife order from BUDK trust me you're going to be blown away by what you get in the mail box. Thank you budk. You are ubove the rest.
Hi Marlin! Thank you for leaving us such a wonderful review. We are thrilled that you have loved your experience with us! We appreciate you taking the time to share your kind words and we are glad to have you a part of the BudK family!
LOUSY SHIPPING DEPARTMENT, POORLY PACKED, MISSING KNIVES, EVEN WORST CUSTOMER SERVICE - THEY WERE IN THERE WHEN SHIPPED, USPS INVESTIGATION - WE'LL WAIT; NEVER HEARD FROM THEM AGAIN. BUY YOUR KNIVES ANYWHERE BUT HERE! DISGUSTED CUSTOMER!
Hi William!
Thank you for bringing this matter to our attention. We are sorry we failed to meet your expectations as the customer experience is something we take very seriously. We would appreciate the chance to make this right for you and investigate your feedback further. Please email us at webcs@budk.com and we will be glad to address your concerns.
Love there products fast shipping great prices will recamend them to anyone thank you budk for your fast shipping and customer service
Hi David!
Thank you for your continued support. We truly appreciate you leaving such a wonderful review and awesome choice on the devil dog machete!
I put in twice for there free subscription for a catalog and that was about 2 months ago and i never received it i do love there products amd have soent several hudred dollar on there site but i just would like them to do better when it comes to punctuality on there catalog since i am a paying customer id think it shouldnt be a problem im actually a second generation customer as well my father use to receive there catalog and caught my eye since i was a child here i am now 40 years old ordering from them as well
Hello Jesse!
We appreciate your continuous support and welcome you to the BudK family. We are sorry to hear you have not received our BudK catalog and would be happy to look into this further for you. Please email us at webcs@budk.com with your details and we will get this taken for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert!
We are sorry to hear of your disappointment with your recent order. The Mystery Box is filled with surprises with a wide assortment of products for a great value. There are many possibilities of what you can receive and we do understand that there can be some mystery items that may be unexpected as this is a possibility when purchasing this specific item. Thank you for taking the time to share your review with us and we do hope to have the opportunity to see you again in the future.