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CalmerryReviews 123

3.8

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Calmerry Reviews Summary

Calmerry has a rating of 3.8 stars from 123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Calmerry most frequently mention online therapy, mental health and video sessions. Calmerry ranks 2nd among Therapist sites.

service
65
value
65
shipping
58
returns
59
quality
62

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Virginia
1 review
1 helpful vote
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Great experience
April 24, 2024

"Using Calmerry has been a positive experience overall) I really appreciate the super-fast assistance I got from the support team - it made me feel that my personal time is valued.

I'm very satisfied with their matching (although I wish I could choose the therapist myself, too) because I needed someone informed and affirming and had a previous awkward experience where it was hard for me to find the one I vibe with. Here, I was matched with the therapist Alicia, and she's super-friendly and has a really positive and supportive approach that resonates with me.

Thank you!"

Date of experience: April 24, 2024
Italy
2 reviews
2 helpful votes
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Great app
July 14, 2023

Took me by surprise, Calmerry did. It's not just about skilled therapists; the user-friendly app and the mood-tracking bot make it all worthwhile. If you need therapy, this platform's a safe bet.

Date of experience: July 13, 2023
Virginia
1 review
0 helpful votes
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Good
December 21, 2022

Iand miss miss love you too bye bye baby girl love love you miss love miss you miss miss you too bye bye baby girl love love you too miss you miss love love you love miss you too bye love you miss you too bye bye baby girl love love you love loved

Date of experience: December 19, 2022
Colorado
1 review
0 helpful votes
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I only tried Calmerry for 5 days but was very impressed. I cancelled my subscription to try cognitive behavioral therapy, since I think that's what I've been needing. However, I was really happy with my experience and will be back at a later time. My therapist was active in messaging me and seemed really great, I like the platform, great customer service, and the little bot for check-ins and reflections.

Date of experience: November 21, 2022
Colorado
1 review
0 helpful votes
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Very bad exsepience
October 4, 2022

I had a very bad experience with my therapist, telling me i had to take control of my life and divorce my husband without ever talking to him! I feel he should have been helping me with my personal problem and have an open mind about our relationship instead of going to such a major conclusion to completely destroy our marriage!

Date of experience: October 4, 2022
Cheri W. Calmerry Rep
over a year old

Hello! We appreciate you sharing your feedback! We are sorry that you didn't have a good experience with the assigned counselor. We understand and agree that it wasn't right from their side to take an active position in such a subtle question.
Remember that you can always request to be reassigned or contact our support team to discuss it. Our support team is there for you 24/7 to assist with any inquiry and find a way to improve your experience.

Hong Kong
1 review
3 helpful votes
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This is the first time I decided to try therapy. To be honest, I wasn't sure if I really needed it or not, but as soon as I started, I realized how great it is when you can talk to someone. They matched me with a very nice therapist. She is experienced, and I've never seen any judgment from her. She's also just an amazing listener. Video calls are a great option, and we also exchange messages from time to time. So far, I'm totally satisfied with my Calmerry experience! Highly recommended!

Date of experience: July 4, 2022
Cheri W. Calmerry Rep
over a year old

Lori, thank you for the great review! We’re so happy you enjoyed your experience with Calmerry.

Washington
1 review
1 helpful vote
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Great Patient Care
May 20, 2022

I worked with a remarkable therapist named Chelsea Smith. Chelsea is warm and friendly and listened very closely to what I had to say. She was extremely helpful in setting goals and following-up with those goals and how I was doing. She made an impact the very first week and was able to lead me in the right direction. She also made me feel good by offering praise for my success. I feel that this is very important. I cannot say enough about my 5 Star experience with Calmerry. It's easy, convenient, affordable and a wonderful experience. I highly recommend it. I thought about it for a while before seeking help. My advice: don't wait. Just jump right in. They have wonderful people ready to help you.

Date of experience: May 20, 2022
California
1 review
2 helpful votes
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I was hoping for a modern tailored experience, tele sessions, with a hand selected therapist based on patient needs and background. Botch job operation, misleading costs, no consideration for appropriate pairings, just seems to randomly pick an available therapist (mine was comically bad and off-topic) and wildly short 30 minute sessions. This is never the standard for therapy sessions and was unexpected find. Causing the therapist to constantly mention time and not really listen, which how can they even do their job efficiently? This is a shameful car salesmen approach that should not have a place in the mental health landscape, where the last thing someone needs is to feel taken advantage of. After all was said and done and I requested a refund after my initial intake... someone from their team emailed asking if I was interested in giving feedback about my experience. We set up a google video meeting and then he didn't show up for it. So I sat waiting for 20 minutes before exiting. This company clearly preys on vulnerable people seeking help. Was told by therapist to go on Dr. Phil... As much as I appreciate her effort in attempting to help, this was very misguided and strange. Is this company affiliated with Dr. Phil? When I politely said I wasn't interested in that she responded with trying to hype up Dr. Phil and his legitimacy. I mean...?

In response to rep's comment. I specifically asked the therapist if I could do two sessions back to back to make a full hour twice a month and she said that wasn't possible. I was trying to make the best of the misrepresented time frame and was told that wasn't an option. Was also not refunded the full amount. Assuming I was charged for the full session... when really that should be a loss to the company given the circumstances, not deducted from the client or even therapist for that matter.

There is a basic box checking you do for them to use as a guide for finding a therapist during sign up but not very specific. Nothing like faith-based vs non faith-based, lgbt allied, etc etc. So the pairing isn't going to have as much success.

Date of experience: January 7, 2022
Cheri W. Calmerry Rep
over a year old

Hello Elizabeth! Thank you for reaching us! We are deeply sorry that you had such a bad experience with our service! Our Matching Agents always assign clients to therapists really carefully, however, if you don't like your therapist you can always change them for free. Please note, you can schedule your video sessions as you wish. You can schedule two 30 min sessions in a row and have a full one-hour session if you think one 30 min session is not enough for you and your counselor. We are deeply sorry that our representative didn't show up for the meeting, we have already contacted him and he will email you very soon. Also, our Personal Manager for therapists has already messaged your counselor because we have nothing to do with Dr. Phil work.

GB
2 reviews
0 helpful votes
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This Calmerry online therapy has been one of the greatest decisions I've made for myself and my mental and emotional well being. Each session I feel heard, seen and validated. Jeffrey genuinely cares and offers godly counsel and sound wisdom. I highly recommend this online therapy to anyone searching for the best advicer!

Date of experience: December 12, 2021
Switzerland
1 review
1 helpful vote
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I've only had three sessions with my therapist but I already feel better. She's a great listener and she knows a lot about emotional problems. At first, it was difficult for me to talk about my problem but she was very supportive. It's a great platform, highly recommended.

Date of experience: November 23, 2021
Switzerland
1 review
1 helpful vote
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A friend of mine loves this app so she told me that I should also try it. I'm happy she told me about it because it's exactly what I was looking for. I can talk to my therapist when I get home from work, and the mood tracking feature is amazing.

Date of experience: November 22, 2021
Belgium
1 review
0 helpful votes
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I don't have much time for therapy because of my schedule but at some point, I realized that I really need it. Calmerry helps a lot. The app is easy to use, and there are many therapists available. I wasn't satisfied with the first therapist they found for me but the support team is great and they helped me get another therapist quickly.

Date of experience: November 20, 2021
Nebraska
1 review
1 helpful vote
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I subscribed to this service on Monday. The first appointment available with my assigned therapist was on Friday. I had done a web search on the therapist once she was assigned to read her reviews, and her online reviews state she does not show up for appointments. She has a 1 star rating online. For our Friday appointment, she cancelled two hours before the appointment. I contacted customer service to have a new therapist assigned and to request my subscription be extended by one week, since I had waited one week for my appointment. The CS rep said they would extend my subscription three days (so, the weekend, which is not business days). I declined and cancelled my service. This service is too expensive to pay for their unreliable employees to cancel last minute. Very unacceptable for the therapist and the company.

Date of experience: November 19, 2021
Cheri W. Calmerry Rep
over a year old

Hello, Danielle! Thanks for the feedback! As we can see, the customer support did suggest adding 3 additional days to your subscription as apologies for the cancelation from the counselor's side two hours prior to the scheduled video session. Such a situation may happen from both sides, the client can cancel their video session as well due to circumstances. But you can use this time while you are waiting for the video session by sending messages to your counselor.
Your counselor doesn't have such a tendency of canceling appointments on our platform, and as we can see there is only one review on the Internet stating that she is doing it.
As we can see, our Billing Dept. issued a full refund for you per your request. We highly appreciate your feedback and we are deeply sorry that we didn't meet your expectations.

Switzerland
1 review
1 helpful vote
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I went through a breakup recently and it was one of the worst experiences in my life. Honestly, I don't know what I would do without my therapist, he's a real professional and his advice helps me deal with my depression. He replies every day, and video sessions are great.

Date of experience: November 17, 2021
Germany
1 review
1 helpful vote
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I stick to video calls, but the messaging option is also helpful. Video calls are just more similar to traditional sessions. I used to visit a therapist before so I was really glad when I found this app. Online therapy saves a lot of time.

Date of experience: November 17, 2021
GB
1 review
1 helpful vote
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Whenever I feel depressed, I open this app. The mood tracking bot helps me monitor my thoughts throughout the day, and my therapist is very supportive.

Date of experience: November 17, 2021
Cheri W. Calmerry Rep
over a year old

Hello Karawalte! We are happy to know that you are satisfied with our platform. Thank you for sharing your experience!

California
1 review
1 helpful vote
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I am so happy I found it!
November 16, 2021

It's such a helpful app, I'm so happy I found it. I wanted to try therapy but it was really difficult for me to fit sessions in my busy schedule so I decided to try this app. I work with a therapist who knows a lot about anxiety, and she always asks the right questions.

Date of experience: November 16, 2021
Cheri W. Calmerry Rep
over a year old

Hello Mat, thanks a lot that you decided to share your experience with Calmerry! We appreciate it. We are glad to know that your therapist helps to reach your goals.

Canada
1 review
1 helpful vote
Follow Elizabet H.
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This is the first time I've used online therapy, and my experience is rather good. Usually, I talk to my therapist in the evening, and she helps me work on my negative thoughts. We've set goals for treatment and I already feel some improvement.

Date of experience: November 15, 2021
Cheri W. Calmerry Rep
over a year old

Hello Elizabet! Thanks a lot for your lovely feedback. We are happy to know that your experience on Calmerry is beneficial for you, and you already feel the progress.

Germany
1 review
0 helpful votes
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Amazing
September 3, 2021

Calmerry has been such a treat to be a part of. The customer service team is incredibly kind and helpful, and we got an issue with the app resolved within an hour. Very grateful to have a team like them to reach out to.

Date of experience: September 3, 2021
Australia
1 review
0 helpful votes
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Happy with my progress
August 27, 2021

So far, I got what I wanted. My therapist was very helpful and provided me with appropriate tools for dealing with my anxiety. She gave me homework to work on between sessions, which made it easier for me to improve my mental state. I'm happy with my progress over the last few weeks since I started therapy.

Date of experience: August 27, 2021

From the business

Calmerry is a trusted online therapy platform that connects clients with licensed mental health professionals for text and video sessions. There are 500+ therapists and counselors on the platform experienced in treating various issues including depression, anxiety, low self-esteem, relationship issues, grief, trauma, and burnout.

After completing a brief survey, a client gets matched with a counselor who’s expert in their particular issue within 1 hour. Clients also get access to mood tracking and journaling tools that help them grow their mental skills, learn coping mechanisms, and engage in self-therapy practices.

To ensure smooth online therapy experience, Calmerry offers free therapist switching for clients who are not satisfied with the quality of their match. The Customer Support Team is available 24/7 and gets any platform-related issues covered in a blink of an eye.

Founded in October 2020, Calmerry has already helped thousands of clients to improve their mental well-b...