CanvaReviews 261

Their customer service is useless. They messed up my business cards with angled cuts and black lines through my QR codes and blamed me. Then, eventually, admitted that they caused the problem. Then, rather than work with me to solve the issue, they gave me a refund to brush me off. I kept telling them I didn't need a refund or even a reprint. I just wanted to solve the issue so I could get correct orders in the future. Yet they chose to gaslight me and brush me off. Additionally, I kept asking for a quick call to properly articulate my issues, but they repeatedly told me they have no phone service. Terrible business. I have communications to support my claims.

Eu tenho usado o Canva por um bom tempo, e é uma ferramenta incrivelmente útil para criar gráficos e design. Sua interface é fácil de usar e fornece acesso a uma infinidade de modelos, fontes e recursos para expressão criativa. Eu pessoalmente uso o Canva para criar banners publicitários, posts em redes sociais e até mesmo infográficos para o meu negócio. Suas capacidades sempre me impressionam, e eu sempre recomendo o Canva a todos os meus amigos e colegas. É um verdadeiro aliado no mundo do design!

The product its truly breahttaking, but due to their 24h-response policy, it's now taken me over a week to solve one little thing on my Canva website.

So take this, for every follow-up question I ask, about the same support topic, I have to wait 24h to get a response. When Canva did not understand my question, I have to rephrase it, and have to wait another 24h. On and on and on. Very, very annoying.

And the only reason why they do this is to reduce the amount of support requests. But what happens in reality, they place the border on the customer, because he/she has to wait extremely long to get their support request solved.

I use this website to make "book covers" for my poems and or fanfics but one thing that plagues to me to absolutely no end is how buggy the site is. Really, this website seems to randomly stop working and then I have to refresh the page constantly to get it back up. I'm sick of it.

The only thing going for it is the fact that it's relatively free to use and that's about it. If not for that, I'd have stopped using it.

And, no, the admins haven't bothered at all to fix it.

AVOID, there are alternatives now on the market, many actually much better already than Canva.

Today I have had enough; their support is an absolute joke. I called them out on their very obvious strategy, that if you have a known bug, they know they can't fix, they literally will purposefully waste your time, your energy, and sanity. As you get passed between a different person every email response, they literally will ask you for the most ridiculous things to 'help' troubleshoot Once you provide them, they then start again from the top of the list.

Even after calling them out on this exact behaviour they then replied requesting a 4th video of the issue occurring stating 'its not obvious what the issue is'. Steve Wonder would be able to immediately understand the issue its that obvious.

Clearly they would rather waste my time, their own time, and everything else because its cheaper to lose a customer than to fix their very outdated system now... that's fine Canva but you are actually having your support staff GASLIGHT your paying customers and that's disgusting, unethical, and frankly you should be ashamed of yourselves. Cancelled and gone.

Have used Canva for years and always enjoyed how intuitive it was for design. But now that I've apparently used up my storage, I must upgrade for $30/month. Really? $30/month? Who are you, Canva? That's grocery money. Gas money. Not "free design tool" money. And you've made it SO DIFFICULT to permanently delete items from the trash (which oddly doesn't free up storage) that it's pointless to even try. Thanks for being greedy and goodbye. I'll stick with Adobe Creative Cloud for $10/month.

I cancelled the "free trial" BEFORE the trial period was over. They still charged me $199.99 for a full year. They refused to refund my money. Customer service was a joke. Do not sign on with this company. Gimp is a much better software and it's free.

Ordered 2 different prints, 2 days apart. Canva place both of my designs in both orders, and when I collected the 1st order from Staples, they labeled the 2nd order as complete, and the order I received as waiting to be collected. Customer service for their site has no phone number so the only choice is waiting at least 24 hours to get a response. Most responses I received were unhelpful, and only one offered a reprint at no charge- which is essentially giving me what I paid for over 3 or 4 days late with no compensation for my time or inconvenience.

They keep charging me monthly. I've canceled many times. They are impossible! Straight up thieves!

Hyperlinks don't work when converting to.pdf. Too many childish elements, very difficult to keep it professional looking. Can't even insert a drop cap, what the hell is that? Support is completely nonexistent.

Made a simple transaction of a reasonable amount of business cards with a simple design for a low amount... this terrible company made multiple attempts to the payment method from various locations in and out of the country and was flagged as fraud by my bank. Stay away! Buyer beware.

Compared to a lot of things on the market, this tool was easy and relatively low-priced, well, updates have made this tool a pile of trash. I don't know who is in charge of it, but they need to wipe the team completely, the changes they've made are mind-numbingly stupid and do little else for you besides make the experience 10x worse. Editing things in this trash tool has become more difficult than simply using Adobe, which is absolutely astounding.

Order #PAcQ5bE02g
Purchased a 4'x8' banner that the holes started ripping on the first time I tried to use it. The cheap plastic stick-on reinforcements they provide do not stay in place and the material of the banner rips regardless. Upon the third use, the hole ripped completely thru. Canva says they are only liable for the first 30 days, and it has been just under 90 days so now I'm out over $100 for a banner I only got to use twice and now I have to go buy a new banner. Do not use this company for your custom banners!

There was a serious delay on the delivery, local Fedex was at fault. Fedex never responded to me, nor did they ever contact me, while Canva replied on the same day. Since these were wedding invitations, which were time sensitive, they expedited a second delivery and gave me a coupon for another purchase, all the while being super professional and very quick in their responses. Absolutely amazing.

I have been using Canva for at least 5 years. Loved it until I ran into problems. 1) I was switched from a monthly plan to an annual plan without my consent. I was willing to overlook it until now; 2) I was accused of creating a fraudulent account in connection with my original account and was suspended. I was incapacitated during the period Canva says I created the fraudulent account making it impossible for me to have done so. My account was restored; 3) I discovered that despite paying for pro features, I was unable to access most of the features available including video, audio and background.

It took forever, as most Canva users will attest, to get connected to a support team. No phone support. No chat support. Email only.

It is now almost 5 weeks with no resolve. Response from support is spotty at best and when I finally get a response I am told to "rest assured our team is working to get to the bottom of your issue. Almost 5 weeks later — nothing.

4 months into being forced into an annual plan for an app which is now worthless to me. As an example, I have attached 69 messages exchanged over the last 4 plus weeks, most of which have come from me seeking an update and/or a resolution.

Deadlines have come and gone because of this unprofessional and unresponsive process. Fortunately, I have found an alternative. A far greater alternative —- Adobe Express —- perfect for beginners with more options, less money and outstanding customer service.

I cannot in good conscience ever ever recommend Canva. Customers come last. Money comes first.

Hello, I am a student at a school that frequently does graphic design projects. I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program I hate this program IT NEVER LETS ME FORMAT THINGS THE WAY I WANT TO. AND ITS THE ONLY PROGRAM ON MY SCHOOL COMPUTER SO I DONT HAVE ANY OTHER OPTIONS. IT TAKES ME THIRTY MINUTES JUST TO MAKE THE POSTERS LOOK RIGHT, AND EVEN AFTER THAT IT STILL LOOKS LIKE GARBAGE COMPARED TO WHAT I COULD MAKE IF I USED SOMETHING ELSE. In conclusion, i hate this program, it makes everything so hard for no reason. The end.