CaratLaneReviews 493

I love the jewels of CaratLane they are so amazing... also would like to mention sadiq is so gud at his service, he does an amazing job while explaining

One of Caratlane's staff Saqib, is really helpful. Goes above and beyond to help with our requirements. I really appreciate his efforts for finding a good product I needed. Even after the order he offered further help with expedited delivery. I will strongly recommend, if you are looking for any help with Caratlane's products, please get in touch with Saqib.

For Saqib, Thank you very much for all your help and assistance!

We shortlised some mangalsutras and were confused. Manisha was very kind, helpful and patient.
She helped us choose a beautiful product appreciated by all.

Thanks Manisha :)

Very low quality Jewlery or stones. It's not same as shows as in the pics. I do t think so I will order in the future from Caratlane.

Samreen helped me with all the rings i wanted to see though i requested for one only. Thank you so much

I wanted a cute necklace for my baby and I connected caratlane. Syed approached and helped me with my purchase. He made is so easy and answered all my queries. Thank you Syed for your excellent customer service.

Devchand from caratlane helped me in selecting the product. His instant response was amazing. Regarding the products, there are variety of light weight jewelry to choose from

I thank Dev Chand for the prompt response. He has sent me all the videos of the requested products and addressed all my queries. I am very happy with his customer service.

I am so thrilled for an extraordinary delivery arranged by the team in such pandemic + the gift wrap.

Poor quality, wore the chain and forgot to remove while sleeping and shocked to see the chain in pieces when I woke up. Waste of money. The service was anyways bad... Doesn't qualify to be part of Tanishq or TATA.

If I could give a zero rating to this store. They are fraud who will take your money and will have you jump through a million hoops. And still wont give your money back. Im talking about canceling an order thet is not even shipped. First they tell me they never got the payment. When I send them proof of payment then they some how are confused about the order number. After that they have no access to cancel the order as its an international order. But they ship internationally. Their return policy says" 15 day cancellation with no questions asked " is a freaking joke as I canceled the order the same day I placed it.

Highlighting the issue for not recieving the Jewellery. I have order a jewellery item from Cartlane an online partner of Tanishq on 24 April 2021 and recieved the delivery on 3 May 2021. I have only recieved the invoice copy and not my jewellery on asking the courier guy that where is the item he say Sir I have recieved only this packet which I had delivered to you. I have then and there only make a complaint with the company and share all the details with them over call as well as over email but has not recieved one satisfactory response from there end. They repetitively said that we are investigating on the matter with the logistic partner and will update you within 5-6 days but it has been more than 6 days not a single update from there end. Now they are saying to file an FIR for the missing item. However, on asking the result of there finding they said nothing to be updated as of now, we are still investigating and will let you know. If still there is any hope please let me know and if there is any support that I can get from the team reviewing these reviews please take my matter to the appropriate authorities within your system and get my issue resolved urgently. I have also mentioned my order details for your easy reference:
Order no -R2A1B689-J
Item description - Glistening Wavy Stud Earrings

I wish there was a 0 rating here. I ordered 1 bangle and black needs bracelet from this site. After I received the product I was really shocked to see the product. Cheapest quality. I wonder if they really use diamond or gold.no details about diamond quality or anything. Please do not go by display pics.in pics looks very big and shiny but in real they are so dull, small and cheap. This is a lesson that never buy online without looking at reviews. Would never buy from this site again and I do not recommend anybody buying from this site.

They don't provide with card certificate. You order for jewellery worth thousands and they chase you to buy their products but once it's done customer agents are really pathetic and rude. They evn alter the weight of the items and in invoice there is no mention of gold and diamond weight. Worst site to order jewellery online

I purchased this necklace from CaratLane. Received on time but it very very small in size not as the picture. It is x3 smaller compare to the picture advertised on their website! It looks like a child necklace! I contacted customer service they said that there is no refund or return for international customer I can bring it to India when I come there I am not from India! That means I have to spent money for tickets just to return a $368 necklace it would have cost me cheaper to just make one here!
Please be cautious from this website it a rip off! Necklace is very thin and tiny

After my third purchase at caratlane, I finally decided to stop shopping from caratlane. They look beautiful but not meant for daily use or even occasional use for that matter. All three times the jewelry broke into pieces and when I aksed for return only after a week of use, they demanded a huge deduction in the cost I paid.
It's not worth it. Horrible experience. Even their customer care executives and cold and useless.

These ppl have the most inaccurate description on their website! I ordered a diamond earring which in the pic showed a women wearing it and if correct size! When the item arrived it was so small that it will look too tiny for a 1 year old. It said free returns so when I contacted them they say I should visit a store in India and return even if I purchase it in USA. Useless customer care doesn't know what are they talking

I ordered a necklace and a pair of earrings from caratlane. The necklace looks great even after wearing daily for one year.
Their selection is quite different from other brands. Would definitely recommend.