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Distinctive GemReviews 171

5.0

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Distinctive Gem Reviews Summary

Distinctive Gem has a rating of 5 stars from 171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 7th among Diamond sites.

service
18
value
11
shipping
11
returns
2
quality
11

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50 reviews

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1 review
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Great service, amazing ring!
December 29, 2025

Jonathan was so attentive to what my fiance wanted and he made the perfect ring! They went back and forth with him for a while to fully understand what she wanted. He had a great attention to detail.

Date of experience: December 19, 2025
Minnesota
1 review
0 helpful votes
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Excellent!
December 28, 2025

I had the absolute pleasure of working with Jonathan on my dream engagement ring, and he exceeded every expectation. The entire process was smooth, quick, and stress-free. After researching several jewelers, I chose Jonathan because of his outstanding reviews and he still managed to surpass them. I now have the ring of my dreams! His wife, Vicki, was also wonderful, keeping us informed and supported throughout the entire journey.

Date of experience: December 18, 2025
Canada
1 review
0 helpful votes
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Excellent Customer Service
December 11, 2025

We heard of Distinctive Gem by way of referral and we can confidently say we have not enjoyed service and attention to detail like this in any past purchases. Jonathan was so helpful - his expertise and years of experience make the process so easy (and that's not to say there weren't some obstacles thrown at us). It would be our privilege to recommend Distinctive Gem to any prospective clientele looking for something truly unique.

Date of experience: November 3, 2025
Minnesota
1 review
0 helpful votes
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Fabulous and Experienced
November 19, 2025

Jonathan was amazing to work with; he gave us insight based off his experience and years in the industry. The ring and wedding band came out fabulous!

Date of experience: November 9, 2025
New York
1 review
0 helpful votes
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Overall great experience
November 17, 2025

Jon and Vikki were extremely helpful throughout the whole process, making a big decision a lot easier. The final product was exactly what we wanted and my fiancée absolutely loves it. Can't recommend Distinctive Gem enough!

Date of experience: October 10, 2025
Massachusetts
1 review
0 helpful votes
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Five Star Service
November 2, 2025

I've bought from Distinctive Gem several times and am never disappointed! I always get a BEAUTIFUL stone. Jonathan and Vickie have wonderful communication and always look after their customers with extra care. I am so thankful for them and so happy with my purchase!

Date of experience: October 23, 2025
Arkansas
1 review
0 helpful votes
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Beautiful ring, amazing people
October 27, 2025

Absolutely fantastic experience working with the team at Distinctive Gem. Very attentive group, and they are great at what they do. My ring is gorgeous, way prettier than I could've imagined. I will recommend them to anyone who asks.

Date of experience: October 17, 2025
Washington
1 review
0 helpful votes
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Jonathan (and Vicki) provided quick responses, personalized recommendations, and a level of customer service that was so efficient I was worried it was too good to be true at first. However, my experience WAS true, and I would definitely recommend them for custom diamond or curations. Their diamond "trial" program helped me find the diamond of my dreams for an engagement ring, and return a different one that was beautiful but not the right size. I'm elated to find an oval diamond is top tier for its class, a GCAL 8x. Thank you Jonathan and Vicki!

Date of experience: August 8, 2025
Ohio
1 review
0 helpful votes
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The Hype is Real
October 11, 2025

Vicki, Sarah, and Jonathan are the best of the best! Not only are their diamonds and moissanites the cream of the crop, but customer service is beyond amazing. There was a mistake made and they made sure to make it right immediately and graciously. Truly class acts at Distinctive Gem! I will be back for more as soon as I can and would recommend Distinctive Gem to anyone!

Date of experience: October 1, 2025
Massachusetts
1 review
0 helpful votes
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Wonderful experience
October 9, 2025

Johnathan and Vicki went above and beyond to deliver my dream ring :)

Date of experience: September 29, 2025
Singapore
1 review
0 helpful votes
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Excellent service and expertise!
September 24, 2025

Jonathan and Sarah are wonderful people, they are honest, friendly and provides excellent advice to help me secure a beautiful stone :)

Date of experience: September 15, 2025
North Carolina
1 review
0 helpful votes
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Gorgeous
September 19, 2025

Very happy with my experience. Great customer service and fast shipping.

Date of experience: September 9, 2025
Hawaii
1 review
0 helpful votes
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Made my year.
September 17, 2025

Another smooth and awesome transaction!
I'm always taken care of and treated like a first time customer. I have been more than satisfied with every purchase I have received and never let down. Thank you for always taking care of me.

Date of experience: September 7, 2025
Colorado
1 review
0 helpful votes
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Gorgeous August Vintage Diamond!
August 3, 2025

Beautiful diamond, great communication and service! I'd highly recommend Distinctive Gem to anyone.

Date of experience: July 24, 2025
Tennessee
1 review
0 helpful votes
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Absolutely amazing
May 23, 2025

I recently had the pleasure of purchasing a diamond ring, and I couldn't be more impressed with the entire experience. From start to finish, I was treated/felt like his most important customer, even though my budget wasn't sky-high. Jonathan was incredibly knowledgeable, explaining every detail with technical precision, which made me feel confident in my choice. He took the time to answer all of my questions, ensuring I understood everything about the ring. I truly felt valued as a customer. The whole experience was seamless, and I walked away feeling like I'd gotten the best possible deal without any pressure. I would absolutely recommend Jonathan to anyone, and I'd definitely buy from them again in the future. My purchase was made stress-free, and honestly, the experience itself made the ring even more special. Highly recommend!

Date of experience: January 13, 2024
California
1 review
0 helpful votes
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I was blown away by the absolute beauty of my ring. It's gorgeous and I know my fiancée is going to LOVE IT! Thank you Jon this is a beauty!

Date of experience: May 7, 2025
Virginia
1 review
1 helpful vote
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Excellent service and result
March 27, 2025

Ordered a custom ring using one of their diamonds. Went through several CAD designs and made revisions to my exact requests. They handled the manufacturing of the ring and setting. It arrived promptly after they finished setting. 10/10 could not have asked for a better experience overall.

Date of experience: March 17, 2025
California
1 review
0 helpful votes
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Breathtaking ring
April 4, 2025
Updated review

The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!

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Date of experience: March 5, 2025

The engagement ring I received from Distinctive Gem really is distinctive. I gasped when I first saw it, and my wife did as well when I gave it to her. I feel so lucky to have found Sarah, Jonathan, and Caysie. It feels truly special and unique. I can't praise it enough. I contacted Distinctive Gem through their website and received a quick response from Sarah. Sarah was terrific with both answering direct process questions, as well as providing great suggestions on color and material pairings. She even suggested a ring size out of nowhere and it ended up a perfect fit! Who knows, she might have mystical powers. Just a great experience and the most beautiful ring ever. Thanks Sarah, Jonathan, and Caysie!

Date of experience: March 5, 2025
New Jersey
1 review
0 helpful votes
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Ring
March 17, 2025

I've already written an email to distinctive gem…………………..

Date of experience: March 7, 2025
Illinois
1 review
0 helpful votes
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Highly recommend!
March 11, 2025

The entire process was wonderful. Everyone was really patient with me while I made the decisions on my ring. I will continue to work with them in the future!

Date of experience: March 1, 2025