I ordered a pair of earrings. They arrived with stones missing. I sent them back and nearly a month later I still didn't see any credit on my card.

I contacted customer service and "Wens'Da" the rep was extremely unhelpful. Supposedly they had issued half a refund and deducted shipping, which they should not have since the item was damaged. However, I had NO credit showing on my card, and the rep had no interest in solving my problem. I asked for a manger and she told me call the customer service phone number. I called the customer service phone number and "Willa" was equally unhelpful. I asked for corporate, and she told me look it up online.

So now after waiting a month I have no earrings, no cash back, and a horrible customer service experience. Do yourself a favor and shop somewhere else!

Charlotte Russe is usually my go to shopping store. Recently, I've ordered 6 dresses and 6 sandals on their buy 1 get 1 $12.50 deal. When I got these items, they didn't give me the right dress and the dress they did give me was very ugly. All except for one of the dresses either was too small or too big and I ordered them all in medium. With the shoes, same situation. I was extremely disappointed with this purchase but I'll still shop at Charlotte Russe because I love their jeans, jackets, and dressy tops. I learned my lesson with ordering dresses online and I recommend that anyone who does order online, make sure you know your size in certain garments

I ordered a dress for my friends wedding and we were all matching bridesmaids I ordered the dress well in advance of the wedding my order was filled and shipped super slow but came well with In one week of her wedding as I open the package and I went thru the clothes I had ordered I realized the dress wasn't part of my shipment i called customer service which the csr was really nice but pretty much said sorry... sometimes we sell the dresses but they go out of stock and then there's a 50/50 if you or the other customer will get it. Completely unacceptable I have been shopping with Charlotte Russe for years never again! You guys suck! And being a multi million dollar company maybe just maybe you could splurge on getting someone to call or email people and let them know dresses are out of stock. Thanks for sending me a completely different dress with a completely different color and thinking I wouldn't notice... the bride will notice! I'm out of the wedding party out of respect... and you guys really suck! Don't sell stuff you can't deliver! Another company that lets its customers down... but it's okay... you had a person tell me how sorry they are.

I am so disappointed with the customer service here at Charlotte Ruuse. I ordered an expidate order (1-2days shipping) 4 days ago and the order has not even shipped yet! I called customer service hoping to get answers and Wilma the woman I spoke to was unbelievablely rude. I tried to explain that I am leaving the country Friday and since the order has not shipped asked if I could speak to her manager and she hung up on me! I will never order from here again!

So I'm a plussized 20yo, size 16/18, and I have to say that I hate CharlotteRusse. They make plus size clothing but clearly can't get it right. This is my last straw with them. I recently got jeans from them and they have no freedom. If you make plus size clothes, make it for plus size women, if not just dont do it and waste time. I have other friends with the same issue. From poorly made to no stretch at all, This is the worst place to go.

Always enjoy buying great clothes and accessories there have great selection. Unfortunately they have the rudest, $#*!tiest employees. They are to say the least friendly, sighing and rolling their eyes as if you are inconveniencing them. I wish I had noticed the girls name but her cashier number on receipt is ******* in the Midland, Texas mall store. Hopefully she can get a class on customer service 101... she clearly needs it!

Is obvious the company has totally given up.

I'm shocked at the negative reviews with the seems experience as mine.
Ordered on Weds the 26th, 2 items.
That night got order confirmation but didn't receive any update til SUNDAY, it was one tracking number as well as a cancellation of the other item due to inventory. Ok fine, Again label was created Sunday, its now Monday May 1st & guess what, its not in transit... Completely disappointing, so basically half of your order will be out of stock, won't hear about it for days and it will take them 4-5 business days before they even ship it.

FYI CHARLOTTE RUSSE, all these other places DELIVER IN 4-5 sometimes much sooner.

If you can't keep up, close down completely.

What a huge disappointment.

I love CR, but we no longer have one in the city that I live so now I have to shop online. I ordered one thing and that came in perfect. The 2nd time I had $#*!ty experiences. The heels I ordered have two different colored of laces that don't match the description that is online. Then I receive an email stating two things I purchased were out of stock and now its been two weeks and I am still waiting for them to return my money into my bank. Kinda sucks that they aren't doing a good job on running the online website when they have so many cute clothes. They shouldn't allow you to purchase something and allow you to run your money if it isn't in stock. Hoping this store works on bettering the online website.

I purchased over $100 worth the clothing online from charlotte russe and when i received it everything was fine and perfect. But the next day when I tried on this off the shoulder faux top I got many rashes all over my skin that keep SPREADING and I had to buy medication for! And what REALLY pissed me off was when I asked for a refund they said no and acted like what I had was a "minor breakout" and I didn't "qualify" for a refund. Like isn't the costumer supposed to have complete satisfaction? And if there are any problems they will help fix them and meet your needs? What a bs online store. Never purchasing from there again! Oh and before you ask if I was allergic to any material, I can guarantee you I am not. And I know for a fact some type of bacteria or chemical was in that clothing piece and they were to cheap to even clean it or make the shirt the best quality it should be. And this shirt was $20 for a piece of crap! I don't even think charlotte russe deserves even one star. And I have never had an issue with any other store unlike this one. Extremely dissapointed.

I purchased the buy one get one $5 shoe sale Tuesday and paid $25 for overnight shipping. The next day i received a email from them saying one of the pairs of shoes was out of stock :( So I called them Wednesday to see if I could still get the same deal on a different shoe. First she tells me no (WHAT?!) After having to argue they tell me they will honor the deal but it must be the same shoe or the same description. I lucky found the same shoe in another color. They still charged me full price for the shoe smh I called today asking why that was and she explained that after they charge the full amount they LATER make the adjustment like what NO! Also my "express" shipping never happened :( Still says it is being labeled and Im pissed! I called AGAIN and they refunded the shipping charge at least but I planned on having them by my birthday. I will NEVER shop online with CR AGAIN!