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Charlotte Russe Reviews Summary
Charlotte Russe has a rating of 1.7 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Charlotte Russe most frequently mention customer service, tracking number and store credit. Charlotte Russe ranks 95th among Discount Clothing sites.
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I used to love CR. The past 2 times I've purchased anything from them, it has fallen apart! Last time I bought 2 pairs of sandals and a shirt. The seams on the shirt came apart after one wear, and both shoes fell apart within a month.
Cute clothes if you only plan on wearing them once and throwing them away. JUNK.
Bought a few articles of clothing from this website for my girlfriend, and they decided to send me 2 of everything and charge me seperate shipping. So i ended up paying 40 dollar shipping and another 20 to send one back. They would not refund. It only showed in my order history that one order was coming. Not 2... terrible experience with them. DO NOT RECOMMEND. 0/10
I ordered on mar 17. I ordered 8 items mostly shoes an 3 shirts. They came today on mar 20 2013. I had questions before bout my order and customer service was quick so i had no problem there. PLUUUSS i got a discount from my order so happy buyer here :)) the shoes are true to size and the shirts are also and good quality clothing made. I DEF recommend charlotte russe^__^
I ordered a bunch of items at once (about 30) and they all came in one package, very quickly- which is so nice. The only reason they are not getting 5 stars is that they forgot one item (which happens when you order a ton of stuff at once; we're human) but instead of shipping me that one item they had to give me a refund which took about 10 business days (give or take). So now if I want that item I have to reorder it and pay for shipping all over again. I just wish they would've resent it because I haven't been able to find it in their local stores. Aside from that, they had customer service on weekends which responded quickly and kindly and the package was mostly accurate and it arrived fast.
Great site. I get a lot of my shoes from here. They are a great price, cute, and comfortable. They also have cute clothes and good/cheap jewelry. Fast shipping is also a plus.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members