While I have always loved Chico clothes, lately when online viewing current styles particularly the tops, they are not in my opinion sharp or attractive. The patterns look very busy and almost frumpy.
In the past, Chico styles were sharp, timeless and not too trendy.
Unfortunately, I had a gift card and will hold off as I did not see one thing that really caught my eye.
Jill Robinson

Saw an add on Facebook and ordered several bathing suits, which I never received. I asked, several times for a refund and just got the run around. Still don't have the suits or my refund..

I really like the styles at Chico's. My business is office causal and this store provides the perfect styles for me to be casual and professional. I am a dark skin woman and was excited to finally see a store that seemed to notice women like me. It appears this was not common practice with Chico's not so long ago. I've never seen so many dark people advertised and it's wonderful, but, don't forget to supply clothing to compliment all shades of beautiful. Make sure to capture all of us!

I don't know even where to start! What a way to run a railroad as they say... ordered over $200. And they would not deliver the merchandise. When I went to find out... no one answers the phone and no on chats! What horrible customer service! So, beware to the buyer! Over priced merchandise and rude company!
Kendra Richerson Balzer

I can never get the reviews to open although items indicate there are. Any one else have this problem?

I ordered a pair of black pants that were on sale. The purchase hit my card. Chicos said I received the order via USPS. It was never sent to me. I physically never received it, and it was never sent, according to USPS informed delivery. I contacted Chicos and the money was returned to my card. However, this is so shady, I will never order from them again.

I saw an add on facebook for a specific item at Chicos. I followed the link to purchase the item. Then, I was asked to give my email for a 20 percent discount. When I clicked on the item, a message said, "like this item? So did everybody else, it's sold out, let's help you find something else." Now they're going to use my email to try to sell me things I WAS'NT looking for. No thanks. Hard pass on Chicos. Not interested in supplying you with my info only for your needs. You're dishonest. I don't work with businesses like yours, and I will share that with friends and social media. Way overpriced for poor materials as well.

I have noticed since Covid that your catalog lacks diversity of races. Because of this, many clothes featured are not complimentary to light skinned people. I would like to see the white race come back into your catalogs, otherwise I will start looking else where. No I'm not a bigot, this is the truth...!

Melanie assisted us and was very attentive and helpful. The other sales assistant, whose name we don't know, was also very helpful! We were in the store on 4/14/23 at 5:57, transaction #360.

I use to spend hundreds of dollars every few months, not any more. They have changed not only their models which does not reflect 64 years old, slightly overweight, with a flair of sophistication. They are obviously marketing to a different clientele.

I have shopped at Chico's for years and have loved their clothing. HJowever, this past year I purchased white jeans and a maroon top from them. When I wore the outfit, it started out looking great... however by the end of the evening my white jeans had turned pinkish maroon. I contacted customer server twice by email with photos and then I actually wrote a letter and sent photos to headquarters of Chico's customer service in Florida. Long story short I NEVER heard back from anyone. NOT EVEN A PEEP to say, we got your correspondence but we cannot help you! Amazingly NO RESPECT for their loyal customers. I will never shop there again and will make certain to tell everyone I know to do the same.

I'm not shopping Chico's as much as I used to, especially for shoes. It's very hard for me to spend $139 for a pair of sandals that have not much to them and that would slip and slide off your feet.
I find much nicer ones, comfortable ones, and prettier ones at DSW for as much as $50 to $60 less. And a huge selection!
I looked at a pair of traveler pants that were quite expensive, for piece of polyester...no pockets, etc...just pull up and elastic waist. I actually needed them for leg surgery for the looseness of the material and the ease of pulling off and on day I'd be going home. The EXACT same day, I went to Marshalls and found the exact same pair, to a T, couldn't tell them apart... by different maker, for only $10! I was thrilled with my find.

Really sorry for writing this review but your shipping is really slow, so received my shoes within 3 weeks geususss!

Initially found products on a great sale with no mention of when the sale would end (usually sales are made clear through banner ads and such). When I returned hours later the next morning the sale prices were nowhere to be found. I also signed up for the first time customer 20% + an additional 20% discount (that never showed up in my email but other marketing emails definitely did!). I reached out to customer service and they offered to give me a call to help with my purchase (not needed, it's the pricing that was the issue). When I said I wasn't available for a call now the rep ghosted me and the function to email the transcript to my email didn't work, so I have no record of the conversation.

Just an extremely frustrating online experience. I'll be taking my dollars elsewhere.

In the three most recent encounters with Chico's in-store staff, I found them belligerent and under-trained on their own computer systems. They didn't know how to locate the profile of a longstanding customer or how to process a return.

Janice Vicain

I love Chico's. Everything I wear is Chico's. Now they have greatly increased prices and giving 20% off. Jeans $289.00! You've got to be kidding. Their pricing had always been high. HOWEVER on Black Friday the store would be 40% off AND the first few customers in the store received a coupon for $15. Off. That's gone. It's very sad. Personally, I won't be shopping Chico's. I spend a lot of money at Chico's but that's over. This year I didn't go to Chico's on Black Friday. I always ordered on line too. That's done.
Buy Chico's.

After being a loyal and appreciative customer for years, I have decided to end my relationship with Chico's.
They HAD the most stylish and well made clothing I had purchased in my life time. Yup, I am older but Chico's clothing made me feel beautiful. Their designs were well suited for the office and casual wears and the lovely models they used always showed the clothes to their advantage. Customer service was superior.
Now, customer service has resorted to generic responses and no longer addresses inquiries with a direct response, but a ridiculous scripted narrative, apologizing and suggesting that one try there other entities such as Soma.
Quality and styles are now comparable to less expensive markets and the prices do not equal the quality. I'm done.

I have been a long time customer of Chicos.
I purchase a Faux leather off white jacket
Never worn & still has price tag paid $159.+tax jacket was in closet next to real leather black & somehow has black blotches
All over off white jacket.
Called customer service which was awful
Not helpful at all due to I didn't have receipt
Any longer. Chicos quality of clothes has changed. Doing my shopping at J. Jill now.

If I could give them zero stars I would. Last Christmas I ordered my mom a gift and upon opening it she discovered that it was not what I had ordered. She had to drive it to a Chicos near her for them to believe that they had messed up on the order. Then I ordered her a birthday present recently and due to an error on their end it could not be delivered and is now in route back to chicoos. Not only did they miss her birthday but then they accused me of putting in the wrong address which I have proof that I did not. They're remedy was to offer me a 20% off coupon. What a joke. I shop online all the time and they're online experience is by far the worst I have ever encountered. I will never be ordering from them again