On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Excellent. Lenses arrived quickly with no issues. I would absolutely 100% use Clearly again but perhaps might pick them up in Vancouver to avoid the shipping charge.
Wonderful customer service. My previous order was delayed due to COVID 19. But last one was perfectly in time. I always order from them no issues. If something, it is very easy to return. No questions asked. Grest!
Thanks so much for your review, Harjinder! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Sheron! We're so glad to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered these glasses for computer work. The price was OK but the frames are a bit too light weight. Not sure how they will last taking them off and on so often. Shape and color are fine. Lenses seem OK for the intended use.
Thank you for sharing your experience with us, Kelly. If you are not fully satisfied with these frames, we have recently extended our free return policy to 60-days, as long as they are in their original condition. We'd be happy to help! Please do not hesitate to reach out. - Team Clearly
Thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
Received exactly what I ordered. The frames are super cute and I'm quite happy with them.
Thanks so much for your review, Dana. We're so glad to hear you're enjoying your new glasses! We hope to 'see' you again soon! -Team Clearly
Great company. Excellent quality. Easy return policy. Highly recommend.
Thanks so much for your review, and thorough feedback, Pat! We really appreciate it! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Love my new glasses! Had fun picking them out of all the different options available. They came quickly and I really like them both, especially for the price'
Thanks so much for your review, MaryDawn! We're so glad to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Hugh! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
They were easy to pick out the picture try on option is awesome. There exactly like the picture showed and iMovie them
Thanks so much for your review, Amanda! We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I bought 2 pair. Was a little nervous as this was my first time buying online but Glasses fit perfect and good quality. Even with the Covid mail slowdown they still arrived faster than I was expecting.
We're so glad to hear you're enjoying your new glasses, David! And thanks so much for this feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The glasses came and were not quite right clearly sent a return label to send them back and shipped out corrected glasses
Thanks so much for sharing your experience and feedback, Marg! We really appreciate it. We hope the corrected glasses are working out perfectly for you! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The glasses are a bit tight through the temples not sure how to fix that.
Sorry to hear they're a bit tight, Donald!
If they're genuinely too small (pressing against the sides of your temples because the front of the frames are just too narrow), you can always avail yourself of our great 14 day (60 day during COVID!) return policy for glasses in their as-new condition. However, if they're just tight around the back of your ears, some gentle manipulation of the frames can make a world of difference, and is even something you can do at home! See our helpful blog article for a guide on adjusting your temples here: https://www.clearly.ca/thelook/how-to-adjust-glasses. - Team Clearly
Was very happy to receive my new glasses and am very happy with the service.
We're so glad we could help you get a great new pair, Janice! Thanks for taking the time to leave a review! - Team Clearly
Very great experience with the clearly team! Easy to order and delivery was received on time
Thanks for the review, Katharine - we're delighted to hear it! - Team Clearly
I ordered my glasses and got them within 7 days. No complaints there, however the day I received my glasses, clearly took more money from my credit card. The exact same amount as I had paid a week prior. And customer service tells me it's a bank problem not their problem? I called looking for a simple refund and it's been made difficult. There was absolutely no reason to take additional funds when i had already received the glasses.
Hi Mishayla, we're so sorry to hear about this experience! We'd love to take a closer look and make things right! Could you please respond to our private message with your order number or email address. Looking forward to hearing from you. Thank you for your patience! - Team Clearly
I have purchased from clearly for a few years now. My latest pair broke, not my fault, and they ask me how i store them, and why can't i just go find someplace to fix them. At this point, for a pair of $383.00 pair glasses, i am VERY disappointment.
Thank you for taking the time to leave a review, BT! We're proud to provide high quality products we can stand behind - it's why we have a 365 day warranty to cover any manufacturing defects. We're really concerned to hear that your report of a flaw (rather than damage or wear and tear) wasn't immediately addressed with that coverage. We sent you a couple of direct messages as we'd love to reach out and make this right. Just reply with your order number so we can offer support! - Team Clearly
Great glass at reasonable prices. Have ordered about 8 or so pairs from them over the years, never had a problem. They even gave my girlfriend a free pair of glasses when she asked to cancel due to realizing she was short on cash (student life). Also appreciate their donations to developing nations. Really fast shipping in Canada too.
Thanks for the fantastic feedback, Kyler! We're so glad we've been able to help you with so many pairs over the years (and by extension, help so many in need with every purchase!) - Team Clearly
Ordered 2 pairs of prescription glasses with anti-reflective coating! Had them in less than 2 weeks!
Thanks for the great review, Mike! We're happy we could have them in your hands so quickly! - Team Clearly
Started off cheap, then after fees and add-ons they were triple the price. They fell apart right away and I was refused warranty on them. Waste of money and time. DON'T BOTHER WITH THEM!
(One of the customer service agents said that I probably held them with one hand and therefore it's not covered, what a joke)
Robert,
We're so sorry to hear you had such a poor experience - we'd really appreciate the chance to help. We've messaged through sitejabber for your order number and appreciate any opportunity to address this for you! - Team Clearly
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for your review, Linda! We really appreciate the rating and feedback! We recommend contacting our Customer Service team for information about shipping to the store or picking up from the store; generally, only orders placed in the store can be picked up in the store. Alternatively, we have an Auto-Refill subscription service which works great for smaller orders because it offers 5% off every contact lens order, and free shipping and handling on every order. It's super easy to set up, set your frequency, pause, reactivate, and cancel when you're ready. (https://www.clearly.ca/help-me/contact-lens-refill-subscription) If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly