comGatewayReviews 182

Your review - I have been a comgateway customer ever since. I love dealing with comgateway. I rarely have an issue with their service. I like using their tools and services. They're one of the best out there.

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I've used the BuyForMe service of comGateway wherein they will buy a watch on behalf of me (since the US merchant doesn't accept an international credit card) and I was amazed thats even possible! I got my Fossil and Casio watches now. Very FAST shipping from US to Philippines. Got my package in 3 days! Im really happy as well that they have a $15 discount for first time shipper. So I saved a lot. Thanks comGateway!

My first time using this company to order 6 toy guns and some giant lolly to ship to Australia. When all items arrived at my us address, they have option for me to "repack" which I have to pay more but less for shipping so I do it and paid shipping cost of nearly $600. Later on I received email stating that Nerf Guns are not allow to ship to Australia so I have to find somewhere to ship them to. I asked them why Amazon can ship Nerf gun and I bought some Nerf guns when travelling oversea back to Australia no problem. Their answer is it's from the shipping company that they can't ship it. Okay, I then asked my friend for his address thinking of sending all the guns to his and ask him to ship them to me. I sent them my friend address and asking for the refund. They said I have to pay for domestic shipping which more than the guns cost and no refund for partly return items (6 nerf guns) as they successfully shipped them but have no control over the clearance process. But the tracking showing me that all the guns packages were not even go out of the US. And the packages that come to me are coming in 4 boxes of some big and some small which I unpack them and I can repack most of them in the biggest box which they put 2 giant teddy lolly in it with full of bubble wraps. The 2 giant lolly only use not even 1 quarter of the area in the box. It's totally rip me off. DO NOT USE IT

I've used comGateway.com to buy a watch. I was impressed with the BuyForMe service that they've offered me. I'll be using comgateway.com from now on. Excellent service and fast delivery! Highly recommended!

Do not, I repeat DO NOT use this company. I used two of their services to ship clothes to Mexico - BuyForMe and later shipping to my home address, and while everything seemed to be going well, once the shipment was out of the US and I had an estimated delivery date, everything went wrong. For whatever reason, the shipment was routed from the US to Singapore and then to Mexico, and was then delayed for TWO MONTHS - I contacted comGateWay customer service several times, and never ever received a satisfactory explanation or solution. Once my shipment was finally released from customs and on its way to me, the DHL Mexico courier handed me a bill for 141 USD (in Mexican pesos) and told me I had to pay handling, customs and custody charges for my clothes in order for them to be delivered, or they would be lost. I contacted comGateway a week ago about this, and they have been utterly unresponsive. WORST service - truly, spare yourselves.

Beware - this company engages Volumetric weight charges, I was charged $400 to send a 9kg guitar (Volumetric charge 38kg), and before some Comgateway Rep. Rattles on about limited aircraft space etc. Lety em say this. As a former major account executive of an international carrier - any major freight forwarder such as Comgateway normally gets "cubic exempt clause" in their rates deal with the major carriers/airlines. If they haven't got this place, I would find this very strange. Look at similar businesses to Comgateway there is some that openly advertise they never charge you based on volume - they are the ones to use. I even got charged volume on shipping record LP's and these are quite dense. Comgateway's actual service is good but due to the volumetric pricing they are not competitive. Look elsewhere, especially for large or bulky items.

Amazon.com shows my order was delivered to comGateway at Portand on May 3,2017, but it never show up on comGateway's webpage. My multiple emails to comGateway went unanswered. I have used this forwarder many times in the past years, but I don't see how I can be stupid enough to use them when they keep silent like this.

If you ship only 1kg parcel, congradulations! You will be harged by the volume as much as they can. I pay for 5kg.
If you want to return or redo everything, no way! They hold your product in warehouse.
They only way to get out of it is to pay what they ask plus insurance and make sure when next time you try to use a new service or deal with a company you never did, GOOGLE IT! There are so many terrible experience about this compay.

The best service ever, love it so much, great service which is working very hard to delivery your package

Before Trying Comgateway service, I tried Myus.com and Borderlinx.com service. They both are very good and even Comgateway is also very good. I would like to say to all sitejabber visitors, Sitejabber review are very fake because It's just an open platform, no reviews are verified by Sitejabber. Any unknown who have not used Comgateway, Borderlinx and myus services they can come and still write here anything. If anyone really want to know who is better they can test there service. By my opinion Myus.com service is little fast comparatively to borderlinx and comgateway. But Comgateway and borderlinx are better with there rates when it come for saving money. What ever you people are reading on reveiw website they all.are story written by Competitor. And sitejabber don't verify the review, just sharing to world.
Sitejabber, doing wrong business here.

Comgateway Just fooling there Member by showing very less fee in this industry. They just receive our product and ask you to submit money for shipment, and then game begin of Live chat and email. No Shipment gonna be send to you. Live chat advisor operate from Philippines and Owner is in Singapore... Owner friend is there in Portland.

I just been got $#*!ed up of 500usd product and 141 usd shipment charge.
Last verdict never try Cheaper one in this shipment industry...

I am in Australia. I bought a set of golf clubs and a push buggy from an American supplier. Total cost of these was 230 USD. To save money (or so I thought) I then forwarded these packages to Comgateway for shipping to Australia. Now I have used this company in the past and was satisfied with their performance. NOT THIS TIME! Together both packages weighed a total of 11 kg = approx $65 USD. Ah Ah not so fast! Channelling "The Sopranos" the total weight was miraculously recalculated at 28 kg volumetric weight. WTF! Total shipping costs now ballooned to a staggering 278 USD! WAAAAHHHHHH! Luckily I was able to cancel this ripoff transaction & had the packages shipped back to the original merchant. In short this company is a disgrace & should be shutdown. As a postscript I was able to buy the golfset from ebay USA & total shipping cost was 23USD. Thanks for listening folks.

Edit: Was contacted by Neil over the phone, and provided with a great resolution as well as credit. We agreed that this would be re-forwarded to a different address, as well as being given a complimentary hold on my account. I consider this matter now resolved, and would like to thank Neil for his time and effort:)

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I emailed ComGateway asking if a battery case would be able to be sent out. I received a reply stating 'Yes' this item CAN be shipped out, as long as they repack it in a type of packaging.

After the shipment arrived at my address, I received another email stating that it had been re-packaged into the proper shipping box, and was preparing for shipment.

I then received an email stating that my shipment was now CANCELLED due to the battery not being allowed. This is UNACCEPTABLE, as I specifically asked them BEFORE shipment if the battery was allowed. They mentioned that YES, it WAS ALLOWED to be shipped.

Now they are wanting to charge me $4 to return it. This is UNACCEPTABLE, and I request a full refund for the cost of purchasing it.