comGatewayReviews 182

I used Comgateway in April/May 2103 for a total of 8 packages that I purchased from American Eagle and Various Ebay Sites, I had these packages held for almost 30 days free of charge and was dreading what the Freight Charges would be to Australia. Upon finding out that my 8 Packages had come to a total of 7.5kg and my Total Freight charges to (Melbourne) Australia from USA was on $96.00 I was ecstatic, After advising Comgateway to go ahead and sent my Packages they were collected by DHL on Friday the 10th May at approx 3.30pm and Delivered on Tuesday the 14th May before midday, Absolutely Amazing Experience and I would not hesitate to use them again! P.S. One of the Jackets I bought from Ebay would have cost me $24.95 to have it posted to Australia... so thanks comgateway for making this possible!

I just used this site for the first time to buy beauty products from the USA and ship them to Australia.
Amazing experience. I was VERY nervous! I had several packages arrive over a 2 week period and had a total of 30 days to store them. Once each package arrived I would be notified by 6pm USA time.
When it was time for me to send them to Australia my package was sent on within hours.
Yes the postage was a little more than if I could get the products delivered directly to Australia, but I couldn't so I paid.
Thanks

The pattern of my experience is consistent with scammers.
My first purchase went without a hitch, and I was okay with the long wait.
I made two other purchases using identical details as the first one, and AFTER I paid for the items and shipping, they inform me that their delivery policy has changed, and that it's my problem.

My problem! I purchased a service, and they change the agreement after purchase and then have the contempt to say that's now my problem and that I should have known about their policy change before I purchased. If I was that great at predicting the future, I'd be going for the lottery...

I'm DISGUSTED. Use this organisation at your own peril.

Placed an order with comgateway.com where they purchase goods on a USA website seeing i cannot purchase in Australia for 25 different items a large order and 7 days later an email stating that all the items were out of stock was sent back with no explanation.The items were not out of stock i have just purchased them through myus.com. comgateway.com have no support service i emailed there customer service over 10 times for a week with no answer. There are no phone numbers to contact and the live chat i think is automated via a computers. Dont waist your time with this website

I used them to buy shoes from the U.S. I had a little trouble at first when they said they could not find that brand listed. I sorted that. From there on, everything went smoothly. I was kept informed of package movements and dates etc. The package just arrived this morning (2 April 2013 Australian time) as I expected. I would certainly use comgateway again. There is a shipping cost added the goods bought, but my shoes were still about $80.00 cheaper, all up, than I could buy then here in Australia.

This is the first time I have been ripped off by an online company and its not a nice feeling. I ordered an item through buyforme which is a part of the many online fronts run by comegateway and paid for it with my credit card that day. Three days later I had heard nothing from the company, no email confirmation, no welcome message so I checked my credit card statement and found thte amount had been debited from my card the day I paid. I emailed the help line explaining I had no order details as I had expected this in the email once my order was confirmed but I gave them my name, email address, copy of the credit card debit and product ordered. Two days later I recieved a reply asking me to provide my order number? I emailed back and was advised there was no record of any order from me. I finaly contacted my bank and advised a fraudulent transaction, these poeple are crooks and I wish I had checked the reviews before I lost my money! Dont touch them.

I've bought some stuff from BBW and wanted to shop to other countries. Then they told me that they can't do it, so i told them to send it to another company that is willing to ship it for me. Then they say they will charge me 24USD to deliver the parcel within portland.

I asked why is the cost so high, and they avoided my question and even block me on facebook to prevent me from further commenting. I can show you all the screenshots that they have blocked me to prevent me from even contacting them.

Now all my parcels more than $150 worth of goods are stuck with them. THIS COMPANY IS A CON JOB. AVOID AT ALL COST.

I really love comgateway. I started using their services about 1 year ago, and have sent more than 10 shipments thru them already (roughly 1 shipment monthly). Their service is PERFECT!
I know it's more expensive than Vpost, but the shipment reaches me within 3 days! (From USA shipped all the way to Singapore) It's much much faster than Vpost.
Also it's cheaper than Borderlinx, and less problematic.

I really can't recommend comgateway enough.

I was a little bit worried from ordering from this website to buy a jacket from america. After i used the buy for me service i paid them for the item and then the next working day i received a email saying it had been ordered for me. Once they received the item i was informed right away and i was able to arrange delivery to my uk address. It all took about 2 to 3 weeks to get to me, most of the wait was from the company i bought the jacket from and not comgateway. All in all i am very happy with comgateway and i carn't conplain about the service they gave me it was top notch

I have had so many issues with comGateway. My first issue is with their pricing; a package may actually only weigh 2kg, but they will charge you 6 kg! Sometimes they will give you the option to repack but that's not always available. Secondly, their customer service is awful. I have never been able to Live Chat with them because it's always "busy" so I have to resort to email which can take days for them to reply, if at all! They have no phone number which is frustrating. Thirdly, when I do organise my parcel for forwarding, it can take 7 days for them to dispatch it yet they are very quick to charge my credit card!

My DHL consignment was delayed because the content of every individual package was given the same description. It was clear just from looking at some of them that the description was wrong, so customs held them and opened every one. The error in the documentation might have been the fault of the carrier or Comgateway. That's not clear -- and no one is telling.
Delays are also caused by admin and customer service being located in Singapore, while the physical operation is on the US west coast. There's a huge time difference between the two locations, so the receipt of a package at their depot might not be notified to the client and registered online until a couple of business days later. A client has to wait till this process is completed before forwarding can be requested.
Comgateway consolidates, but does not pack items together (unless you pay extra), then it charges for the rounded-up-to-the-nearest-half-kilo chargeable weight of each item separately and adds them together. This makes the amount payable somewhat greater. For example, two separate packs of tissues would be a chargeable half kilo each.
I found customer service often slow to respond, then a tad argumentative. They were unhelpful with a simple request regarding billing, and at least one message received no response at all. The only options for contacting them are email, and online chat during Singapore working hours. No phone number.
On the positive side, I do like the way they scan invoices/packing slips supplied by merchants and allow clients to view and download them. The online interface is good. And all my items did arrive in good condition.
Not my worst experience with a forwarding company, by any means, but I believe they could have done much better.
I will not be using them in the future.