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Covers & All Reviews Summary
Covers & All has a rating of 4.6 stars from 3,575 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 7th among Home Decor sites.
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So I was very pleasantly surprised at the covers I just received! The quality of materials was way better than expecting. The light gray water proof fabric is sooooooooo nice!
I have raves about my covers since I got them to people I know and I'll definitely recommend and use this company again! Cost was great, the customization was made easy and the product was top quality! Well done thank you!
We ordered cushion covers, the material looks and feels more like an outdoor material and the fit was pretty baggy.
Items came quickly, and exceeded my expectations for the price. Would highly recommend to anyone.
I order two covers in January and it's almost
End of February and I got one only
That' one is good material and exactly what we wanted except the Velcro
Hello Paula. Please accept our sincere apologies for the missing curtain.
Your complaint was raised on 15 February; per our records our support team responded within 12 hours offering a replacement.
Note that as communicated earlier as well, velcro and grommets cannot possibly be applied on the same side. Hence, a drawing showing the exact construction of the curtain was shared for approval. Upon approval we issued a replacement which we see was delivered on 22 March.
We trust everything is in order now. Thank you very much for your patience and understanding while we worked to resolve this for you. If we can offer further assistance, please do not hesitate to write back. Thank you for choosing Coversandall.
Perfect fit. Our fire table is an odd size so to have made to order was perfect.
The cover came just as expected. It fits great and cost me less than it would to create myself.
Everything as I ordered, happy but disappointed because it came ripped from 5 spots.
Hello Zaid. Please accept our apologies for the inconvenience.
We package each product as securely as possible. Regrettably, sometimes a product gets damaged in transit. We accept full responsibility for delivering the product safely to you.
Per your conversation with our Quality team, we have issued a replacement which was delivered on 28 February. We trust everything is in order now.
Thank you for your patience and understanding while we worked to resolve this for you.
This product was a great find. We are very pleased with the cover. Cleans easily and looks great#
I am super please with the entire experience. Your design group are very detail oriented on dimensioning and to make sure you end up with what you need. Your 3D diagram makes it very easy to visualize your end product. Your delivery was just super fast. The product looks amazing and fit like a glove, and not to forget your pricing is very competitive.
I would definitely recommend your company and will be ordering other covers soon.
Thank you.
Bob
Very pleased with quality of custom swing chair cover. Great customer service and very happy with delivery time frame ~arrived before expected delivery date.
Excellent service and help. It fits perfectly and looks great as it needed a custom fitting cover
Easy to order, arrived quickly. I ordered a cover for a rectangular fireplace to replace the one that it came with which had become so brittle being in an exposed south facing location and had also been shredded by hail. The new cover from Covers & All seems significantly more durable. Thank you!
Received just as expected and looks like it will outlast the tree i bought it for!
As expected... great value and fit very well. Product arrived pretty fast
Excellent service however I tried to contact the design team so I could ask a question concerning an aspect of the product I received, plus I had a suggestion to offer. I tried to contact the co. Through the ordering service as I did not know where else to go. I received an unsatisfactory response
Hello Luc. Thank you for reviewing your custom cover purchase. We are glad you liked your cover.
Please accept our apologies if our support did not meet your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is always room for improvement. Your feedback is important to us and we have shared your comments with the team.
We also appreciate your suggestion about adding a flap and have forwarded it to our production team for review.
Additionally, here is some information that may be helpful in understanding the best way to communicate with us:
sales@coversandall.com - for quotes / pre sales questions / bulk orders / corporate inquiries
info@coversandall.com - for all order-related communication (always mention your order number in the subject line)
feedback@coversandall.com - for product complaints / feedback
We aim to respond to every email within 12 hours. For issues that require urgent attention, please reach us via our 24x7 phone or chat helpline.
We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
Thank you, covers go on easy, there is two inches of extra space like your promised. I am very happy with my purchases. Cats are happy too and watching them trying to get in through the door flap has made me laugh several times.
The material is way better than I had anticipated. Seems very sturdy. I underestimated my measurements for our Christmas Tree, so it doesn't actually fit. My fault though. If you are ordering one, I would err to the bigger size, by a fair bit. Especially on the diameter / circumferences. To be honest, if I had to do it again, I would order separate covers for each section.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marny. We are sorry to note your disappointment.
However, we have worked hard to make the order process as transparent as possible. The first point on the product page states: "High quality outdoor cushion covers". Additionally, the material you have selected for your covers is Cushion Rite; it is described as "600 Denier, 100% Solution Dyed Polyester Fabric with one side PU Coat". We have a lighter material that feels more like fabric (Cushion Fab).
You may find it helpful to order our Free Swatch Kit; this would help you make an informed choice on the fabric on future orders:
https://www.coversandall.ca/swatch-kit.html
With regard to the fit, we handcraft each cover by meticulously following the measurements and instructions provided. If you feel we have made the covers in the wrong size, kindly take a picture of the product clearly showing the incorrect measurement using a tape measure and email us at feedback@coversandall.com. Also attach a picture of the taffeta label sewn on the inside of the cover. Our Quality team will be happy to look into this for you and assist you with an appropriate resolution.