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From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Customer service and the design team were so easy to communicate with. We went back and forth with questions and answers for clarification until it was perfect.
The communication regarding my custom order was great, I appreciate they provided a proof to review and approve. Shipping was fast as well. The product was perfect when received.
Hey Jonathan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Customer service was extremely helpful and wanted to make sure I was placing the order correctly, measuring correctly, and understood exactly what I was ordering and would receive.
Hey Cheryl! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My husband installed the shade the day after it arrived, and it was just in time for 2 days of Florida downpours! It did the job, and kept the rain out of the patio, so we will be purchasing more of the same shade to finish the entire length of our lanai...
Hey Daniel! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second time we used covers&all for a custom cover. They are very exact and careful with the production. They sent a diagram within a couple days just to confirm what we ordered was correct. Production and shipping only took a couple more days. Awesome company! Highly recommend!
Hey Nicholas! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy site to order with. Very quick and thorough.
I placed a previous order before the current one and had some difficulties but got the product I went back to order more got to review the shopping cart had a product ii didn't order than lost the information and went to pay it's gone
Hi Paul, Thank you for your feedback, and we’re very sorry for the trouble you faced while placing your order. It seems there was a technical issue during checkout, and we’ll make sure this is reviewed to prevent it from happening again. Your feedback is important to us, and we truly appreciate your patience. Please reach out to us via call or chat, if you’d like assistance completing your order and we’ll be glad to help.
I was looking for a specific quality of clear vinyl/pvc curtain or tarp. They provided the quality material I was needing at the most reasonable price for a customized product.
Hey Randy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Terrible experience shop else where this company will not stand behind there products they will sell you the wrong item then will not give a refund or exchange
Hi Josh, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We've used Covers and All for work projects and I use them for patio furniture. The quality has always been tops and their design process ensures a good fit.
Hey David! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Covers and all helps us get custom covers that are hight quality and fast shipping.
I reached out to customer service and they solved the issue without any hesitation. The cover didn't fit the car and after reaching out they took immediately responsible action and sent a new one with fits like a glove. The product is great. Highly recommending.
Hey Carina! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm sure it was user error, however, what I thought I was getting was a cushion not just a cover. Now I need to source stuffing for it. I'm sure I neglected to pick up on the correct procedure.
I really appreciated your production team taking the time to double- and triple-check the dimensions I provided to ensure there were no mistakes. It turns out my original measurements were off, and without their attention to detail, the cover wouldn't have fit. Thanks to their diligence, it fits perfectly.
Hey Richard! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Mine was really custom, because it was made for the table with umbrella only, and not the set with the chairs. It was made exactly how I wanted it. Good quality and looks great!
Hey Gloria! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I purchased these clear tarps for temporary fix it never came when it was scheduled now I do not need it anymore and I want to return the unopened package
Hi John, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My experience with Covers and All was very easy from the ordering on-line to delivery and then installing the covers on my pool equipment. I was very happy with the ease of ordering and now we will see how they hold up over the winter and hopefully they will last for years!
Hey Christopher! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered two covers one was rectangle - not difficult; the other was for a large umbrella - several emails from staff ensure the cover as designed fit the umbrella and its stand. Good quality material. Great service.
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I like the product. It appears to be well made. However, I received at least 5 email notices that because you did not hear from me (I returned several emails) that you were putting my order on hold. This was very confusing. You need to haver better communication between your different departments.
Hi Richard, thank you for your feedback. We are glad to know that you are satisfied with the product. However, we are sorry to note your disappointment regarding the service you received. As the product had a slightly different shape than usual, our team needed to clarify certain details to ensure accurate customization, and we also followed up to avoid any delays. Nevertheless, we truly value your feedback and will surely consider it to improve our customer experience going forward.
The instructions on how to measure correctly were easy to follow. There are a number of options to choose from so it is important to follow the instructions. We have been very happy with the process and the results.
Hey Roberta! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
From looking at the website through placing an order, working with the designers to production and shipping the entire process was first class. This along with less than 15 days from order placement to delivery from India the whole process provide by the company was excellent.
Hey Peter! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The instructions for the measurements of my custom made cover were simple and easy to follow. As a result, the fit of the final product was perfect. The quality was better than expected. The turn around from the order date to receipt of the finished product was faster than expected. I plan to place additional orders for other cover needs.
Hey Todd! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Susan, for letting us know we were able to help you out! Â We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!