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From the business
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
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CUPSHE Reviews Summary
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
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Frankly rubbish. Quality of goods is cheap which is a shame as online they looked lovely and high quality. Instagram ads are misleading as is their advertising - the influencers they partner with to promote their products must be being paid a lot to post about their clothes. Don't shop with them unless you're happy with rubbish fabric and paying crazy amounts for a return. Their return policy is hidden - you have to pay to return or they take it off your refund. Wish I had read the reviews before shopping with them, whoops! And looking at their replies to other customers on Trustpilot, just seems to be the same sort of reply each time and nothing new or helpful. Even the item I'm keeping I'm not happy with the fabric or quality but like the print so just going to keep it. Paid off my own accord to return most of my bits and if they don't reach the return destination I will have lost so much money. I never really like to post reviews but I have felt particularly misled and duped by Cupshe. I'll never be using again!
This company is based in Hong Kong (which I had no idea until I ordered), I ordered my wife a few bathing suits as a gift for our upcoming vacation. I ordered on a Monday evening EST, and the order didn't ship for over 2 full business days. 3 business days later, and the items are still in Hong Kong at a FedEx depot. I paid for express (3-5 business day shipping). When I chatted with Cupshe customer service, they were argumentative and offered no solutions, even saying that it's their policy to ship 1 business day after the order was placed... however it was actually 2 full business days, to which they offered no solutions or compensation for this order not arriving within their own 'guaranteed' timeframe. Hopefully the products are good, but the customer service is absolutely horrible, and clearly they don't care when/how you receive your products.
Dear Theodore, we understand you're frustrated and can certainly take a further look into this.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, please allow us to explain that once your order is placed, it will leave our warehouse within 1 business day. According to your description, your order was shipped from oversea warehouse due to the lack of inventory. For all oversea orders, the tracking information will be updated when the flight arrives in your country. In addition, the shipping company will update the shipping information a little delay, thus, you may be confused, but actually, the parcel was sent out and it is on the way to you.
Next, we are sorry that the logistic cannot meet your satisfaction. Please kindly note that Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
We’re also working hard to ensure every customer get packages within the promised time limitation.
What's more, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Lastly, to look further into this issue, we sent a message to you. If you could get back to us with your order information we would highly appreciate it. Looking forward to your response.
Beware when you bought from this company. Not only that it is a CHINA based company, also the return is not free. You have to pay your own postage. If you don't want that, they'll give you 70% refund which they claimed to take 10 business day which in reality, if you don't contact them, they would not refund you, even after the waiting period.
Product wise: So so. Mind as well buy from USA based company.
Dear Miss J, we are sorry to see that this experience did not meet your expectations. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, we are a global fashion brand with a headquarter in Los Angeles. Since our inception in 2015, we're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable beachwear and resort wear.
Secondly, to meet different demands from our customers, Cupshe offers several options for return/exchange. The option of 70% refund is the special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. Of course, we also support full refund, which is also given as an option for our customers to choose. However, we don't offer free return service currently as we stated on our website. Anyway, we have submitted your feedback to our related departments and taken your thoughts to heart to make some changes in the future.
In addition, once we get the necessary information as requested we will fulfill the refund at once. Besides, refunds for credit card payments take up to 10 business days and 1-3 business days for Paypal payments. Please note that the processing time depends on your bank and Paypal.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on LiveChat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I bought 5 bikinis with different tops and some of the tops did not fit, they were smaller than my regular size, it probably depend on the style. Material and colors were very good. I call customer service which gave me the option of replace them for free and keep the smaller ones. If I choose to return them I had to pay for the mail fees. So, I kept the smaller ones, and received the new ones without any cost. I was impressed. Will buy again for sure!
I inquired about making a return the day I received the item and found out it didn't fit. Still have not received a return label and it's been weeks. I don't know if this is their way of stalling so you use up your 30 day return period? Will not order again.
Dear Lisa, we are sorry to see that this experience did not meet your expectations. However, we are unable to find your related order or communication record in our system after checking your user name. Please confirm your order with us, then we’d love to look into your case specifically and offer better assistance.
Firstly, please kindly note that return or exchange is welcomed within 30 days after delivery. We object to the action that refuses to help the customer return the goods by using any inappropriate methods as you mentioned if the customer's order meets the return standard. Generally speaking, our customers can submit a return or exchange request on the website within 30 days after receiving the order. Then the return label will be sent by email within 24 hours after your return request is approved. Please kindly check your junk mailbox, that happens now and then. If you still cannot find it, please feel free to contact us on live chat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
Fit information posted on the website was 100% WRONG! Models supposedly had 23" waists & 36" busts: mine are 30" and 40", so i ordered 1 size larger than they were supposedly wearing. Every item was WAAAYYY too big for me. I feel very deceived and will never order from them again. Quality was ok, but colors received were quite different than pictured on the website. All around, a very bad purchase.
Dear Leslie, we appreciate that you bring this to our attention and we are glad to hear that you are satisfied with the quality of our products. Please be assured that all our products go through strict quality control and we are continuously improving in ways to our customer's needs.
However, we feel regret that our products don't work for you. Please kindly note that most of our products are true to size. In order to meet customers' demands, Cupshe always strives to make our swimsuits have more options in styles and designs. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customer's body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, we suggest you contact our customer service for some advice.
Besides, there will be a few differences due to light when shooting, but our design department will adjust the color balance to make it as consistent as the picture. Meanwhile, return or exchange is welcomed within 30 days after delivery. Please contact us for help if you have any issues with your order.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Overall, Cupshe had a lot to offer. I loved the variety. However, I would not order from them again based on their quality and return process. I ordered four dresses. One I knew couldn't be returned and the other three I could return. The nonrefundable dress fits awkwardly and the material is SUPER thin. Definitely wasn't worth the price. It will just have to be a swimsuit cover up. Another two dresses also had very thin material and didn't lay nicely on me like the images on the site. In other words, just very cheaply made so those I planned to return. The fourth one I kept because it wasn't see through with the bold pattern and was very breathable. Still didn't think the quality was worth the price though.
As for returning the two dresses I didn't like, they reduced the amount I could get back and then charged me $11 for a return label. I lost about $18 trying to return items. They have options that allow you to get a 110% coupon to buy more of their clothes but it's really not worth it. It's all cheaply made and probably wouldn't last long. Overall, I won't order from them again. It's just not worth the trouble.
Dear customer, we understand you're frustrated and can certainly take a further look into this.
Firstly, we take the quality of our garments very seriously, however, we apologize for that our clothing not being the quality that we strive for. We will definitely share this feedback with the supplier, they will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. You can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions. We will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
Secondly, we have different promotions periodically, and some items will be marked as final sales during the promotion period in accordance with the rules of each promotion. Based on the return policy, items marked as flash and final sales are not returnable unless there is a quality issue. To make up for that, we will do our best to find some special solutions.
Thirdly, for the refund amount, if you used the coupon or discount in your order, the refund usually is the actual payment of the items you send back, so there will exist a little difference from the original price. Besides, as stated on our website, we are unable to offer free return service. With that being said, customers are responsible for the return shipping cost. If you use the prepaid shipping label obtained from our website, the return label fee of $10.99 will be deducted from the refund amount. It is also advisable to send the package back yourself via post if you find the return slip expensive. Anyway, have forwarded your opinion to our related department, to be reviewed and taken into consideration. We will take your thoughts to heart to make some changes in the future.
What's more, the option of a "110% coupon" is a special offer from Cupshe to quicken the return/exchange process and save customers' time. It turns out lots of customers prefer this offer. To meet different demands from our customers, we still offer some other options for return/exchange, which are also given as an option for our customers to choose. We absolutely respect our customers' choices and decisions. Anyway, we will improve our service and product quality to satisfy you and provide a better shopping experience. Hope you can understand and support CUPSHE.
After checking your username, we are unable to find your related order or email with us. Then, we send a message to you and hope we can look further into this, please check it and let us know your opinion. We'd love to understand what disappointed you and make every effort to turn your experience into something better. Hope your understanding. Thanks.
It is impossible to return items. The site doesn't work for returns, And what's worse is that there is no help from customer service. No one answers the phone and I've written three emails in which none of them have been returned. I will never order from this company again!
Dear Kathleen, we are sorry to see that this experience did not meet your expectations.
Generally speaking, our customers can submit a return or exchange request on the website within 30 days after receiving the order. The reason for the site not working may be that you entered the wrong order number & wrong email address, or you encountered an internet issue when you initiated the return from our website. Please make sure to enter the correct email address or order number and try again later.
In addition, there is a large number of customers' requests every day. It may take some time for you to wait for our response due to the peak season. But we promise to respond to every request within 24 hours by email. Please also kindly check your spam folder at the same time since the email sent by us can be considered junk mail. That happens now and then. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
What's more, the hotline service is available from Mon-Fri: 10 am-6 pm (EST), in addition, there is a large number of customers’ requests every day, and you may get disconnected occasionally. However, you can leave a message after the tone, our agents will call you once we receive your message and to help you solve the problem as soon as possible. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response rate.
Finally, We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
These suits are good quality and come in a timely manner however if you need to return something you ha e to jump through hoops like a monkey in a 3 ring circus. I jave ordered from them for years. I wear a size Large (10/12) have always purchased a Large. This last time I ordered 3 suits and a bottom 1 suit size Large was labeled a. Large but would have fit a 10yr old only and the bottom (separate) I ordered size Large would have fit a 300lb lady. The other 2 suits were as expected. Trying to return the 2 mis sized items has been going on for 2 weeks now and I finally told them today nevermind. It was taking way to much of my brain power to deal with them and their lies. I unfortunately won't order from them again
Dear Customer, thank you for taking the time to give us feedback. Your recognition of the product quality and shipping is greatly appreciated. We regret to know that some of the suits didn't work for you. We are striving to achieve better quality and product performance. Our design department also works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer care team for some advice.
We feel so sorry that the return process did not meet your satisfaction. We usually offer several options for return/exchange, to simplify the return process and meet different demands from our customers. Our customer care team is working hard to help all of our customers solve their problems in a timely manner. We take your feedback seriously and will keep working hard on simplifying the return procedure.
We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to your as soon as possible. We sincerely wish for your understanding and constant support.
I was disappointed to find out I had to pay to send items back. I should have looked into it more. Their prices can be good, but not when you have to pay to send something back. Also, be sure the item is returnable... not all are.
Dear Angela, thank you for sharing feedback on your experience with Cupshe. We are really sorry to know that our return policy did not meet your expectation. Firstly, as stated on our website, we do not offer any free return service. With that being said, customers are responsible for the return shipping cost. We really appreciate your feedback and our Customer Care team will continue working hard on providing assistance and improving the overall shopping experience for all of our customers. In the meantime, we also offer several different options for return and exchange requests.
Secondly, return and exchange is welcomed within 30 days upon delivery. For sanitary reasons, bracelets, earrings, bags, beach blankets, towels, swimming rings, and floaties are not eligible for returns or exchanges unless there is a quality issue. In addition, items marked as flash and final sales are also not returnable unless there is a quality issue. For more details on our return policy, please visit the “return policy” page on our website.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, and we will do our best to help you. We sincerely wish for your understanding and constant support.
I order 3 shirts After more then a month finally got 1 out of 3 and I was so disappointed because the color of the flowers are all faded the material is really bad quality is shining not work paying 25 dollars for each, I spend 78.25 total and I contact them and they want to refund me 9 dollars they don't want me to return it because they say shipping will cost a lot they are not in the USA. I have expressed my frustration and each email I have explained I do not want store credit and that I want a refund. Please please don't spend a penny with this company is not worth it so disappointed
Dear Lissette, thank you for your message and for informing us about this issue.
Firstly, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality you expected. We have sent the information to the related department. They will input a lot to provide all Cupshe customers of suits with a better performance. In addition, we usually split the customers' orders into several parcels due to stock issues in order to allow customers to receive the items which have stock in a short time. So sometimes customers cannot receive all the items at once, because part of the items in their orders are still in transit.
Secondly, we always do our best to reply to and assist all of our customers promptly, but sometimes it may take some time for you to wait for our response due to the peak season. We promise that all requests from our customers will be responded to. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response time.
What's more, for the return experience as you mentioned, there may exist some misunderstandings during this process. Please kindly note that return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. To meet different demands from our customers, Cupshe offers several solutions for return/exchange, which are also given as options for our customers to choose from. We absolutely respect our customers' choices and decisions. Besides, we are an International company with warehouses and branches in many countries including the United States. As for returns, we have multiple return addresses in the United States. We generally provide the nearest return address according to the customer's residential address in order to save customers' costs for return.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Quality is as expected for the very good prices but the return process was quite a hassle and expensive.
It's difficult to buy a suit without trying it on, so I ordered several options. I ended up keeping 3 of the 8 items in the order because I found most suits ran small and had an awkward fit on me. I initiated the return online & was told my return was "Pending Review" & I should get an update in 24 hrs. Two days later after no update, I contacted customer care via online chat & was told I'd have my label in 24 hours. Guess what -- no label came in 24 hours. I contacted chat again & was told I should just wait another 24-48 hours. They blamed their web portal, yet to my knowledge, there were actual people on the other end of chat who somehow were not empowered to email me a return label. Knowing, there is only a 30 day window for returns, I elected to self ship. It cost me $11.90 vs the $9.99 cost of the return label that Cupshe theoretically provides for returns but that I could never get from them. At least I finally got my refund. I am not sure if the problem is intentional --seeing if customers will forget to follow up and miss out on the 30-day return window or if it's just incompetence, but if the website portal and 2 agents can't get a return label out in a week, it's not a company I will choose to do business with again.
Dear Jen, we regret any inconvenience or frustration that your experience has caused you. We will do our best to check this issue and resolve it to your satisfaction.
Firstly, Cupshe aims to provide customers with products of high-quality and affordable prices. However, we are sorry to know the suits were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. You can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Secondly, in order to adapt to the rapid development of our business, we have recently upgraded our system. Generally speaking, our customers can apply for a return or exchange on the website within 30 days after receiving the order. Then the return label will be sent by email within 24 hours after your return request is approved. However, during the system upgrade process, there may exist some isolated occurrences that we cannot predict at that time. Anyway, we have solved the system issue for our official website and we will also always look at ways to ensure a great customer experience and minimize any inconvenience as much as possible.
Thirdly, return or exchange is welcomed within 30 days after delivery, you can send the items back within 30 days after delivery. In addition, the shipping fee is charged by the shipping carrier which is beyond our control. And we usually provide the nearest return address to our customers according to their location, in order to save the cost for return. If the return shipping fee you paid is much more than the fee of the pre-paid return label from our website, we'd like to offer some compensation for you.
What's more, we set a high standard for ourselves. Please rest assured that we will follow up on our customer's issues and ensure they will be resolved in a timely manner. And we promise to process the refund once receiving the parcel from our customers.
Finally, we had tried to find the order with your name so as to help you to look further into this issue but in fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
I am always really skeptical ordering from these cheaper websites, but I just did not want to spend over $100 on a swimsuit so I went ahead and ordered two of the most reviewed and popular items. I just got my order today and tried on the bikini top and bottoms, both fit PERFECTLY. The order was delayed by a week which isn't too bad considering how much I love my new bikini. The quality is great. Obviously their sizing is a bit small, but as long as you stick to their sizing chart you should be fine. For example, i normally wear a size small top and I got a large and it fits great. Can't wait to flaunt it this summer and will definitely order more now that I know it will actually arrive.
I ordered my items on the 22nd of March 2022.
The items have still not been delivered.
My first email to customer services was answered with a generic response.
My last 2 emails have not even been replied to. That was 4 days ago.
The tracker has not been updated since the 25th of March.
I have asked for a refund. Still no response.
Resorted to the online chat. See screenshot below.
If my items dont turn up in 2 more days, I have to start the whole process again.
I asked why no one was replying to emails and received another generic reply!
UPDATE... I have sent 4 emails, one being a legal document demanding a refund and compensation... NO RESPONSE.
The only response I have received is because of this review.
CUSTOMERS BEWARE... do NOT be fobbed off with being told to keep an eye on the tracker as I have been in the comments below from Cupshe.
Your contract is with Cupshe NOT the delivery company.
I have now started legal proceedings.
I wonder if they will bother to reply?!
Dear Stella, thanks for taking the time to review your experience. We are really sorry to hear about the shipping issues that you've experienced and we take this issue seriously. We understand how frustrating that was and truly apologize for the delays, as that is not the experience we'd want you to have with us. Due to the increased order volume, processing and delivery times are more unpredictable as we and our shipping partners are facing various challenges. Your order was shipped from an oversea warehouse, so the shipping information was not updated in time. We have pushed our shipping carrier to expedite the process and give an update as soon as possible. Meanwhile, we will definitely optimize our logistics team to reduce the occurrence of such incidents.
We always do our best to respond to and assist all of our customers in a timely manner. However, we apologize for not being able to accept your request on time. We have been receiving a huge volume of queries thus delay occurs occasionally. To express our apology, we have sent you an email with some solutions. Please check it at your convenience. We'd love to make every effort to turn your experience into something better. Wish for your kind understanding and support!
Swimsuits are so cute, but the sizes are ridiculous. I ordered two different suits and the bottoms are SO tiny (I'm a size 6 pants, so I'm not large by any means), and cut in a way that it makes it dangerous to move in certain ways without possibly being slapped with an indecent exposure charge. Their customer service is alsop garbage. I paid additional money for expedited shipping — I was supposed to have my order in 3-5 business days, and now part of my package is currently stuck in Shenzhen, China (today is business day 8), and they're giving me a hard time about refunding that expedited shipping cost.
Avoid them if at all possible.
Dear Erin, thank you for your message and for informing us about this issue.
Firstly, we are sorry to hear that the products you just received were not a perfect fit. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
In addition, we have team members and warehouses all over the world. Our customers' orders are arranged automatically from overseas/local warehouses according to the system configuration and stock status. Please kindly note that the shipping efficiency shown on our website is calculated in business days, and our warehouse takes 1 business day for processing. For all oversea orders, the tracking information will be updated when the flight arrives in your country. Please also rest assured that the shipping company will update the shipping information a little delay, but the parcel will be on the way to you. Though we do our best to ensure that we meet the delivery timeframe, there are still isolated occurrences that orders can be delayed due to external factors beyond our control. We sincerely apologized for that and we will definitely optimize our logistics team in the future to reduce the occurrence of such incidents.
Besides, we set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. We're always looking at ways to improve our service so we'll take your feedback on board for the future.
Finally, we had tried to find the order with your name so as to help you to look further into this issue but in fail. Therefore we have sent a message to you for more information about your order. We'd love to make every effort to turn your experience into something better. Sorry for the inconvenience caused again and hope for your kind understanding.
Love all the items I purchased! Can't wait to wear my new cover up in Mexico!
Dear Carrie, your recognition of our swimsuits is greatly appreciated. To meet the demands of every customer is the goal of the whole Cupshe team. We'll keep working hard. Come back and see us soon.
Swim suit shopping is a very enjoyable pass time and CupShe is cute, easy and has been very reliable along with great quality products!
Dear Destanee, thank you for giving us five stars. We are striving to achieve better quality and product performance. Meeting or exceeding our customers’ expectations is our ultimate goal. We are thrilled that you loved your overall experience. Looking forward to seeing you again soon.
I booked a last minute vacation to Mexico and ordered several bathing suits on cupshe I was extremely happy with how quickly they arrived how affordable they were the excellent quality. I absolutely loved them all
Dear Anjanette, thank you very much for giving Cupshe 5 stars. We are glad to know that your order was delivered in a timely manner and everything turned out well for you. We are striving to offer high quality products with fast shipping options. Your recognition is greatly appreciated. We can't wait to welcome you back soon to our website.
Poor customer service and system. I couldn't use my store credit with a discount because their system only allow one value per purchase.
I hope the system be updated to allow the use of a store credit with a discount. However, was bothers me the most was the lack of interest in keep the client.
Dear Laura, thanks for taking the time to review your experience. We feel regretful that our customer service did not meet your satisfaction. Please note that coupon/store credit cannot be used in conjunction with other events or promotions, which was mentioned in the rules when we provided the coupon code. We are sorry for any misunderstanding it may have caused. Your feedback means a lot to our entire team. We will forward it to our relevant department and make improvements in the future.
We have sent you an email regarding this and provided some solutions. Please check it at your convenience. We'd love to make every effort to turn your experience into something better. Wishing for your understanding.
Swimsuits are great, but didn't fit right. I did the live chat and opted to print my own label out. You need to upload a picture of your label. I ordered more swimsuits and hoping the sizes work out. I would defiantly buy again.
Dear Dawn, thank you so much for taking the time to leave this review. We regret to know the swimsuits did not fit right. We have spent years designing and perfecting the fit for diverse body types. Some swimsuits would have a different fit for different body shapes. We will feed back to relevant department and make improvements. Hope your new swimsuits will have a better fit.
Return or exchange is welcomed within 30 days upon delivery. We can provide return label for orders from UK and Germany currently, and we are striving to make it available for other countries soon. To simplify the process and meet the demands from different customers, we usually offer several options for return/exchange. Your feedback means a lot to us. We would try our best to optimize our return policy in the future. Wish for your understanding and constant support.
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Dear Helena, we are sorry to see that this experience did not meet your expectations.
Firstly, thank you for sharing your feedback and we want to apologize for the dissatisfaction on our product. We will definitely share your suggestion with our Product Operations Team and continue to work on providing a great shopping experience.
In addition, kindly note that our advertisements on Instagram truly reflect the conditions of our products and our cooperations with influencers are in compliance with laws and regulations.
Besides, our return information is open and transparent on the website. Unfortunately we currently are unable to offer a free returns service. However, we do provide some other fast and easy options to quicken and simplify the return process, on the purchase of protecting the rights of our customers. As for return shipping fee, it is determined by shipping carriers based on the weight and distance.
What is more, our replies are based on our current policies and the actual situation on each of our customer. Sincerely sorry that this bothered you. We’ll keep working hard to make improvement, to offer better service to all Cupshe customers.
Lastly, we have sent an email to you with some solutions. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.