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Custom Offsets Reviews Summary
Custom Offsets has a rating of 3.5 stars from 462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Custom Offsets most frequently mention customer service, wheels tires and fast delivery. Custom Offsets ranks 8th among Tires sites.
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Original order was severely delayed however custom offsets customer service does an amazing job helping people like me throughout the process and I received express shipping at no extra cost for the inconvenience. Incredibly happy
Thanks for the support, Cody!
Paul, the sales rep I spoke with when preferring was AWESOME! He helped me through the whole process, and even through a couple of automation hick ups. Very pleased with my experience, and I will be sending any of my friends and family your way when they are looking to upgrade their wheels.
We’re happy we could help out, Jack! Thank you very much for your support!
I've had a terrific experience, although my original order was with different wheels. The gentlemen helped me so I wouldn't have to wait on the backordered items. Because of his great help I have new tires and wheels to give my truck a new stance its never had before. Thank you so much
Thanks for the feedback, Juan!
Very quick and easy process would do it again cant thank everyone at Custom Offsets for the new wheels and tires
Thanks for the feedback, Jack!
Delivery was on point.
Wheels and tires were undamaged.
Didn't send the shirt, I informed them about it and one was shipped that day.
Great product Great service
We're happy to hear that! Thanks for the feedback, Alan!
Got one with no problems. Couples days after I order the rims. The 2nd one was coming from a different warehouse, and the house number missing once I fixed the error, it chine the next days later. No complaints
We're happy to hear that! Thanks for the feedback, Edward!
They have the best wheel and tire selection on the planet. Super happy with the results. I had a mishap on delivery but their customer service sorted it out after a week of delays. This was my second order and I'll be back next time.
Chris - We do apologize that you may have run into issues but we do believe that there are other variables at hand regarding this situation. We'll be reaching out to learn more about the matter at hand. Thank you.
I've ordered one from you guys and it was perfect, the second time the rims I ordered didn't come with caps had to buy separate, it doesn't say cap were separate on top of the 1400 dollars I spent to by the rims I had to spend another 75 for caps also I ordered lug nuts the charge me 50 dollars for some 10 dollar lug nuts they didn't send me the ones pictured, I wasn't happy with this order
Adalberto - We can certainly recognize that you may have been under the impression that the caps would be included, and would not come with any extra cost. If this was explained poorly on our end, we apologize and would like to help given the circumstances as much as possible. Given that, we're going to have a member of our management team reach out to discuss this situation further with you. Thank you!
Very well please. Rims fix perfectly. Looks great on my. This is my 2nd order with Customer offset
Thanks for the feedback, Kier!
Other than taking 4 months to get my 3rd choice for tires, my experience was great. The wheels look awesome and were shipped ready to go.
We're happy to hear that! Thanks for the feedback, Michael!
Everything showed up packaged very nice and clean. Tires were unbalanced. Took them to a tire shop to rebalance they messed up one wheel pretty bad. Had to order me a new one. Tires are still unbalanced, shaking pretty good at 70. Was told to get a road force balance. Now I have to find the time to get it into a shop before my 30 warranty/recieving product is up. Hopefully a different tire shop doesn't mess up another wheel. Been a huge headache I wish I would of just kept stock wheels and tires. Customer service with you guys was cool though. Probably won't come back for wheels and tires.
Cole - we can understand where those balance issues could be frustrating to say the least, and we apologize you had to deal with these issues. We'd like to make sure this situation gets handled promptly and correctly, so we're going to have a member of our management team connect with you to get this situation taken care of. Thanks!
Great company to work with. My original request couldn't be met so I settled for a discount and a second alternative
Dwayne - We do apologize that you faced issues with locating the sizes that you were looking for as this certainly is not intended. Our sales team is always available should you need to locate particular sizing that our gallery might not have access to. Regardless, we'll be reaching out to see how we can improve. Thank you.
It was great. Delivered on time and they look amazing and great customer service.
Thanks for the feedback, Garren! We appreciate it!
Everything went as planned. The only complaint is that the shipping company took a little longer to deliver.
Thanks for the feedback, Tim!
Just what I ordered, came quick and worked perfect!
We're happy to hear that! Thanks for the feedback, Captain Greg!
Everyone I dealt with was helpful and informative. Highly recommend
Thanks for the support, Derrick! We appreciate it!
It took longer than I anticipated to receive my products and the new lugs sent to me were the wrong size causing me to have to take it to a shop and order different lugs so I ended up spending more money product was great just upset about the extra money and time frames that had to be taken care of.
JohnPaul - We apologize that you may have received incorrect lugs and we do hope to address this matter with you as it certainly is not intended. We'll be in touch for a resolution! Thank you.
The only thing I have too say is that I can get ahold of the tire manufacturer too set up the warranty. Otherwise great experience
We're happy to hear that! Thanks for the feedback, Jacob!
It was good only issue was it took for 6 months to arrive
Thanks for the feedback, Jose!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thanks for the support, Will!