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CycleGearReviews 10,689

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,141
value
14
shipping
7,147
quality
10,450
This company responds to reviews on average within 3 days

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30,257 reviews

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Tennessee
1 review
0 helpful votes
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Great service
December 25, 2025

Josh at the Knoxville store gave great service, spent plenty of time and very knowledgeable about the products I was looking at and buying

Date of experience: December 12, 2025
Sri Lanka
1 review
0 helpful votes
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New helmet purchase
December 24, 2025

Very good selection. Knowledgeable sales staff. Extremely valuable to be able
To compare fits and value of competitive products. The store was very helpful in getting a new helmet as the one in the store had been damaged.

Date of experience: December 2, 2025
Rhode Island
1 review
0 helpful votes
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As described
December 24, 2025

Dainese knee armor is super soft and flexible, yet CE1 durable.
Axial Block base layer jacket offers many options, as a base layer block under a bigger jacket, or over a form fitting protection base layer. Sleeves removable to use as a vest, good pockets & zippers.

Date of experience: December 14, 2025
California
1 review
0 helpful votes
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Ordered a new chain and a set of tires for my dirt bike. I had them delivered to the store and the tires mounted there. Great service. Tech is very helpful and friendly. He worked hard to get my tires to me quickly and mounted great.

Date of experience: December 14, 2025
Georgia
1 review
0 helpful votes
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Birthday gift for grandson
December 23, 2025

Fast delivery and well packaged. Don't know how it works yet as I haven't given to grandson yet but he picked it out due to the safety aspects of it. I'm glad about those as well.

Date of experience: December 13, 2025
Michigan
1 review
0 helpful votes
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Tourmaster Jacket Order
December 23, 2025
Updated review

Bought 2 Tourmaster armored riding jackets, a "Highlander", and an "ADV Lite Waterproof". Love them both. Fit very well (and I'm 6'5" 220 lbs). Both priced very fairly (bought them during a Black Friday sale)--$320 for the Highlander, $170 for the ADV Lite WP. Haven't ridden in them yet, but will once the riding season starts back up again. The only issue I had was the ADV Lite WP jacket elbow pad pockets are sewn into the sleeves WAY TOO HIGH up the sleeves. Too much of the armored pad is ABOVE my elbow vs. BELOW my elbow, where it belongs. NOT a Cycle Gear issue. A TOURMASTER issue. Gonna try to move it (by wither moving the armor pocket or sewing a new one in. If I didn't love this jacket as much as I do, I would have just returned the jacket. But this jacket is lightweight, waterproof, full of zippered vents (including the zip-off sleeve zippers--can be partially opened up a bit to get some air on my shoulders when needed). I also like the covered open vents on the backs of both jackets. Don't have to stop riding to zip up the (exposed) exhaust vents (how most jackets are designed, with vents on the back of most jackets) when it starts raining.

Date of experience: December 6, 2025

Quick and easy on line ordering experience
December 10, 2025
Previous review

Quick and easy on line ordering experience

Date of experience: November 30, 2025
New York
4 reviews
0 helpful votes
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Great Store
December 23, 2025

I went to the local Cycle Gear to shop for my first modular helmet, looked at many before finding one that fit. I ended up ordering it online so I could use my PayPal account.Looked at so many I ended up ordering the wrong size. So I ended up going to the store and exchanging it for the next size up to fit my big fat head. The staff at the store were wonderfull and more then helpful.

Date of experience: December 13, 2025
Washington
1 review
0 helpful votes
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Good customer service
December 23, 2025

I had a little bit of an issue trying to get a discount offered for signing up but I had the help of a real.live person who walked me right through it courteously and timely

Date of experience: December 13, 2025
Washington
1 review
0 helpful votes
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Too difficult to order
December 23, 2025

Very difficult to order. Many attempts to get an order confirmation due to "billing details not matching." Adjusted details multiple times and finally got a confirmation only to get a notice later in the day that the order failed. I asked why and nobody could help or explain why the order didn't go through. I gave up.

Date of experience: December 2, 2025
Kimberly E. — CycleGear Rep
2 weeks ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Texas
1 review
0 helpful votes
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Good buy
December 23, 2025

Easy to select and order, helpful size recommendations. But beware of the other fake website out there, look exactly like the original Cycle Gear site, but shows steep discount.

Date of experience: December 13, 2025
Illinois
1 review
0 helpful votes
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I found exactly what I needed at a lower price than any other site. My order arrived extremely quickly, even with standard shipping and the quality of the product exceeds my expectations. Thank you! Will be returning!

Date of experience: December 13, 2025
Indiana
2 reviews
0 helpful votes
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Again, not in stock
December 23, 2025
Updated review

One of my items not in stock, then the order history doesnt show I wasnt charged for it. I have to call to verify I wasnt charged cause order history shows charged for items not shipped, not in stock

Date of experience: December 9, 2025
Kimberly E. — CycleGear Rep
2 weeks ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


I wish customer service was available via chat earlier...
August 17, 2025
Previous review

I wish customer service was available via chat earlier hours

Date of experience: August 7, 2025
Mississippi
1 review
0 helpful votes
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Inaccurate listing
December 22, 2025

The listing on the website said the Stacyc e16 was without a battery. I'm missing the entire side panel assembly and all hardware. I've gone to another online retailer to order the missing parts and hardware since Christmas is so close.

Date of experience: December 12, 2025
Kimberly E. — CycleGear Rep
2 weeks ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Maine
1 review
0 helpful votes
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No complaints
December 22, 2025

There's a wide variety of gear (mostly for men but that's the industry not the business's shortcoming). They have great sales and the membership has already paid for itself. Returns are quick and convenient. And I like the tutorial videos, although, sometimes the video doesn't match the item. But that's no biggie. Content creation and management is a beast. I used to be a producer so I get there can be incorrect sometimes.

Date of experience: December 4, 2025
California
1 review
0 helpful votes
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CycleGear comes through again
December 22, 2025

Wanted to get a summer mesh jacket for winter SoCal lol. Really liked the RevIt mesh Eclipse 2 but needed the Blue in XL. Always easy to order on the website and it automatically (!) applied my old RPM credits so lowered my price almost $40.
The jacket and size and looks are perfect. Super happy for another 5 years ha. Team also super friendly and helpful as always!

Date of experience: December 12, 2025
Utah
1 review
0 helpful votes
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Thanks, Cycle Gear
December 22, 2025

Overall, ordering on the site is pretty easy, and I had some good prices over Black Friday a d Cyber Monday. I had a little trouble le trying to figure out all of the discounts and didn't get one of the discounts. Cycle Gear helped me out, though; I was hoping to get a promotion item and ended up calling the RPM customer Service, and they helped me get it. Good work, Cycle Gear.

Date of experience: December 12, 2025
Maryland
1 review
0 helpful votes
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Online ordering
December 22, 2025
Updated review

The order process online was very easy. Notification emails of my order was well communicated. Delivery turnaround was quick. Very pleased.

Date of experience: December 12, 2025

Easy ordering online
December 11, 2025
Previous review

Easy ordering online.

Date of experience: December 1, 2025
Washington
1 review
0 helpful votes
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Delivery was weird.
December 22, 2025

I've got USPS notification as well as cycle gear email saying that my order is delivered to the mailbox. It was not there, 3 days later it showed on my porch. Was it delivered to my neighbor and it put it under my door?

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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New Helmet time!
December 22, 2025
Updated review

Ordered a new helmet that was on sale from Cycle gear, had it delivered to my local store. Tried it on while at the store fit perfect. Clerk at the store was super helpful and very quick getting it from the back.

Date of experience: December 12, 2025

Quick and easy
December 11, 2025
Previous review

Quick and easy

Date of experience: December 1, 2025
North Carolina
1 review
0 helpful votes
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GF's New Helmet
December 22, 2025
Updated review

My GF wanted a new and better helmet then what she had. I got her the Small and it fits well, has a clear and smoked Shield, Drop Down sun shades and very easy to mount a Cardo Pack Talk Edge to. She hasn't had an opportunity to ride with it yet since any time she's off it rains.

Date of experience: December 12, 2025

Easy website to navigate, lots of choices
December 11, 2025
Previous review

Easy website to navigate, lots of choices.

Date of experience: December 1, 2025