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CycleGearReviews 10,721

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,146
value
14
shipping
7,179
quality
10,481
This company responds to reviews on average within 3 days

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30,330 reviews

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California
1 review
0 helpful votes
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40% off on the Cosmic Blue!
December 28, 2025

Had been trying on helmets for a few months. A crew member at Canoga Park store was helping me. He got an Arai XD- 5 down. I tried it on and was very impressed with its comfort. But $850. To $1000. When I saw the Cosmic on sale for $600., that sealed the deal.

Date of experience: December 6, 2025
New Jersey
1 review
0 helpful votes
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Fast delivery great customer service unfortunately the lead at 5.5 was so tight I couldn't zip it up. I wear an excel and everything and can still fit into a large, but this has the angle zipper on the side made it extremely difficult to zip up, even if it wasn't too tight

Date of experience: December 18, 2025
California
1 review
0 helpful votes
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Not great
December 28, 2025

The delivery took a really long time. And the communications set. We're somewhat confusing. When I got a delivery notice I assumed that meant that it was at the store ready to be picked up. It was not took another full 4 days for that to happen. Seemed like a lot of work just to get a t-shirt.

Date of experience: December 18, 2025
Kimberly E. — CycleGear Rep
2 weeks ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Maryland
1 review
0 helpful votes
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Quick product transfer time from warehouse to store
December 28, 2025
Updated review

My spools I wanted for my sport bike weren't at the store level as my bike is older model, but they shipped quickly to the store for me to pick up. Very satisfied.

Date of experience: December 18, 2025

Very user friendly website with good desriptions, pics,...
November 17, 2025
Previous review

Very user friendly website with good desriptions, pics, and quantities.

Date of experience: November 7, 2025
Illinois
1 review
0 helpful votes
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Christmas Shopping
December 27, 2025

I stopped in to purchase a pair of Alpinestars riding gloves for my son. The staff at the merrillville store was helpful as usual.

Date of experience: December 17, 2025
Florida
1 review
0 helpful votes
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Easy and fast service
December 27, 2025
Updated review

My son really wanted the boots for Christmas but his size was out of stock. They were quick to re-stock, quick with processing my order, and quick on shipping and delivery. He will be very happy, and I am very satisfied with the shopping experience.

Date of experience: December 17, 2025

Checkout was fast and easy!
December 16, 2025
Previous review

Checkout was fast and easy!

Date of experience: December 6, 2025
Florida
1 review
0 helpful votes
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Great customer service.
December 27, 2025

Had to exchange a helmet. It was an easy return and new one arrived within 3 days. I was notified when they received my return and issued me the refund for the return.

Date of experience: December 17, 2025
Pennsylvania
1 review
0 helpful votes
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CycleGear makes it easy to order
December 26, 2025
Updated review

We asked our grandson what he'd like as a graduation gift. He said he would like gloves from CycleGear. We went to your website, found that it was easy to navigate, and ordered the gloves.

Date of experience: December 12, 2025

Quick, easy to navigate
December 15, 2025
Previous review

Quick, easy to navigate.

Date of experience: December 5, 2025
Texas
1 review
0 helpful votes
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Quality Parts at Decent Speed
December 26, 2025
Updated review

I originally ordered a clutch lever that said was a fit but was actually too thin for the bracket. Thankfully, they had one in stock that fit seamlessly and seems to be even nicer than the one I originally ordered.

Date of experience: December 16, 2025

Ezpz shopping!
December 4, 2025
Previous review

Ezpz shopping!

Date of experience: November 24, 2025
North Carolina
1 review
0 helpful votes
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Riding gear order
December 26, 2025

I had to order the adventure helmet jacket and pants but I tried same make items for size. It was a high dollar combined order and they offered 20%. I agreed. But they were unable to execute on check out for "corporate" reasons. I should have walked until they figured it out and risked the sale. I got 20% off on one and 10% on the others on about a $2000 purchase. They should meet what they offered. I move on.

Date of experience: December 16, 2025
Kimberly E. — CycleGear Rep
2 weeks ago

We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!

California
1 review
0 helpful votes
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Above and Beyond
December 26, 2025
Updated review

The rep went way beyond what I would have expected not only to help me get a gift for my grandson but actually got permission to match a sale price from the local store that was ending same day.

Date of experience: December 16, 2025

Jojo D, online chat dude was amazing
December 13, 2025
Previous review

Jojo D, online chat dude was amazing

Date of experience: December 3, 2025
Washington
1 review
0 helpful votes
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Great!
December 26, 2025

It was fast, and the customer service is extremely responsive. You actually talk to real people! The quality of the product was amazing as well.

Date of experience: December 16, 2025
Wisconsin
1 review
0 helpful votes
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👍
December 26, 2025

👍... 🖖

Date of experience: December 16, 2025
Oklahoma
1 review
0 helpful votes
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Excellent quality
December 26, 2025

Would purchase from Cyclegear again.
They have lots of variety to choose from for all the family's needs and preferences. Great experience!

Date of experience: December 16, 2025
Tennessee
1 review
0 helpful votes
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Great service
December 25, 2025

Josh at the Knoxville store gave great service, spent plenty of time and very knowledgeable about the products I was looking at and buying

Date of experience: December 12, 2025
Sri Lanka
1 review
0 helpful votes
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New helmet purchase
December 24, 2025

Very good selection. Knowledgeable sales staff. Extremely valuable to be able
To compare fits and value of competitive products. The store was very helpful in getting a new helmet as the one in the store had been damaged.

Date of experience: December 2, 2025
Rhode Island
1 review
0 helpful votes
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As described
December 24, 2025

Dainese knee armor is super soft and flexible, yet CE1 durable.
Axial Block base layer jacket offers many options, as a base layer block under a bigger jacket, or over a form fitting protection base layer. Sleeves removable to use as a vest, good pockets & zippers.

Date of experience: December 14, 2025
California
1 review
0 helpful votes
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Ordered a new chain and a set of tires for my dirt bike. I had them delivered to the store and the tires mounted there. Great service. Tech is very helpful and friendly. He worked hard to get my tires to me quickly and mounted great.

Date of experience: December 14, 2025
Georgia
1 review
0 helpful votes
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Birthday gift for grandson
December 23, 2025

Fast delivery and well packaged. Don't know how it works yet as I haven't given to grandson yet but he picked it out due to the safety aspects of it. I'm glad about those as well.

Date of experience: December 13, 2025
Michigan
1 review
0 helpful votes
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Tourmaster Jacket Order
December 23, 2025
Updated review

Bought 2 Tourmaster armored riding jackets, a "Highlander", and an "ADV Lite Waterproof". Love them both. Fit very well (and I'm 6'5" 220 lbs). Both priced very fairly (bought them during a Black Friday sale)--$320 for the Highlander, $170 for the ADV Lite WP. Haven't ridden in them yet, but will once the riding season starts back up again. The only issue I had was the ADV Lite WP jacket elbow pad pockets are sewn into the sleeves WAY TOO HIGH up the sleeves. Too much of the armored pad is ABOVE my elbow vs. BELOW my elbow, where it belongs. NOT a Cycle Gear issue. A TOURMASTER issue. Gonna try to move it (by wither moving the armor pocket or sewing a new one in. If I didn't love this jacket as much as I do, I would have just returned the jacket. But this jacket is lightweight, waterproof, full of zippered vents (including the zip-off sleeve zippers--can be partially opened up a bit to get some air on my shoulders when needed). I also like the covered open vents on the backs of both jackets. Don't have to stop riding to zip up the (exposed) exhaust vents (how most jackets are designed, with vents on the back of most jackets) when it starts raining.

Date of experience: December 6, 2025

Quick and easy on line ordering experience
December 10, 2025
Previous review

Quick and easy on line ordering experience

Date of experience: November 30, 2025