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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I called support about how to install the windshield hardware, and they were so helpful the lady found a video and sent me the link
Great price and no one else carried the windshield for my 2003 wide glide
Great. Thank you Ryan. Cycle gear is always a quality place to go to receive good products. And great employees thank you Avery and Ryan.
Purchased a Bell helmet on sale at half the original price, I received it only three days later and Cyclegear notified me of every step of the shipping and tracking process, the bullitt helmet was better than expected in every way, fits perfectly, is comfortable and looks great.
Great quality products, excellent sale prices and free shipping!
I found what I was looking for my Grandson's Christmas present. His Klim youth jacket was even on sale. Very pleased with everything!
Found what I needed and ordered easily online!
Package was damaged, the plastic was cracked…. I don't know if it was the delivery driver who could've of threw it t my door step, or if it came like that from the company
The staff at this store 4240 Kearny Mesa Rd
#111
San Diego, California ******* is the best! Super helpful, friendly, and they always go above and beyond to make my experience five star. I also love the selection of brands they have in store.
I have nothing but good things to say about Cycle Gear. My in-store experience has been great with knowledgeable personnel, and online purchases have been pleasant. When there is an issue, it is handled quickly and efficiently. The fast shipping and effortless return policy makes for an all-around good experience.
Had been trying on helmets for a few months. A crew member at Canoga Park store was helping me. He got an Arai XD- 5 down. I tried it on and was very impressed with its comfort. But $850. To $1000. When I saw the Cosmic on sale for $600., that sealed the deal.
Fast delivery great customer service unfortunately the lead at 5.5 was so tight I couldn't zip it up. I wear an excel and everything and can still fit into a large, but this has the angle zipper on the side made it extremely difficult to zip up, even if it wasn't too tight
The delivery took a really long time. And the communications set. We're somewhat confusing. When I got a delivery notice I assumed that meant that it was at the store ready to be picked up. It was not took another full 4 days for that to happen. Seemed like a lot of work just to get a t-shirt.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
My spools I wanted for my sport bike weren't at the store level as my bike is older model, but they shipped quickly to the store for me to pick up. Very satisfied.
Very user friendly website with good desriptions, pics, and quantities.
I stopped in to purchase a pair of Alpinestars riding gloves for my son. The staff at the merrillville store was helpful as usual.
My son really wanted the boots for Christmas but his size was out of stock. They were quick to re-stock, quick with processing my order, and quick on shipping and delivery. He will be very happy, and I am very satisfied with the shopping experience.
Had to exchange a helmet. It was an easy return and new one arrived within 3 days. I was notified when they received my return and issued me the refund for the return.
We asked our grandson what he'd like as a graduation gift. He said he would like gloves from CycleGear. We went to your website, found that it was easy to navigate, and ordered the gloves.
I originally ordered a clutch lever that said was a fit but was actually too thin for the bracket. Thankfully, they had one in stock that fit seamlessly and seems to be even nicer than the one I originally ordered.
I had to order the adventure helmet jacket and pants but I tried same make items for size. It was a high dollar combined order and they offered 20%. I agreed. But they were unable to execute on check out for "corporate" reasons. I should have walked until they figured it out and risked the sale. I got 20% off on one and 10% on the others on about a $2000 purchase. They should meet what they offered. I move on.
We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!
The rep went way beyond what I would have expected not only to help me get a gift for my grandson but actually got permission to match a sale price from the local store that was ending same day.
Jojo D, online chat dude was amazing
It was fast, and the customer service is extremely responsive. You actually talk to real people! The quality of the product was amazing as well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!