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CycleGearReviews 10,773

4.8

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From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
14
shipping
7,232
quality
10,534
This company responds to reviews on average within 3 days

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Florida
1 review
0 helpful votes
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Team Busa
December 21, 2025

Every time I've been in that store those guys have been such a great help. They know right where everything is right away and the store always looks neat.

Date of experience: December 11, 2025
California
1 review
0 helpful votes
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The boots I ordered are very good quality
I received them within a couple of days: I had selected the option to ship to the closest store and pick up there
Everything went smoothly

Date of experience: December 11, 2025
California
1 review
0 helpful votes
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Easy experience!
December 21, 2025

My dad always buys his gear from CycleGear and I decided to buy him a helmet from here because I know they're chill. The first helmet I ordered ended up being out of stock and the store refunded me and I was able to purchase another one and they handled it all so that was nice. Helmet came in a box that was a bit beat up but it's okay since I was going to wrap it for Christmas anyway but other than that it was all awesome sauce

Date of experience: December 11, 2025
Oregon
1 review
0 helpful votes
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I've been a customer at cycle gear throughout different parts of the country, and I haven't been disappointed in any of them. Great customer service.

Date of experience: December 11, 2025
California
1 review
0 helpful votes
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People great service
December 21, 2025

I ordered a motorcycle jacket online and it was a size too small. I have the luxury of living next to a cycle gear. I drove down and they sized me with another jacket and helped me with returning the jacket that was too small and getting the jacket the size i needed delivered in 3 days after the transaction. It doesn't get better than that unless they had the jacket in store. Great people great service.

Date of experience: December 11, 2025
New Jersey
1 review
0 helpful votes
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Polka dot face shield
December 21, 2025

I bought an iridium face shield for my bilt 3.0 Bluetooth motorcycle helmet. It came with a hole or chip in the shield. Imagine a mirror with a circle in it you can see straight through. Right in front of my left eye. Incredibly annoying to say the least. Had to buy a new one after a week. Couldn't deal with it anymore

Date of experience: October 24, 2025
Kimberly E. CycleGear Rep
4 weeks ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

California
1 review
0 helpful votes
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Very Happy
December 20, 2025

I ordered a Shoei modular helmet (it had to be shipped from another store). They called me when it came in and I came to the store and they installed my bluetooth earpiece and took the time to show me how to use it. Nice helmet and great service

Date of experience: December 2, 2025
Arizona
2 reviews
3 helpful votes
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Always order larger.
December 20, 2025
Updated review

The order page had clear measurements for the glove and the hand that would wear it. The fit isn't unbearable, but it is smaller than I would prefer. I should have known. Gloves are ALWAYS too small and "it will break-in" is FALSE. I should have known.

Date of experience: December 10, 2025

Great shopping experience
December 9, 2025
Previous review

Great shopping experience. Useful reviews. Good job.

Date of experience: November 29, 2025
California
1 review
0 helpful votes
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Dissatisfied with Bell Bullitt Carbon.
December 20, 2025

I love the Bell Bullitt so much so that I've had two of them. This one I was dissatisfied with because the helmet online pic did not match what was delivered. The online pic showed black trim and did not show chrome but the helmet I received had chrome trim on the edges and vent holes.

Date of experience: December 10, 2025
Arizona
1 review
0 helpful votes
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Amazing experience in store
December 20, 2025

I went in looking for shields for my helmets only to find out my helmets were 10 years old and we're not really supposed to be on the road

My sales rep Ryan was annoyingly good at his job. I really did not go in there. Planning on buying a helmet. But I definitely got a new helmet and a new shield for that one and he made me feel good about the purchase.

The only thing that didn't go well was when I took the protective plastic off my face shield. It was already scuffed. I have been too busy to bring it in, but I did call and the sales rep mentioned that they should be able to exchange it. If they do the exchange, I could not be happier.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Wonderful company
December 20, 2025

After my purchase I got a notification from my bank that it didn't go through. I called Cycle Gear immediately and they helped resolve the issue quickly. I just received my item yesterday and it was in tip top shape, they sent me notifications promptly and I was kept informed during shipping. I would definitely purchase from them again.

Date of experience: December 10, 2025
California
1 review
0 helpful votes
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Why buy online?
December 20, 2025

Cycle gear will get anything for me that I find online. They match prices and make returns and non-event. Very happy with them.

Date of experience: December 10, 2025
North Carolina
1 review
0 helpful votes
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Women's motorcycle jacket
December 20, 2025

The staff member helped me order my jacket in the correct size and color.
Icon Tuscadero3 Women's Jacket. Love the fit, color and style.

Date of experience: November 29, 2025
Washington
1 review
0 helpful votes
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Great selections, Great Service
December 20, 2025
Updated review

Found what i was looking for quickly, available in stock, prompt delivery and the product was as advertised. Thank you -

Date of experience: December 10, 2025

So far site is easy to navigate and find what i was...
December 9, 2025
Previous review

So far site is easy to navigate and find what i was looking for

Date of experience: November 29, 2025
California
1 review
0 helpful votes
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Nice helmet
December 20, 2025

Helmet has good sound and would probably buy again

Date of experience: December 10, 2025
Florida
1 review
0 helpful votes
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RevIt Eclipse 2 jacket
December 20, 2025

I'm 215 IBS 6' 2". Athletic build. Got 2xl so that I can work cloths underneath/another layer if it's cold. Was nervous about a mesh jacket. Coming from a winter jacket full leather Cortech with armor. Was pleasantly suprised. Good build. I could have fit a xL but no room underneath. Only complaint is the zippers feel not great and get stuck easy.

Date of experience: December 10, 2025
Georgia
1 review
0 helpful votes
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Great service!
December 20, 2025

Ordered a new tire for my 07 goldwing. Picked up the tire and went home to battle with the dismount of the old tire. After breaking the bead and struggling for awhile, I finally admitted defeat and headed back to cycle gear tail between my legs. The staff was super friendly, wrote up my work order and took my tire and wheel. It was close to closing so they said it would be 1st thing tomorrow. They called me 10min after opening the next morning. Picked up the tire and am back on the road. Thanks Cyclegear.

Date of experience: December 5, 2025
California
1 review
0 helpful votes
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Cycle gear. Anthony was stellar!
December 19, 2025

Anthony at cycle gear of Santa Rosa, ca was awesome and took great care of me. Got me a new set of Michelin tires installed fast!
Thank you

Date of experience: December 9, 2025
Colorado
1 review
0 helpful votes
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Shoei Cardo
December 19, 2025

I already knew what I wanted when I came in and I also knew that everything had to be ordered. The sales associate was extremely knowledgeable and upon totaling up the bill offered me a veterans discount saving me $90 on my purchase. Had the order shipped directly to the store and was promptly notified of the delivery which was a day early. Everything worked out great. Love the new Shoei helmet along with the the new Cardo Packtalk Pro.

Date of experience: December 9, 2025
Texas
1 review
0 helpful votes
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Quick service!
December 19, 2025

Cycle gear is my go-to. They have decent prices, their in-house brands are all I use for riding gear, all other goodies available too!

Date of experience: December 9, 2025