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Distinctive Gem Reviews Summary
Distinctive Gem has a rating of 5 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Distinctive Gem most frequently mention customer service, engagement ring and final product. Distinctive Gem ranks 7th among Diamond sites.
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So far I have only been in contact with Jonathan once for his complimentary diamond concierge service with Bluenile, but I can say it was one of the best decisions I have made so far in this engagement ring process! He was very knowledgeable, informative, easy to talk to, and helped me find a beautiful diamond. He is also working on some custom setting design ideas for me right now and I am eager to see what he puts together! Would highly recommend the diamond concierge service to anyone looking for some expert insight on what diamond to choose.
I cannot say enough positive things about Johnathan and his wife Vicki. Both are unbelievably professional, knowledgeable and kind! Jonathan answered all my calls (hahah which there were many) and questions (which there were also many lol) on replacing my engagement ring. He was always so patient and always a joy to speak with. When it came down to deciding between stones Jonathan took the time to not only send me pictures but also videos of each different stone In my setting so I could get a true visual of what my ring would look like. When I received the ring I was complete in awe with how beautiful it was! It was far beyond anything i ever imagined! Jonathan is amazing what he does! Thank you Johnathan and can't wait to start our next project
I ordered a 6 mm moisy cushion for a custom ring I'm building. Received it a few days later--packaged very well.
I also have a 1/2 ct. Solasfera princess and my new moisy is just as bright and sparkly. Excellent job with the cut.
Thanks for a great experience. Will recommend!
Jonathan is an excellent individual to work with. We had no issues getting to our end goal. We are very pleased with the process and assistance we were given. Looking forward to the seeing the final product.
My engagement ring has one of the moissanite cushion mine cut gems from Distinctive Gem (Jonathan!, previously August Vintage, I believe.) I worked with him directly and boy, am I glad I chose him over the other moissanite sellers. This gem is cut perfectly! My mind is blown. Amazing customer service too. Thank you SOOOOO MUCH!
I used Jonathan's concierge service and within a month I had the most gorgeous Elyque oval diamond ring in my hand! I cannot recommend Jonathan and his products/sevices enough. He is extremely knowledgeable and the ultimate professional with quick replies to any queries and will do whatever he can to help you out. You quickly get a sense that he loves what he does and that you can trust him to deliver exactly what you want!
The Process
I initially asked Jonathan to find me a lab grown oval and within a week he had sent me a video review and specs of two great lab grown ovals. However in this time I had fallen in love with the Elyque Ovals so I ended up purchasing one of these, again with Jonathan pointing me in the right direction based on what I was after.
Then came the ring design process and after describing what I was after Jonathan knocked up a design within a couple of days which was 95% of the way there. A couple days later and the final design was sorted and within a couple of weeks the ring was at my door... the most sparkly and brilliant oval diamond I've ever seen He even helped with some paperwork to help avoid the 5% customs duty (based in Australia).
I am so so happy with how the ring turned out, it's better than I ever expected and I know my partner will love it. Jonathan - I cannot thank you enough and what you've created with those Elyques is just incredible!
My boyfriend and I worked with Jonathan to find the perfect lab-grown diamond. I had a specific designer I wanted to work with for the setting and Jonathan was eager to facilitate the work with him. Jonathan was super responsive to emails during the process and when the original diamond we picked wasn't available from the lab, he was able to find us an exact comp (slightly bigger even!) for the same price.
My boyfriend (now fiance!) received the ring yesterday and rushed over to propose as he could not wait after seeing the ring in person. The ring is gorgeous! I never thought I would have such a beautiful ring in a million years!
Thank you Jonathan and the AV team for taking an intimidating process and making it fun, comfortable and exciting for us!
Love love my 0.9 carat AVR OEC and custom rose gold setting! A joy to work with from beginning and idea-forming to CAD to finished product on hand. One day, I want a huge AVOEC. For now, I'll enjoy my O VS2 and all her flowery goodness. She so clean and perfect for my needs. Thank you Rhino, you sure know how to make a girls dreams come true.
The staff at August Vintage served we promptly and professionally. I'm very happy with my diamond.
My first ever OEC or moissanite, and it catches light in any lighting conditions! Under my office desk, even in the dark outside my front door. All those flashes of light when I'm typing are so distracting haha! The flowery pattern complements the CvB Dahlia setting perfectly.
It was a breeze to order from Jonathan - thank you :)
Jonathan is patient and responsive. He clearly loves his job and does everything he can to ensure client satisfaction. He answered my many emails promptly and was respectful and receptive to my questions and requests. I can't recommend him highly enough.
All of the positive things and glowing reviews you've ever heard or read about Jonathan are true. He is an amazing person and is so great at what he does. He's so helpful and honest and patient. I was convinced that I was driving him crazy with all of my questions, but he never once made me feel like I was bothering him. In fact, he went so far above and beyond my expectations when he did a ton of work to help me find a beautiful diamond WHILE HE WAS ON VACATION. During our emails back and forth (there were MANY!), I honestly felt like I was talking with a friend. I wish I had a new diamond project to work on, because I miss our chats! Thank you for everything, Jonathan! You are truly extraordinary and I'll be a customer for life!
I was referred to Jonathan by my brother and could not have been happier with the experience! Jonathan was thorough, professional and incredibly responsive. He made the process of making such a big purchase (engagement ring) really easy and simple. I would recommend him to anyone who is actively in the market.
I just received my custom cut, lab diamond AVR, and it's so beautiful that I was shaking when I opened the package. Jonathan was an absolute joy to work with: He was super available, very responsive, knowledgeable, kind, and funny too! I had my custom stone set in his AV solitaire setting and it is perfection. I can't stop staring at it! Thank you, Jonathan, and thank you, Vicki too!
I can't thank you enough for your patience Erin while we got the job done. Your ring is just off the hook and more than anything we are happy that YOU are happy! :D
I can't say enough about Jonathan and his team. They were terrific and the Moisanites are the most beautiful ever and are a great alternative to diamonds.
Dealing with AV Inc has been one of the most pleasant online purchasing experiences EVER - From Start to Finish Jonathan & Co have been super helpful even answering all my Tedious Emails when away on Vacation!
The Purchase Process is Super Easy too final Checkout took less than 2 mins - The Website is Fantastic & easily navigated - simple yet very effective to use!
They are probably one of the best if not the best Online Diamond Merchants around; I cannot think of another Company that Provides such a large comprehensive range of technologies to assess Diamonds from Videos to the ASET Imagery, They literally show you every part of the Stone in all Lighting Conditions!
The Shipping is fantastic too - I'm UK based & it only took 3 days to reach me Customs Included - It came wonderfully presented in a display box with a Loose Stone Ring Holder too!
When I opened the Beautiful Packaging & saw the Stone for the first time my heart skipped a beat & I knew at that very moment I had something wholly special; I instantly felt privileged & blessed to own such a Stunning Diamond!
I am already thinking of my next purchase!
The only negative I can think is that all other stones will Pail in comparison to the Beauty of an AV Branded Cut!
Thank-You Jonathan & Vicki I cannot express my upmost Gratitude enough you are both Amazing!
Can't thank you enough for your kind words Jake and we look forward to being of service anytime in the future.
Jonathan and his team were outstanding to work with. Their customer service was exceptional and I truly appreciated the personal touch that I received during the process. The ring is perfect! Thank you.
Every question I had was answered very quick, options were great and I was offered what I asked for.
My fiance was and is very very VERY particular about her jewelry tastes. I had to do a lot question asking, changing our order multiple times, and through out the entire process they were very understanding, patient, and helpful. They really made it a great experience, and my fiance loves her engagement ring.
My fiancé and I had reached out to Jonathan in finding a 3 ct radiant diamond with pretty specific requirements. Boy did he over deliver, he found us the perfect stone at a great price! I catch my fiancé even staring at it because of how beautiful a stone it is. Jonathan was always very responsive in our email communication and has the best customer service, he went above and beyond for us and I am so glad we found him after a nightmare situation with another company.
The stone is seriously perfection and I cannot say enough good things about working with him.
Thank you again Jonathan and I hope to work with you again in the future. You are one of a kind!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Chad. You too have been a pleasure to work with!