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Dr. MartyReviews 567

3.8

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Dr. Marty Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the effectiveness of its products in improving their pets' health, energy levels, and overall well-being. Customers appreciate the quality of the ingredients and the noticeable benefits experienced by their dogs. However, concerns arise regarding the high cost of the products, which some find prohibitive, and significant issues with the return policy and customer service responsiveness. Many customers report frustration with the return process and a lack of personalized support, indicating a need for improvement in customer service practices to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
186
value
192
shipping
192
returns
47
quality
188

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Texas
3 reviews
0 helpful votes
Follow Deloris E.
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Amazing!
January 13, 2024

Candy is eating this food like crazy, I am shocked of the amount of food she's eating, I had to stop giving her three meals a day, in which was the amount she was eating with the other brand. Her poop don't smelled as it did. She seems really happy with the food, I wish I had started her with this food because it's healthy than what she was eating. I will continue purchasing this food for her.
Thank you very much!

Date of experience: January 12, 2024
California
1 review
0 helpful votes
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Hi, my name is Danielle and i am a dog trainer of 20years. I love my job cause im giving dogs a better life just like you Dr.Marty.We do it in different ways but both of us have the same goal a happier,healthier life for dogs of all breeds. My dog Bella is a English Cocker Spaniel she is now gonna be 8 years old on Jan.23.She has been the pickiest eater ever since she was a pup i have gone through so many different brands of dog food. She wouldnt eat any she likes what her mama eats she loves chicken, steak, pork chops you get what im saying. So, i decided to try your food and your Propower Plus and i couldnt believe it my Bella loves the food wet or dry i mix it with a little of my food and the Propower plus and there is no smelling it then walking away then smelling it again and taking one bite.Instead she eats it right away the entire bowl every time! It makes me so happy that she is eating good healthy food every meal there is no more missing meals.She is full of energy you would think she is a puppy not a 8 years old. I know Bella now has many more years of life ahead of her that i get to spend with her now that she is eating healthier. I recommend Dr. Marty's freeze dried food and Propower plus to all of my clients for there dogs that i train. Dr. Marty me and Bella cant thank you enough. You made a happy dog and there is nothing better then that.

Date of experience: January 11, 2024
Minnesota
1 review
0 helpful votes
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Poncy is my little 13 yr old Boston pug rat... She just lost her 15 yr old Boston $#*!zu brother the day before Christmas eve...(we actually bought the food for him, but he didn't get a chance to eat it.) She is going through a transition with missing him... He was always with her... She's been sad and didn't want to even get out of bed in the morning... She now gets up and waits for me to get her food ready for her... My husband saids he's noticed a difference in her coat. We will be ordering again soon.

Date of experience: January 10, 2024
Illinois
1 review
1 helpful vote
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My dog is a golden retriever and has so many stomach issues with dog food that I was making his meals mostly. I've tried the best and most expensive types out there. After a week of taking your food his poop is honestly the best I've seen in the 2 years I've been his guardian. It's no longer runny and gross.

Date of experience: January 3, 2024
Minnesota
2 reviews
0 helpful votes
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Judy Jones and dogs 2
January 3, 2024

I am extremely happy with the food; my dogs eat it great. I only have one concern, the bags are so small that when I feed my 2 large dogs, it's only a few days and it is gone, have you ever considered bigger bag quantities?

Date of experience: January 3, 2024
California
1 review
0 helpful votes
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Cooper came to our home at 8 weeks and he is almost 4 months old and full of energy. He loves his nutrition and supplements. I believe it's the reason why he has learned many commands and tricks. Our Vet says he is a happy healthy pup. Thanks Dr Marty.

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Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Nature's Blend
January 1, 2024

My Goldendoodle puppy loves Nature's Blend. It is easy for her to digest and her bowel movements are very consistent.

Date of experience: December 31, 2023
Florida
1 review
0 helpful votes
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I need know if for adult dogs do you have individuals bags of food for travel?
I travel a lot, this is very important for me

Date of experience: December 28, 2023
Florida
2 reviews
1 helpful vote
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I have had my two cavachons on Dr. Marty food for almost the last year - but last week, my female got very ill - vomiting, etc. dehydrated, she lost 1.4 lbs in just a week - she is only 13 lbs. She was on anti- diarrhea medication, IVs, antibiotics, and probiotics. I took her into the vet at least 3 times last week, and she had pancreatitis - brought on by Dr. Marty food and the high fat content of over 25%. She was not able to process the fat and became extremely ill. My second cavachon, her brother, 19 lbs, also got sick, but more slowly. He too ended up on antibiotics, IVs, anti-diarrhea medication, and pro-biotics by mouth. He had an ultrasound, to check his pancreas and again, this was attributed to their food. I feel terrible - these pups are my world - and almost $2000 later - both will be ok but will be on prescription food for the next few months. My vet felt the food had been contaminated either in packaging or delivery - sitting on a truck. Whatever the case, I ask that all people talk to their vet before feeding their precious pups a food that is hyped on the internet. I'm so glad they will be ok - but my little girl may be susceptible to this for the rest of her life. I tried to call today to talk to someone in Dr. Marty's organization who would actually care and look into this - but all I got was a note saying we are sorry you are cancelling your subscription. Please people - be careful.

Debi Harman

Date of experience: November 27, 2023
Kat J. — Dr. Marty Rep
over a year old

Hello Debi. My name is Kat, I am with Dr. Marty Pets. I am very sorry to hear about your pups reaction. Our formulas go through rigorous testing for quality, purity, and potency. Our sole mission is to improve the health and happiness of all pets. We would never create a product that we did not believe in, let alone, a product that is unsafe for consumption. While many of our customers see great results, we do understand that our formula may not be for everyone. For this reason, we stand by our 90 day money back guarantee. As always, we suggest consulting with your vet before adding a new food to your pet’s regimen to ensure it is good option for them. I would like to escalate your review to our Customer Relations Team so that an agent can provide you with personalized care. Please email me at Kat@drmartypets.com. I look forward to hearing from you soon. Have a nice day.

Texas
1 review
0 helpful votes
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Amazing
October 21, 2023

I was hesitant about buying dr Marty's dog food. I thought it was another fish oil sales pitch but the results were AMAZING. My mini pen was lazy,smelt bad,had bad breath and just nibbled on his food. Just 2 days and he don't stink,his breath doesn't smell,he is very active and when I put his food in a bowl he jumps and barks for me to give him his food. I am so happy he is doing so well. Thank you Dr Marty. Highly recommend.

Date of experience: October 19, 2023
Georgia
1 review
1 helpful vote
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I have tried unsuccessfully in getting a refund for the dog food. I keep getting the same message when I keep supplying UPS documents and Dr. Marty's required return forms. It sounds like a standard message being sent back to me each time. I don't think my emails are even being read. I'm not getting anywhere with a refund per the advertising that refunds are available. My dog didn't like the food so I returned it. I give Customer Support an F

Date of experience: August 22, 2023
Massachusetts
2 reviews
1 helpful vote
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If your dog has a sensitive stomach, I DO NOT recommend this product. My dog is about 15 but in good health. I started out just giving 1/2 of the chew about 2x/week. He really liked them! Because he was doing OK on that schedule and the package recommends "1 daily", 5 days ago I gave him 1/2 two days in a row. Initially, he seemed OK but did not poop the next day. Withheld food for approx 16 hrs, then gave him only cooked chicken and rice. He seemed OK and I resumed feeding his regular food the next morning. Within an hour or so, he vomited it up. Since then, he has been vomiting, only pooped once and it was diarrhea. Keeps going out and trying to poop but can't. Vomiting yellow bile. A mess! Nothing changed in his diet or in our life so I'm believing it is perhaps some of the probiotic ingredients in the chews? This does not mean to say your dog would experience the same outcome. I''m writing this to advise: just use caution!

Date of experience: August 12, 2023
Illinois
1 review
1 helpful vote
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PRODUCT HAS CHANGED; IT IS HORRIBLE
August 11, 2023

This year the product has changed. I have been buying this food for five years. The kibbles used to be brown with a healthy fish smell (which is great for a dog food). The shape was a tube with the ends pinched. The kibbles are now, light beige with no fish smell; it is more of a chemical smell. The shape of the kibble is like an earplug and it is porous. The real test of the food is that my dog will not eat it. I have a dog that will eat most everything; cucumbers, tomatoes, raw spinach, broccoli, etc. He will not eat this "new" recipe. When I called customer service, I was told that it is the same recipe as always. I had the call escalated. The supervisor that I spoke to admitted that the color and shape are different but the recipe remains the same. Hmmm, how does that add up? I suppose that a company could keep same recipe and put different ingredients or different amounts and still say they have not changed the recipe. However, this is not the same dog food.
Well, my dog refuses to eat it and when I set a bowl of the original down instead, he gobbles it down. Therefore, it is not an issue with my dog but an issue with the food.

Date of experience: August 11, 2023
India
1 review
0 helpful votes
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All of Dr. Marty's dog food recipes use real fruits, veggies, seeds, and about 80% quality cuts of meat. Additionally, there are no artificial preservatives, additives, fillers, or synthetic components in these high-protein recipes. bit.ly/3DMrimR

Date of experience: August 8, 2023
Connecticut
1 review
0 helpful votes
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DISGUSTED - I DID NOT LOOK FAR ENOUGH WHEN i PURCHASED THIS AND IT MADE MY 2 YEAR OLD DOG VERY SICK- SHE IS SUFFERING MAL NUTRITION FROM EATING THIS CRAP FOOD

Date of experience: July 24, 2023
Kat J. — Dr. Marty Rep
over a year old

Hello Lisa. My name is Kat, I am with Dr. Marty Pets. I am very sorry to hear about your pets reaction. Our number one priority is the saftey of our customers pets. We strive to use only the highest quality of all-natural ingredients to provide the best food possible for your pet. Our products are produced in manufacturing facilities that have NSF GMP certification and are audited by the FDA and have passing results. Our product meets AAFCO nutrient profile standards for dog and cat food, and we have registered it with the state regulators, many of whom are following AAFCO documentation. We test our dog/cat food for the guaranteed analysis which includes fiber, protein, moisture, and fat. While like people, all pets are different and have different dietary needs. We always recommend consulting with your vet before changing foods, to ensure it is a good fit for your pet. While many of our customers see great results, we do understand that our formula may not be for everyone. For this reason, we stand by our 90-day money back guarantee. If you find that our formula was not a good fit, it can be returned for a full refund. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are refunded. Please email me at Kat@drmartypets.com. I look forward to hearing from you soon. Have a nice day.

Tennessee
1 review
0 helpful votes
Follow kim l.
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I can't be thankful enough for finding Dr. Marty's freeze dried dog food. My 13 1/2 yr old female $#*!zu, Jenny was at deaths door. She could no longer digest any food. She was throwing up yellow bile junk daily and had lost 4lbs. My husband and I were devastated! I came across Dr. Marty's dog food and just had to give it a shot. I took her off the Blue buffalo can food completely. And started using Organic Bone broth in her water along with the suggested amount of Dr. Marty's freeze dried dog food. I'm so happy to say that within the first week, she was eating again without hesitation. She has gained 2lbs. Back so far and I'm on my 2nd order of 3 bags! Her energy is picking up and her exercise. Kinda a new lease for life. She only threw up one more time after starting this food! It's been a miracle for us! I can't stress enough my gratitude for Dr. Marty's freeze dried dog food. I also started my 1 year old Doxie Boy on the food (as a topper) to the Blue Buffalo little bits dry food and he absolutely loves the combo! I'm also using the Probiotics as well for both of them. Thank you so much for giving my baby girl her quality of life back! I will be a Forever Customer.

Date of experience: June 7, 2023
Oklahoma
2 reviews
0 helpful votes
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Charlee loves it!
June 5, 2023

Charlee, our pup, ate all we gave her at first meal. We do mix it with her other food. She eats it all. She seems to be more active. She is 9 years old.

Date of experience: June 5, 2023
Florida
1 review
1 helpful vote
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Abby, a long-hair miniature dachshund, had the worse diarrhea, She was put on prescription dog food. That didn't work. Then the Vet had me put drops in her food. That helped a little. But when I gave her Dr. Marty's food, the difference it made has been unbelievable! No more diarrhea! No more loose stools! Abby is finally well thanks to Dr. Marty. Abby loves you, Dr. Marty and so do I!

Date of experience: June 3, 2023
Ohio
1 review
0 helpful votes
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Penny eats most meals, unlike before.skipping about 2 days a week. My only problem (a big one), is I don't spend over $5 a lb. for our meat, I just can't justify spending $35 or $28 a lb, for hers.

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Dolly Lou loves her food from Dr Marty's. I searched and had tried every brand know to mankind she flat turned her nose up at them all. She stands by the counter as I am stirring in the warm water and barks a playful bark to let me know she knows she is about to get fed.
Thank you Dr Marty!
Lloyd Woodfin

Date of experience: May 31, 2023

From the business

Our pets are our best friends. They are constant companions, great cuddlers, offer endless amusement and entertainment, and never let us down. With all that dogs and cats do for us, it’s only natural that we return the favor and do all that we can to provide them with the best possible care. That’s where Dr. Marty Pets comes in. From top-quality dog food and cat food, to supplements for joint health, to probiotics for digestion, Dr. Marty Pets is here to provide your furry friends with the best pet products available.


drmartypets.com
Woodland Hills, CA, United States
+212